|
Some companies who have impressed us with their support use perldesk. I've looked into several and tested out a couple but haven't commited to one.
We have ben using a simple system based on imap folders.
For just a couple of months, or even long term, imap folders are simple. Each employee has a folder. To assign a ticket, just drop the email in their folder.
__________________
For historical display only. This information is not current:
support@bettercgi.com ICQ 7208627
Strongbox - The next generation in site security
Throttlebox - The next generation in bandwidth control
Clonebox - Backup and disaster recovery on steroids
|