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Old 10-16-2011, 08:37 AM   #1
FreeHugeMovies
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Question for you GFYers

If you just spent close to $1,300 or so with a designer and you asked him for two buttons (two diff sizes, total of 4) and it took over TWO WEEKS and you still don't have them.

Do you consider that good or bad customer service?
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Old 10-16-2011, 08:46 AM   #2
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What? That's not normal?
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Old 10-16-2011, 08:49 AM   #3
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you have to give him some time to spend your 1300 bucks - drinks and whores need time man.Be pantient
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Old 10-16-2011, 08:55 AM   #4
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Originally Posted by FreeHugeMovies View Post
If you just spent close to $1,300 or so with a designer and you asked him for two buttons (two diff sizes, total of 4) and it took over TWO WEEKS and you still don't have them.

Do you consider that good or bad customer service?
If I paid $1300 for 2 buttons I would better have them next day.

And did you pay all upfront?
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Old 10-16-2011, 08:57 AM   #5
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The two buttons were asked for after design was done. Wanted to clarify.
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Old 10-16-2011, 08:58 AM   #6
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He couldn't believe you've paid that much for such work so he is living in denial ...
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Old 10-16-2011, 09:00 AM   #7
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The two buttons were asked for after design was done. Wanted to clarify.
But how much did you pay upfront?

Please name names.
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Old 10-16-2011, 09:03 AM   #8
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Common practice
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Old 10-16-2011, 09:08 AM   #9
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But how much did you pay upfront?

Please name names.
I paid 1,300 or WHATEVER in a span of 3 weeks for several designs. After designs done and he got PAID I asked for 2 buttons. Quick and easy. Animated GIFS. Make sense?
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Old 10-16-2011, 09:09 AM   #10
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Was everyone satisfied with the initial work and the $1,300 was payment in full?
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Old 10-16-2011, 09:12 AM   #11
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Was everyone satisfied with the initial work and the $1,300 was payment in full?
Yes, what part of you guys don't understand. I paid around $1,300 for the work.
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Old 10-16-2011, 09:15 AM   #12
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If there is no dispute -- in a few hours usually maybe a day if they are busy ...
Sounds to me like a personality clash ...
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Old 10-16-2011, 09:24 AM   #13
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Yes, what part of you guys don't understand. I paid around $1,300 for the work.
I guess we don't understand why you would pay in full before some sort of assurance that it would be done in a reasonable amount of time.

And let me guess, being its been 2 weeks this "person" won't answer emails or PM?
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Old 10-16-2011, 09:28 AM   #14
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did you ask for them aside from the 1300 worth of work after the contract for the original work?
in other words were you expecting them as freebies to be thrown in or were they part of the original contract?
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Old 10-16-2011, 09:37 AM   #15
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did you ask for them aside from the 1300 worth of work after the contract for the original work?
in other words were you expecting them as freebies to be thrown in or were they part of the original contract?
Yes, FREEBIES.
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Old 10-16-2011, 09:44 AM   #16
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if it's free you can't bitch about how long it takes.
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Old 10-16-2011, 09:45 AM   #17
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Are you being held hostage without the psd files? If you have psd files then give somebody 5 dollars to make the buttons for you.
If you have no psd files then you just got snookered. Most good designers will gladly provide you psd files because they don't want to be bothered by things like banners or buttons after the "main" job was done.
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Old 10-16-2011, 09:50 AM   #18
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who was the designer
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Old 10-16-2011, 04:25 PM   #19
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Yes, FREEBIES.
Depends on how busy the designer is. If it's freebie work then it will usually go to the end of the line.



just my


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Old 10-16-2011, 04:27 PM   #20
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so when you were paying things were getting done on time, but now that you want something for free it seems to never be coming? is this what youre saying?
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Old 10-16-2011, 04:35 PM   #21
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good service. be sure to tip him.
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Old 10-16-2011, 04:36 PM   #22
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I wouldn't really expect all that much for "free" unless I had a relationship with the designer.
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Old 10-16-2011, 04:37 PM   #23
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I paid 1,300 or WHATEVER in a span of 3 weeks for several designs. After designs done and he got PAID I asked for 2 buttons. Quick and easy. Animated GIFS. Make sense?
How many designs is "several"?
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Old 10-16-2011, 04:39 PM   #24
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It's bad. Make sure you know who you hire. A lot of fuck balls out there.. With fuck balls there is drama when it comes to web design, trust me.
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Old 10-16-2011, 04:40 PM   #25
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did you pay for the buttons or pay for the design then demand buttons for free? you sound like a cheap bastard so i'm guessing the latter.
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Old 10-16-2011, 04:45 PM   #26
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The two buttons were asked for after design was done. Wanted to clarify.
Oooooooohhh!

You "feature creeped" him and now you have a problem.

Feature Creep = The job is discussed, the price is set and then you want something else
added that you didn't mention before and somehow you deserve if for free.

It's called bullshit in laymans terms.

Stop doing that and the problem will magically go away.
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Old 10-16-2011, 04:54 PM   #27
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How many designs is "several"?
yeah! pls define what he/they did for 1.300$. For that amount of money i would build and design the entire site with all the shit in php, ajax or even in flash! and if you insist I would even build it in Dart in 3-4 weeks and bring you a double cheeseburger!!

Last edited by KLAN; 10-16-2011 at 04:56 PM..
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Old 10-16-2011, 04:59 PM   #28
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relationship with the designer.
sexual ?
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Old 10-16-2011, 05:21 PM   #29
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well, in general, I'd do that as a courtesy. However, there's always 2 sides to the story, and in my experience, many people asks for a "favor" after they asked for several free meals already, so not sure what's the deal here.

Also, seeing you seem to have a very special luck with designers maybe there's something wrong with you instead of designers. I really don't know, but the first thing that jumps to my mind is the words "client from hell". Dunno if this is the case, but if so, I can understand why someone isn't bothering too much to give you something for free.

And by the way, I spent tens of thousands of dollars at the supermarket, and they still don't give me a free pack of Doritos, go figure...
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