How can i punish a member that first gives away his password and then charges back? - GoFuckYourself.com

MaDalton · 03-22-2011, 09:34 AM

221 login attempts by 5To........... from 168 IP ranges in 5 countries
31 successful logins by 5To........... from 8 IP ranges in 2 countries

after Strongbox killed this user, he made a chargeback

i have his name, address and email

should i write him a nice letter?

asshat...

TCLGirls · 03-22-2011, 09:35 AM

similar thing happened to me

what can we do!!??

Shap · 03-22-2011, 09:36 AM

Quote:

Originally Posted by MaDalton

221 login attempts by 5To........... from 168 IP ranges in 5 countries
31 successful logins by 5To........... from 8 IP ranges in 2 countries

after Strongbox killed this user, he made a chargeback

i have his name, address and email

should i write him a nice letter?

asshat...

Nah. His life is probably worse than yours. Spend your energy on something positive. Nothing good can come from spending another second on him.

blazin · 03-22-2011, 09:36 AM

Find him on facebook.... friend him with a hot babes profile.... post on his wall and humiliate him

BFT3K · 03-22-2011, 09:39 AM

Send him a link to some free (virus filled) content ASAP.

PornoMonster · 03-22-2011, 09:49 AM

Quote:

Originally Posted by Shap

Nah. His life is probably worse than yours. Spend your energy on something positive. Nothing good can come from spending another second on him.

Exactly!!

Oh, start checking tubes and social networking sites for your content, lol!

Shap · 03-22-2011, 09:49 AM

Quote:

Originally Posted by MaDalton

221 login attempts by 5To........... from 168 IP ranges in 5 countries
31 successful logins by 5To........... from 8 IP ranges in 2 countries

after Strongbox killed this user, he made a chargeback

i have his name, address and email

should i write him a nice letter?

asshat...

Btw just because his user account hit you from that many ips and he chargedback doesn't mean he was fraud. What if he joined then couldn't login and said fuck this i want my money back. You have to be very careful how you handle blocked strongbox users.

MaDalton · 03-22-2011, 10:06 AM

Quote:

Originally Posted by Shap

Btw just because his user account hit you from that many ips and he chargedback doesn't mean he was fraud. What if he joined then couldn't login and said fuck this i want my money back. You have to be very careful how you handle blocked strongbox users.

i see what you mean but 31 successful logins from 8 IP ranges and 2 countries within just 2-3 days indicates that this was not the problem i guess.

but next time i'm smarter: when i see the Strongbox mails i'll kill the user and refund him immediately - including an email that he can try that somewhere else.

but maybe you can send me some big boob traffic to make up for it?

Shap · 03-22-2011, 10:09 AM

Quote:

Originally Posted by MaDalton

i see what you mean but 31 successful logins from 8 IP ranges and 2 countries within just 2-3 days indicates that this was not the problem i guess.

but next time i'm smarter: when i see the Strongbox mails i'll kill the user and refund him immediately - including an email that he can try that somewhere else.

but maybe you can send me some big boob traffic to make up for it?

We email the customer and send them a new login or something like that.

Don't be so quick to refund

Look at the data. Did his ip match his address. Stuff like that. If it's definitely fraud then refund and cancel. But in most cases it's worth it to try to work it out. Let them know you have a strict policy on downloads etc.

Btw do you allow download managers? Do you have a daily limit?

MaDalton · 03-22-2011, 10:11 AM

Quote:

Originally Posted by Shap

We email the customer and send them a new login or something like that.

Don't be so quick to refund

sounds actually like the best solution, yeah

MaDalton · 03-22-2011, 10:16 AM

Quote:

Originally Posted by Shap

We email the customer and send them a new login or something like that.

Don't be so quick to refund

Look at the data. Did his ip match his address. Stuff like that. If it's definitely fraud then refund and cancel. But in most cases it's worth it to try to work it out. Let them know you have a strict policy on downloads etc.

Btw do you allow download managers? Do you have a daily limit?

i use Throttlebox and have set reasonable limits. only a few users seem to cross those and so far at least no one complained personally. And it's explained in the FAQs.

ottopottomouse · 03-22-2011, 10:21 AM

They could just be running something like FoxyProxy constantly switching ip address or be a paranoid weirdo using Tor.

RaiderCash_Dominik · 03-22-2011, 10:26 AM

Happens all the time.
Had one guy from Turkey few days ago BSing his way thru about not being able to view videos, problems with password. I can see thru admin panel that he has been downloading gigs of content but just went with his riddle. Next thing you know 100's of IPs using same login and then comes CB.
Not worth time stressing over it

L-Pink · 03-22-2011, 10:26 AM

Say the word and I'll go to his house and pull his links.

.

Shap · 03-22-2011, 10:26 AM

Quote:

Originally Posted by MaDalton

i use Throttlebox and have set reasonable limits. only a few users seem to cross those and so far at least no one complained personally. And it's explained in the FAQs.

My personal suggestion would be to allow download managers and not limit downloads. If someone wants to download my entire site they are welcome to try.

MaDalton · 03-22-2011, 10:32 AM

Quote:

Originally Posted by Shap

My personal suggestion would be to allow download managers and not limit downloads. If someone wants to download my entire site they are welcome to try.

i dont make enough money yet to afford the bandwidth if everyone does that ;)

Shap · 03-22-2011, 11:10 AM

Quote:

Originally Posted by MaDalton

i dont make enough money yet to afford the bandwidth if everyone does that ;)

Your bandwidth should cost you $3 to $7 per mb/s (if not hit me up I'll host you). I'm just offering friendly advice. BW cost should not be a factor. It's about the customer experience you provide. There is actually a thread on our forum this week thanking us for not having limits and actually working with our members so their download managers work well on the site. Nobody reads terms and conditions. Put yourself in that guy's shoes.

DWB · 03-22-2011, 11:14 AM

Quote:

Originally Posted by Shap

If someone wants to download my entire site they are welcome to try.

I guess that is why I see your content literally everywhere.

mikem123 · 03-22-2011, 11:14 AM

Quote:

Originally Posted by Shap

Nah. His life is probably worse than yours. Spend your energy on something positive. Nothing good can come from spending another second on him.

Shap · 03-22-2011, 11:18 AM

Quote:

Originally Posted by DirtyWhiteBoy

I guess that is why I see your content literally everywhere.

I'm working on that. I'd rather my content be everywhere and the majority of my members are happy customers likely to renew or rejoin at some point in the future.

My members are loyal to me because they know I care and I will do my absolute best to deliver what they want. They've told me how they want to surf and use the site and I've built it accordingly. That includes no limits and catering to download managers.

SmokeyTheBear · 03-22-2011, 08:42 PM

alot of times people get their passwords sniffed, it is likely he had his password sniffed and chargedback once his membership stopped working. it's also possible he is just a scammer

SleazyDream · 03-22-2011, 08:46 PM

Quote:

Originally Posted by Shap

Nah. His life is probably worse than yours. Spend your energy on something positive. Nothing good can come from spending another second on him.

wisest words on here

Seth Manson · 03-22-2011, 08:53 PM

Its not your job to punish him.

XPays · 03-22-2011, 09:10 PM

send him to kink armory to be a sub or gimp?

TheDoc · 03-22-2011, 09:13 PM

I'll change a members password twice, the 3rd time I cancel the members account and change the pw again, this time I wait for them to contact me. If they do, I'll activate it back, but if it leaks again, I ban the IP for 90 days.

I also scan for leaks in strongbox, to kill the micro leaks that are too slow to set off strongbox. When I find these, I only reset the pw once... after that I start the cancel process as most of these... are bot IP's.

BareBacked · 03-22-2011, 09:22 PM

Amazing advice Shap.

BareBacked · 03-22-2011, 09:23 PM

and refund him?
LOL
newbie...... ;-)

V_RocKs · 03-22-2011, 09:44 PM

Not sure if you will come back and read this, but you just showed how much of a newbie you are as a webmaster. Like asshat status and no offense, just stating facts here. But from a security stand point you look like a 3rd grader.

From what you posted it so so fucking blatently obvious what happened that I almost think this post is fake.

it is obvious that the unsuccessful attempts were from crackers trying to get free passwords, they got his and shared it for him most likely in a forum and others came in and used it. It got blocked. He comes in and it don't work and he thinks your are some kind of asshat and charges back.

That is what surfers do now. If the experience goes south, insta-charge back. No hesitation.

marcop · 03-22-2011, 09:56 PM

Break his legs with a baseball bat. And ask questions later.

cooldude7 · 03-22-2011, 10:09 PM

u should try phantom frog.

and dont spend time for punishing someone, u can use that time in some productive way.

Allison · 03-22-2011, 10:11 PM

If he charged back and you have evidence he was a legit cc holder, you can use crbcompany to hunt him down and send repayment letters.

DangerX !!! · 03-22-2011, 10:11 PM

I would do nothing...

SDA CASH - Banned for Life AGAIN · 03-22-2011, 10:12 PM

Let's hunt down that Tube owner do horrible things to him slowly!

dgraves · 03-22-2011, 10:30 PM

Quote:

Originally Posted by V_RocKs

it is obvious that the unsuccessful attempts were from crackers trying to get free passwords, they got his and shared it for him most likely in a forum and others came in and used it. It got blocked. He comes in and it don't work and he thinks your are some kind of asshat and charges back.

That is what surfers do now. If the experience goes south, insta-charge back. No hesitation.

this would be my guess too. this is common and i bet he had a simple login. the htpasswd file isn't that hard to get and once they have the usernames they run a script to match up possible passwords.

when this happens i reset the username and password to a more complex one. if it happenes again he's what i consider an "undesirable customer" and i keep him blocked.

charlie g · 03-22-2011, 10:45 PM

I would take a dump in a box and mail it to him.

SomeCreep · 03-22-2011, 11:10 PM

voodoo curse

PiracyPitbull · 03-23-2011, 12:23 AM

Email ccbill to block him from joining your site in the future.

Some customers arent worth having, if they charge-back they weren't even customers to begin with.

Zyber · 03-23-2011, 12:57 AM

Quote:

Originally Posted by ottopottomouse

They could just be running something like FoxyProxy constantly switching ip address or be a paranoid weirdo using Tor.

Yeah, it is a good idea if your software makes a DNS lookup in some of the TOR ip blacklists.
E.g. .torexit.dan.me.uk or http://www.sectoor.de/tor.php

Angry Jew Cat - Banned for Life · 03-23-2011, 01:10 AM

Hand his credit card information off to some shady russians...

SimonScans · 03-23-2011, 02:22 AM

Quote:

Originally Posted by V_RocKs

Not sure if you will come back and read this, but you just showed how much of a newbie you are as a webmaster. Like asshat status and no offense, just stating facts here. But from a security stand point you look like a 3rd grader.

From what you posted it so so fucking blatently obvious what happened that I almost think this post is fake.

it is obvious that the unsuccessful attempts were from crackers trying to get free passwords, they got his and shared it for him most likely in a forum and others came in and used it. It got blocked. He comes in and it don't work and he thinks your are some kind of asshat and charges back.

That is what surfers do now. If the experience goes south, insta-charge back. No hesitation.

Totally agree.

Machete_ · 03-23-2011, 02:27 AM

can't you contest the CB?

DamianJ · 03-23-2011, 02:29 AM

Quote:

Originally Posted by MaDalton

i use Throttlebox and have set reasonable limits. only a few users seem to cross those and so far at least no one complained personally. And it's explained in the FAQs.

May I ask you, or anyone that does the same, why they make their legit customers' experience worse than piracy?

I've paid for porn and I sit on a 50 meg pipe. Why would you limit me?

SimonScans · 03-23-2011, 02:41 AM

Surfers get treated like crap on pretty much any site you can think of. The bigger, the worserer. Good luck dealing with ebay or paypal once they've got all huffy over something for example. The instant assumption is it's they that have done something wrong - maybe they have - but often times they haven't. They are just regular surfers locked out for reasons they don't know and certainly don't care about. Even if this guy isn't genuine, do you have a system in place to deal with those that are?

Start from the stand point that the surfer was a genuine guy and there's TWO failures. The site security failed and took far too long to block the pass, and customer service failed because the guys FIRST response was to chargeback.

We've noticed that often the most loyal, long term members are the ones that have the issues with retarded user/pass combos and just being around a long time, means sooner or later lightning strikes, but any customer who's successfully been through support in the past is one of the easiest sales in the future. So good customer support, both human and automated is money in the bank.

What you should be thinking is not how to punish the odd scumbag, but how to make sure you never punish a real customer.

PiracyPitbull · 03-23-2011, 02:42 AM

Quote:

Originally Posted by V_RocKs

Not sure if you will come back and read this, but you just showed how much of a newbie you are as a webmaster. Like asshat status and no offense, just stating facts here. But from a security stand point you look like a 3rd grader.

From what you posted it so so fucking blatently obvious what happened that I almost think this post is fake.

it is obvious that the unsuccessful attempts were from crackers trying to get free passwords, they got his and shared it for him most likely in a forum and others came in and used it. It got blocked. He comes in and it don't work and he thinks your are some kind of asshat and charges back.

That is what surfers do now. If the experience goes south, insta-charge back. No hesitation.

I could see that for webmasters not using randomly generated. Otherwise, pretty unlikely.

CurrentlySober · 03-23-2011, 02:50 AM

Quote:

Originally Posted by charlie g

I would take a dump in a box and mail it to him.

But what if he *likes* poo?

Paul Markham · 03-23-2011, 03:39 AM

Quote:

Originally Posted by Shap

Btw just because his user account hit you from that many ips and he chargedback doesn't mean he was fraud. What if he joined then couldn't login and said fuck this i want my money back. You have to be very careful how you handle blocked strongbox users.

These guys usually contact you and say they have a problem. If he really liked the site that's what he would of done. If he was honest.

Limiting download is the only way to go. Damian obviously likes to suck down a site on a 3 day trial and then jerk off for months for free.

You need to explain why you limit downloads in a way that shows genuine members a benefit. Like slowing down your servers, maximising your profit so you can keep adding new content. And keeping the majority of customers happy. The majority of customers are not the ones on forums. They are the minority with bone to chew.

Had one guy complain about us limiting downloads, until I saw he had signed up for a 3 day trial and cancelled as soon as he had spent his money I was concerned.

Then realised he just wanted to suck down all the content for $3. He can happily fuck off. He's also a perfect candidate for pirating the content which is another thing to explain to THOSE WHO WILL AND DO PAY. These guys know what harm is being done to the good sites by piracy.

DamianJ · 03-23-2011, 03:59 AM

Shap says to treat the paying customer like a king and let them download what they PAID FOR.

Paul says to punish the customers and limit their speeds and tell them to fuck off for having the audacity to want to download what they have paid for.

Hmm...

Machete_ · 03-23-2011, 04:08 AM

Quote:

Originally Posted by DamianJ

Shap says to treat the paying customer like a king and let them download what they PAID FOR.

Paul says to punish the customers and limit their speeds and tell them to fuck off for having the audacity to want to download what they have paid for.

Hmm...

hi fatfoo

DWB · 03-23-2011, 04:09 AM

Quote:

Originally Posted by Shap

I'm working on that.

Work harder hoss.

I come across Twistys entire site rips fairly often.

Zyber · 03-23-2011, 04:19 AM

Quote:

Originally Posted by Paul Markham

Limiting download is the only way to go. Damian obviously likes to suck down a site on a 3 day trial and then jerk off for months for free.

You need to explain why you limit downloads in a way that shows genuine members a benefit. Like slowing down your servers, maximising your profit so you can keep adding new content. And keeping the majority of customers happy. The majority of customers are not the ones on forums. They are the minority with bone to chew.

Had one guy complain about us limiting downloads, until I saw he had signed up for a 3 day trial and cancelled as soon as he had spent his money I was concerned.

Then realised he just wanted to suck down all the content for $3. He can happily fuck off. He's also a perfect candidate for pirating the content which is another thing to explain to THOSE WHO WILL AND DO PAY. These guys know what harm is being done to the good sites by piracy.

I think a better approach is not to limit download speed.

Instead you should have security measures which prevent automatic download of all your content. This part can be technically tricky, since your progammer has to outwit the download software which recursively grabs the entire website.

If your smart programmer manages to block automatic downloads, you have nothing to fear.

Give the members full speed, and a smooth download experience.

03-22-2011, 09:34 AM	#1
MaDalton I am Amazing Content! Industry Role: Join Date: Feb 2004 Posts: 39,822	How can i punish a member that first gives away his password and then charges back? 221 login attempts by 5To........... from 168 IP ranges in 5 countries 31 successful logins by 5To........... from 8 IP ranges in 2 countries after Strongbox killed this user, he made a chargeback i have his name, address and email should i write him a nice letter? asshat... __________________ AmazingContent.com - providing only the best content and service since 2003 Monetize your content on Veegaz.com - one of Germanies largest VOD sites Got German traffic? We convert it into money for you! Skype: madalton02826 - Email: oltecconsult [at] gmail [dot] com

03-22-2011, 09:36 AM	#4
blazin Confirmed User Join Date: Aug 2002 Posts: 2,781	Find him on facebook.... friend him with a hot babes profile.... post on his wall and humiliate him __________________ I don't endorse a god damn thing......

03-22-2011, 10:21 AM	#12
ottopottomouse She is ugly, bad luck. Industry Role: Join Date: Jan 2010 Posts: 13,177	They could just be running something like FoxyProxy constantly switching ip address or be a paranoid weirdo using Tor. __________________ ↑ see post ↑ 13101

03-22-2011, 08:42 PM	#21
SmokeyTheBear ►SouthOfHeaven Join Date: Jun 2004 Location: PlanetEarth MyBoardRank: GerbilMaster My-Penis-Size: extralarge MyWeapon: Computer Posts: 28,609	alot of times people get their passwords sniffed, it is likely he had his password sniffed and chargedback once his membership stopped working. it's also possible he is just a scammer __________________ hatisblack at yahoo.com

03-22-2011, 08:53 PM	#23
Seth Manson Please dont fuck animals Industry Role: Join Date: Jul 2010 Location: Henderson, NV Posts: 3,988	Its not your job to punish him. __________________

03-22-2011, 09:35 AM	#2
TCLGirls Confirmed User Industry Role: Join Date: Feb 2010 Location: California Posts: 3,068	similar thing happened to me what can we do!!??

03-22-2011, 09:39 AM	#5
BFT3K Too lazy to set a custom title Industry Role: Join Date: Dec 2005 Location: Narnia Posts: 10,764	Send him a link to some free (virus filled) content ASAP.

03-22-2011, 10:26 AM	#13
RaiderCash_Dominik Confirmed User Industry Role: Join Date: Jan 2010 Posts: 1,145	Happens all the time. Had one guy from Turkey few days ago BSing his way thru about not being able to view videos, problems with password. I can see thru admin panel that he has been downloading gigs of content but just went with his riddle. Next thing you know 100's of IPs using same login and then comes CB. Not worth time stressing over it

03-22-2011, 10:26 AM	#14
L-Pink working on my tan Industry Role: Join Date: Mar 2005 Location: Florida/Kentucky Posts: 39,151	Say the word and I'll go to his house and pull his links. .

03-22-2011, 09:10 PM	#24
XPays Team Player Join Date: May 2004 Location: Inside the most accurately counting and reporting affiliate system in the world at XPays.com Posts: 13,002	send him to kink armory to be a sub or gimp? __________________ InterNext Expo Domain Auction Live Now thru Feb 5 HuntingMoon GFY Domains Marketplace is LIVE XPays always pays! Top Site: * RealJasmine.com * + HotelHeiress® with The Paris Hilton Sex Video Insert the HotelHeiress® HD FEED into your members areas XPin.com Opening for Pin Partners Soonish Mainstream Offers For Emailers and DomainersNONADULT.COM Like Us!

03-22-2011, 09:13 PM	#25
TheDoc Too lazy to set a custom title Industry Role: Join Date: Jul 2001 Location: Currently Incognito Posts: 13,827	I'll change a members password twice, the 3rd time I cancel the members account and change the pw again, this time I wait for them to contact me. If they do, I'll activate it back, but if it leaks again, I ban the IP for 90 days. I also scan for leaks in strongbox, to kill the micro leaks that are too slow to set off strongbox. When I find these, I only reset the pw once... after that I start the cancel process as most of these... are bot IP's. __________________ ~TheDoc - ICQ7765825 It's all disambiguation

03-22-2011, 09:22 PM	#26
BareBacked Confirmed User Join Date: Feb 2007 Location: www.BareBacked.com Posts: 3,685	Amazing advice Shap. __________________ NEW SITE PAYING $30 for a $1 TRIAL Selfies

03-22-2011, 09:23 PM	#27
BareBacked Confirmed User Join Date: Feb 2007 Location: www.BareBacked.com Posts: 3,685	and refund him? LOL newbie...... ;-) __________________ NEW SITE PAYING $30 for a $1 TRIAL Selfies

03-22-2011, 09:44 PM	#28
V_RocKs Damn Right I Kiss Ass! Industry Role: Join Date: Dec 2003 Location: Cowtown, USA Posts: 32,406	Not sure if you will come back and read this, but you just showed how much of a newbie you are as a webmaster. Like asshat status and no offense, just stating facts here. But from a security stand point you look like a 3rd grader. From what you posted it so so fucking blatently obvious what happened that I almost think this post is fake. it is obvious that the unsuccessful attempts were from crackers trying to get free passwords, they got his and shared it for him most likely in a forum and others came in and used it. It got blocked. He comes in and it don't work and he thinks your are some kind of asshat and charges back. That is what surfers do now. If the experience goes south, insta-charge back. No hesitation.

03-22-2011, 09:56 PM	#29
marcop Content Producer Industry Role: Join Date: Nov 2005 Location: Los Angeles Posts: 4,144	Break his legs with a baseball bat. And ask questions later.

03-22-2011, 10:09 PM	#30
cooldude7 Confirmed User Industry Role: Join Date: Nov 2009 Location: Heaven Posts: 4,306	u should try phantom frog. and dont spend time for punishing someone, u can use that time in some productive way. Last edited by cooldude7; 03-22-2011 at 10:11 PM..

03-22-2011, 10:11 PM	#31
Allison Confirmed User Join Date: Jul 2001 Location: http://www.topbucks.com Posts: 2,068	If he charged back and you have evidence he was a legit cc holder, you can use crbcompany to hunt him down and send repayment letters. __________________ Allison President TopBucks.com\| PinkVisual.com\| [email protected] Follow Me on Twitter: http://www.twitter.com/PV_Alli ICQ: 120353154 Check out PVLocker.com

03-22-2011, 10:11 PM	#32
DangerX !!! Confirmed User Industry Role: Join Date: Feb 2011 Location: La Isla Bonita Power Level: ❤❤❤❤❤❤❤❤❤❤ Posts: 886	I would do nothing... __________________ This is sig area!

03-22-2011, 10:12 PM	#33
SDA CASH - Banned for Life AGAIN So Fucking Banned Industry Role: Join Date: Mar 2011 Location: Scottsdale Arizona Posts: 1,100	Let's hunt down that Tube owner do horrible things to him slowly!

03-22-2011, 10:45 PM	#35
charlie g Confirmed User Industry Role: Join Date: Aug 2006 Location: Center of the Universe Posts: 2,759	I would take a dump in a box and mail it to him. __________________ AlanAgus1 at gmail dot com -------------------------------

03-22-2011, 11:10 PM	#36
SomeCreep :glugglug Join Date: Mar 2003 Location: Where the Wild Things Are Posts: 26,118	voodoo curse __________________ Webair Hosting I use and recommend Webair for hosting.

03-23-2011, 12:23 AM	#37
PiracyPitbull Confirmed User Industry Role: Join Date: Jan 2011 Posts: 583	Email ccbill to block him from joining your site in the future. Some customers arent worth having, if they charge-back they weren't even customers to begin with. __________________ http://www.piracypitbull.com

03-23-2011, 01:10 AM	#39
Angry Jew Cat - Banned for Life (felis madjewicus) Industry Role: Join Date: Jul 2006 Location: In Mom & Dad's Basement Posts: 20,368	Hand his credit card information off to some shady russians...

03-23-2011, 02:27 AM	#41
Machete_ WINNING! Industry Role: Join Date: Oct 2002 Posts: 14,579	can't you contest the CB?

03-23-2011, 02:41 AM	#43
SimonScans Confirmed User Industry Role: Join Date: Jun 2006 Posts: 342	Surfers get treated like crap on pretty much any site you can think of. The bigger, the worserer. Good luck dealing with ebay or paypal once they've got all huffy over something for example. The instant assumption is it's they that have done something wrong - maybe they have - but often times they haven't. They are just regular surfers locked out for reasons they don't know and certainly don't care about. Even if this guy isn't genuine, do you have a system in place to deal with those that are? Start from the stand point that the surfer was a genuine guy and there's TWO failures. The site security failed and took far too long to block the pass, and customer service failed because the guys FIRST response was to chargeback. We've noticed that often the most loyal, long term members are the ones that have the issues with retarded user/pass combos and just being around a long time, means sooner or later lightning strikes, but any customer who's successfully been through support in the past is one of the easiest sales in the future. So good customer support, both human and automated is money in the bank. What you should be thinking is not how to punish the odd scumbag, but how to make sure you never punish a real customer.

03-23-2011, 03:59 AM	#47
DamianJ Too lazy to set a custom title Industry Role: Join Date: Jul 2006 Location: A magical land Posts: 15,808	Shap says to treat the paying customer like a king and let them download what they PAID FOR. Paul says to punish the customers and limit their speeds and tell them to fuck off for having the audacity to want to download what they have paid for. Hmm...