Reasonable amount of time to wait for a rep's response? - GoFuckYourself.com

Ronzo · 03-28-2011, 11:33 AM

What's a reasonable amount of time to wait for a response from an affiliate rep who you've asked for help or assistance? E-mailed this guy on Friday morning. Can't catch him on ICQ... never seems to be on despite the fact he regularly posts here "hit me up on ICQ". I'm new to him, he's new to me. Is my "complaint" too soon?

Juicy D. Links · 03-28-2011, 11:37 AM

Quote:

Originally Posted by Ronzo

What's a reasonable amount of time to wait for a response from an affiliate rep who you've asked for help or assistance? E-mailed this guy on Friday morning. Can't catch him on ICQ... never seems to be on despite the fact he regularly posts here "hit me up on ICQ". I'm new to him, he's new to me. Is my "complaint" too soon?

Post a thread on GFY " Anybody from SoSoBuckscash here" .... it will prob get you fastest response

Chosen · 03-28-2011, 11:42 AM

Quote:

Originally Posted by Juicy D. Links

Post a thread on GFY " Anybody from SoSoBuckscash here" .... it will prob get you fastest response

Tom_PM · 03-28-2011, 11:43 AM

A friday morning email might not be caught up yet depending on the size of the company and email load. Maybe they need an assistant rep to filter emails.

I think asking like you did is fair enough. I wouldnt fire off a pissed off rant yet though, monday's can be hectic not even including emails.

spazlabz · 03-28-2011, 11:52 AM

Quote:

Originally Posted by PR_Tom

A friday morning email might not be caught up yet depending on the size of the company and email load. Maybe they need an assistant rep to filter emails.

I think asking like you did is fair enough. I wouldnt fire off a pissed off rant yet though, monday's can be hectic not even including emails.

I know this Monday has been a bit hectic for me

Ronzo · 03-28-2011, 11:58 AM

Quote:

Originally Posted by spazlabz

I know this Monday has been a bit hectic for me

Yeah, I figured Mondays can be bad and have so far opted to give him the benefit of the doubt. But, at least you found time to hit this board and make a contribution.

GTS Mark · 03-28-2011, 12:00 PM

If you sent an e-mail late on a friday afternoon i would expect an e-mail back latest by the afternoon on the following Monday.

Unless of course the person is on vacation or something...

Rochard · 03-28-2011, 12:02 PM

Forty-eight hours - don't care about weekends or shows. When I'm on vacation, at shows, etc, I'm always online and easy to reach me via email. ICQ not so much, but email is quick and easy.

spazlabz · 03-28-2011, 12:02 PM

Quote:

Originally Posted by Ronzo

Yeah, I figured Mondays can be bad and have so far opted to give him the benefit of the doubt. But, at least you found time to hit this board and make a contribution.

if you need to get in touch with me just hit me up on ICQ 233802392

_Richard_ · 03-28-2011, 12:08 PM

you add the rep to icq then message?

HomerSimpson · 03-28-2011, 12:12 PM

-1 second...

Ronzo · 03-28-2011, 12:19 PM

Quote:

Originally Posted by _Richard_

you add the rep to icq then message?

Did exactly that. But, he's not been online according to ICQ since my email was sent on Friday.

Adraco · 03-28-2011, 12:53 PM

I would expect an answer within two business days. There can always be a single day off for sick leave, a child being ill at home or just about whatever which prevents you from coming into work a single day and not bothering setting up auto-responders for that. But the next business day, I would expect things to at least be looked at and then receive either a short answer or an apology like "much to do right now, we will review your case within the next few days, sorry for the delay".

Nicky · 03-28-2011, 01:06 PM

24h tops if on a week-day.

Vendzilla · 03-28-2011, 01:54 PM

If I get a message on friday, you would get a response on friday.
Even if it was lets discuss this on monday, mondays are hectic because of the 2 weekend days of unanswered emails, but affiliate reps should have a smart phone, so unless their email system goes down, no excuse.
Some emails go into a que, but if someone sends me an email to my address, I will respond fast!

AdultKing · 03-28-2011, 02:00 PM

The whole point of a program having reps is so there is someone available around the clock. Personally I like immediate answers as this is a somewhat immediate business.

When I ask for new tools or creatives and programs or reps drag their feet then they lose me very quickly, I won't dump them, I will just redistribute my traffic and leave them with a trickle.

Elli · 03-28-2011, 02:02 PM

You didn't mention Friday east or west coast time. Friday afternoon on the West coast might mean your email didn't arrive back east until nearly closing time.

Also, I know in the FFN office, Monday is Meetings day. Until lunch many of the managers are having their weekly meetings and briefings, which makes Monday a super busy day for them. I'd say a fair rate of return would be by Tuesday lunch.

CamChameleon · 03-28-2011, 02:06 PM

24 to 48 hrs for a response then follow up with another email stressing the importance. If continued silence i would try to reach out to someone higher up forwarding them your previous attempts to contact someone. Surely GFY thread is last resort?

Vendzilla · 03-28-2011, 02:08 PM

I was just thinking I replied to an email fron the strip club on friday!

03-28-2011, 11:33 AM	#1
Ronzo Confirmed User Industry Role: Join Date: Jan 2007 Location: On the Ranch. Posts: 160	Reasonable amount of time to wait for a rep's response? What's a reasonable amount of time to wait for a response from an affiliate rep who you've asked for help or assistance? E-mailed this guy on Friday morning. Can't catch him on ICQ... never seems to be on despite the fact he regularly posts here "hit me up on ICQ". I'm new to him, he's new to me. Is my "complaint" too soon?

03-28-2011, 11:43 AM	#4
Tom_PM Porn Meister Industry Role: Join Date: Feb 2005 Posts: 16,443	A friday morning email might not be caught up yet depending on the size of the company and email load. Maybe they need an assistant rep to filter emails. I think asking like you did is fair enough. I wouldnt fire off a pissed off rant yet though, monday's can be hectic not even including emails. __________________ 43-922-863 Shut up and play your guitar.

03-28-2011, 12:02 PM	#8
Rochard Jägermeister Test Pilot Industry Role: Join Date: Dec 2001 Location: NORCAL Posts: 74,226	Forty-eight hours - don't care about weekends or shows. When I'm on vacation, at shows, etc, I'm always online and easy to reach me via email. ICQ not so much, but email is quick and easy. __________________ “The choice is no longer between right or left. The choice is between normal and crazy.” - Sarah Huckabee Sanders YNOT MAIL \| THE BEST ADULT MAILING SOLUTION

03-28-2011, 12:12 PM	#11
HomerSimpson Too lazy to set a custom title Industry Role: Join Date: Sep 2005 Location: Springfield Posts: 13,826	-1 second... __________________ Make a bank with Chaturbate - the best selling webcam program Ads that can't be block with AdBlockers !!! /// Best paying popup program (Bitcoin payouts) !!! PHP, MySql, Smarty, CodeIgniter, Laravel, WordPress, NATS... fixing stuff, server migrations & optimizations... My ICQ: 27429884 \| Email:

03-28-2011, 12:53 PM	#13
Adraco Confirmed User Industry Role: Join Date: May 2009 Location: Onboard an airplane around the globe Posts: 3,737	I would expect an answer within two business days. There can always be a single day off for sick leave, a child being ill at home or just about whatever which prevents you from coming into work a single day and not bothering setting up auto-responders for that. But the next business day, I would expect things to at least be looked at and then receive either a short answer or an apology like "much to do right now, we will review your case within the next few days, sorry for the delay". __________________ ---------------------------------------------------------------------------------- The truth is not affected by the beliefs, or doubts, of the majority.

03-28-2011, 12:00 PM	#7
GTS Mark Vrume Mark Industry Role: Join Date: Jan 2001 Location: Toronto, Canada Posts: 20,912	If you sent an e-mail late on a friday afternoon i would expect an e-mail back latest by the afternoon on the following Monday. Unless of course the person is on vacation or something...

03-28-2011, 12:08 PM	#10
_Richard_ Too lazy to set a custom title Industry Role: Join Date: Oct 2006 Location: Earth Posts: 30,989	you add the rep to icq then message?

03-28-2011, 01:06 PM	#14
Nicky Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Sweden Posts: 30,070	24h tops if on a week-day. __________________ gfynicky @ gmail.com

03-28-2011, 01:54 PM	#15
Vendzilla Biker Gnome Industry Role: Join Date: Mar 2004 Location: cell#324 Posts: 23,200	If I get a message on friday, you would get a response on friday. Even if it was lets discuss this on monday, mondays are hectic because of the 2 weekend days of unanswered emails, but affiliate reps should have a smart phone, so unless their email system goes down, no excuse. Some emails go into a que, but if someone sends me an email to my address, I will respond fast! __________________ Webair died? Carbon is not the problem, it makes up 0.041% of our atmosphere , 95% of that is from Volcanos and decomposing plants and stuff. So people in the US are responsible for 13% of the carbon in the atmosphere which 95% is not from Humans, like cars and trucks and stuff and they want to spend trillions to fix it while Solar Panel plants are powered by coal plants think about that

03-28-2011, 02:00 PM	#16
AdultKing Raise Your Weapon Industry Role: Join Date: Jun 2003 Location: Outback Australia Posts: 15,601	The whole point of a program having reps is so there is someone available around the clock. Personally I like immediate answers as this is a somewhat immediate business. When I ask for new tools or creatives and programs or reps drag their feet then they lose me very quickly, I won't dump them, I will just redistribute my traffic and leave them with a trickle.

03-28-2011, 02:02 PM	#17
Elli Reach for those stars! Industry Role: Join Date: Apr 2003 Location: Vancouver, BC Posts: 17,991	You didn't mention Friday east or west coast time. Friday afternoon on the West coast might mean your email didn't arrive back east until nearly closing time. Also, I know in the FFN office, Monday is Meetings day. Until lunch many of the managers are having their weekly meetings and briefings, which makes Monday a super busy day for them. I'd say a fair rate of return would be by Tuesday lunch. __________________ email: [email protected]

03-28-2011, 02:06 PM	#18
CamChameleon Confirmed User Industry Role: Join Date: Jan 2011 Location: EU Posts: 295	24 to 48 hrs for a response then follow up with another email stressing the importance. If continued silence i would try to reach out to someone higher up forwarding them your previous attempts to contact someone. Surely GFY thread is last resort?

03-28-2011, 02:08 PM	#19
Vendzilla Biker Gnome Industry Role: Join Date: Mar 2004 Location: cell#324 Posts: 23,200	I was just thinking I replied to an email fron the strip club on friday! __________________ Webair died? Carbon is not the problem, it makes up 0.041% of our atmosphere , 95% of that is from Volcanos and decomposing plants and stuff. So people in the US are responsible for 13% of the carbon in the atmosphere which 95% is not from Humans, like cars and trucks and stuff and they want to spend trillions to fix it while Solar Panel plants are powered by coal plants think about that