Need bug/ticket reporting software - GoFuckYourself.com

96ukssob · 09-07-2011, 11:20 AM

I'm looking for something similar to a ticket support software, but this is for internal use between me and employees.

Essentially what I want to do is open up a "ticket" for a specific client, then assign that to a certain user. Then each person can make updates (noting who made the update) and close the task, or assign it to someone else.

Any ideas of free software that is out there? Something similar to Mantis, but more customer management... building out a CRM at the moment so not looking to plug in hundreds of clients into something that will be gone in 2 months.

Also, ideally something that has a "priority" list, so things of more urgency can be listed at the top rather than just an order of items.

tripxsteve · 09-07-2011, 11:29 AM

I've used redmine in the past with great success.

96ukssob · 09-07-2011, 11:45 AM

Quote:

Originally Posted by tripxsteve

I've used redmine in the past with great success.

looks to complicated... plus I have no idea how to install it

tripxsteve · 09-07-2011, 11:51 AM

Well then maybe something like Basecamp would work for you. Not free but dead simple to use. http://basecamphq.com

Also, I'm sure you host could install redmine for you. It's not complicated at all.

critical · 09-07-2011, 02:08 PM

Theres a script out there called RT you can use.
Or install WHMCS and just use the ticketing feature.

Theo · 09-07-2011, 02:19 PM

check jira

atom · 09-07-2011, 02:41 PM

http://www.fogcreek.com/fogbugz/

Great for site CS and internal projects within a company.

AdultKing · 09-07-2011, 05:42 PM

We use Basecamp www.basecamphq.com

There is also www.5pmweb.com

Adraco · 09-07-2011, 05:58 PM

Not free but one of the best
Kayako support suite

You can thank me later!

raymor · 09-07-2011, 06:00 PM

Some companies who have impressed us with their support use perldesk. I've looked into several and tested out a couple but haven't commited to one.

We have ben using a simple system based on imap folders.
For just a couple of months, or even long term, imap folders are simple. Each employee has a folder. To assign a ticket, just drop the email in their folder.

09-07-2011, 11:20 AM	#1
96ukssob So Fucking Banananananas Industry Role: Join Date: Mar 2003 Location: If I was in your ass you'd know it Posts: 12,991	Need bug/ticket reporting software I'm looking for something similar to a ticket support software, but this is for internal use between me and employees. Essentially what I want to do is open up a "ticket" for a specific client, then assign that to a certain user. Then each person can make updates (noting who made the update) and close the task, or assign it to someone else. Any ideas of free software that is out there? Something similar to Mantis, but more customer management... building out a CRM at the moment so not looking to plug in hundreds of clients into something that will be gone in 2 months. Also, ideally something that has a "priority" list, so things of more urgency can be listed at the top rather than just an order of items. __________________ Email: Clicky on Me Last edited by 96ukssob; 09-07-2011 at 11:22 AM..

09-07-2011, 02:41 PM	#7
atom Confirmed User Join Date: Apr 2002 Location: Minneapolis Posts: 2,740	http://www.fogcreek.com/fogbugz/ Great for site CS and internal projects within a company. __________________ Have Chargebacks? Send me a message. ChargebackHelp.com

09-07-2011, 05:58 PM	#9
Adraco Confirmed User Industry Role: Join Date: May 2009 Location: Onboard an airplane around the globe Posts: 3,735	Not free but one of the best Kayako support suite You can thank me later! __________________ ---------------------------------------------------------------------------------- The truth is not affected by the beliefs, or doubts, of the majority.

09-07-2011, 06:00 PM	#10
raymor Confirmed User Join Date: Oct 2002 Posts: 3,745	Some companies who have impressed us with their support use perldesk. I've looked into several and tested out a couple but haven't commited to one. We have ben using a simple system based on imap folders. For just a couple of months, or even long term, imap folders are simple. Each employee has a folder. To assign a ticket, just drop the email in their folder. __________________ For historical display only. This information is not current: support@bettercgi.com ICQ 7208627 Strongbox - The next generation in site security Throttlebox - The next generation in bandwidth control Clonebox - Backup and disaster recovery on steroids

09-07-2011, 11:29 AM	#2
tripxsteve Registered User Industry Role: Join Date: Oct 2009 Posts: 80	I've used redmine in the past with great success.

09-07-2011, 11:51 AM	#4
tripxsteve Registered User Industry Role: Join Date: Oct 2009 Posts: 80	Well then maybe something like Basecamp would work for you. Not free but dead simple to use. http://basecamphq.com Also, I'm sure you host could install redmine for you. It's not complicated at all.

09-07-2011, 02:08 PM	#5
critical Confirmed User Join Date: Aug 2009 Posts: 478	Theres a script out there called RT you can use. Or install WHMCS and just use the ticketing feature.

09-07-2011, 02:19 PM	#6
Theo HAL 9000 Industry Role: Join Date: May 2001 Posts: 34,515	check jira

09-07-2011, 05:42 PM	#8
AdultKing Raise Your Weapon Industry Role: Join Date: Jun 2003 Location: Outback Australia Posts: 15,601	We use Basecamp www.basecamphq.com There is also www.5pmweb.com