How can i punish a member that first gives away his password and then charges back?

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  • MaDalton
    I am Amazing Content!
    • Feb 2004
    • 39861
    #1

    How can i punish a member that first gives away his password and then charges back?

    221 login attempts by 5To........... from 168 IP ranges in 5 countries
    31 successful logins by 5To........... from 8 IP ranges in 2 countries

    after Strongbox killed this user, he made a chargeback

    i have his name, address and email

    should i write him a nice letter?

    asshat...
    AmazingContent.com - providing only the best content and service since 2003
    Monetize your content on Veegaz.com - one of Germanies largest VOD sites
    Got German traffic? We convert it into money for you!
    Email: oltecconsult [at] gmail [dot] com
    Tags: None
    • TCLGirls
      Confirmed User
      • Feb 2010
      • 3068
      #2
      similar thing happened to me

      what can we do!!??

        Comment

        • Shap
          Confirmed User
          • May 2001
          • 8313
          #3
          Originally posted by MaDalton
          221 login attempts by 5To........... from 168 IP ranges in 5 countries
          31 successful logins by 5To........... from 8 IP ranges in 2 countries

          after Strongbox killed this user, he made a chargeback

          i have his name, address and email

          should i write him a nice letter?

          asshat...
          Nah. His life is probably worse than yours. Spend your energy on something positive. Nothing good can come from spending another second on him.

            Comment

            • blazin
              Confirmed User
              • Aug 2002
              • 2781
              #4
              Find him on facebook.... friend him with a hot babes profile.... post on his wall and humiliate him
              I don't endorse a god damn thing......

                Comment

                • BFT3K
                  Too lazy to set a custom title
                  • Dec 2005
                  • 10764
                  #5
                  Send him a link to some free (virus filled) content ASAP.

                    Comment

                    • PornoMonster
                      Confirmed User
                      • Mar 2003
                      • 2257
                      #6
                      Originally posted by Shap
                      Nah. His life is probably worse than yours. Spend your energy on something positive. Nothing good can come from spending another second on him.
                      Exactly!!

                      Oh, start checking tubes and social networking sites for your content, lol!
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                        Comment

                        • Shap
                          Confirmed User
                          • May 2001
                          • 8313
                          #7
                          Originally posted by MaDalton
                          221 login attempts by 5To........... from 168 IP ranges in 5 countries
                          31 successful logins by 5To........... from 8 IP ranges in 2 countries

                          after Strongbox killed this user, he made a chargeback

                          i have his name, address and email

                          should i write him a nice letter?

                          asshat...
                          Btw just because his user account hit you from that many ips and he chargedback doesn't mean he was fraud. What if he joined then couldn't login and said fuck this i want my money back. You have to be very careful how you handle blocked strongbox users.

                            Comment

                            • MaDalton
                              I am Amazing Content!
                              • Feb 2004
                              • 39861
                              #8
                              Originally posted by Shap
                              Btw just because his user account hit you from that many ips and he chargedback doesn't mean he was fraud. What if he joined then couldn't login and said fuck this i want my money back. You have to be very careful how you handle blocked strongbox users.
                              i see what you mean but 31 successful logins from 8 IP ranges and 2 countries within just 2-3 days indicates that this was not the problem i guess.

                              but next time i'm smarter: when i see the Strongbox mails i'll kill the user and refund him immediately - including an email that he can try that somewhere else.

                              but maybe you can send me some big boob traffic to make up for it?
                              AmazingContent.com - providing only the best content and service since 2003
                              Monetize your content on Veegaz.com - one of Germanies largest VOD sites
                              Got German traffic? We convert it into money for you!
                              Email: oltecconsult [at] gmail [dot] com

                                Comment

                                • Shap
                                  Confirmed User
                                  • May 2001
                                  • 8313
                                  #9
                                  Originally posted by MaDalton
                                  i see what you mean but 31 successful logins from 8 IP ranges and 2 countries within just 2-3 days indicates that this was not the problem i guess.

                                  but next time i'm smarter: when i see the Strongbox mails i'll kill the user and refund him immediately - including an email that he can try that somewhere else.

                                  but maybe you can send me some big boob traffic to make up for it?
                                  We email the customer and send them a new login or something like that.

                                  Don't be so quick to refund Look at the data. Did his ip match his address. Stuff like that. If it's definitely fraud then refund and cancel. But in most cases it's worth it to try to work it out. Let them know you have a strict policy on downloads etc.

                                  Btw do you allow download managers? Do you have a daily limit?
                                  Last edited by Shap; 03-22-2011, 09:11 AM.

                                    Comment

                                    • MaDalton
                                      I am Amazing Content!
                                      • Feb 2004
                                      • 39861
                                      #10
                                      Originally posted by Shap
                                      We email the customer and send them a new login or something like that.

                                      Don't be so quick to refund
                                      sounds actually like the best solution, yeah
                                      AmazingContent.com - providing only the best content and service since 2003
                                      Monetize your content on Veegaz.com - one of Germanies largest VOD sites
                                      Got German traffic? We convert it into money for you!
                                      Email: oltecconsult [at] gmail [dot] com

                                        Comment

                                        • MaDalton
                                          I am Amazing Content!
                                          • Feb 2004
                                          • 39861
                                          #11
                                          Originally posted by Shap
                                          We email the customer and send them a new login or something like that.

                                          Don't be so quick to refund Look at the data. Did his ip match his address. Stuff like that. If it's definitely fraud then refund and cancel. But in most cases it's worth it to try to work it out. Let them know you have a strict policy on downloads etc.

                                          Btw do you allow download managers? Do you have a daily limit?
                                          i use Throttlebox and have set reasonable limits. only a few users seem to cross those and so far at least no one complained personally. And it's explained in the FAQs.
                                          AmazingContent.com - providing only the best content and service since 2003
                                          Monetize your content on Veegaz.com - one of Germanies largest VOD sites
                                          Got German traffic? We convert it into money for you!
                                          Email: oltecconsult [at] gmail [dot] com

                                            Comment

                                            • ottopottomouse
                                              She is ugly, bad luck.
                                              • Jan 2010
                                              • 13177
                                              #12
                                              They could just be running something like FoxyProxy constantly switching ip address or be a paranoid weirdo using Tor.
                                              ↑ see post ↑
                                              13101

                                                Comment

                                                • RaiderCash_Dominik
                                                  Confirmed User
                                                  • Jan 2010
                                                  • 1145
                                                  #13
                                                  Happens all the time.
                                                  Had one guy from Turkey few days ago BSing his way thru about not being able to view videos, problems with password. I can see thru admin panel that he has been downloading gigs of content but just went with his riddle. Next thing you know 100's of IPs using same login and then comes CB.
                                                  Not worth time stressing over it

                                                    Comment

                                                    • L-Pink
                                                      working on my tan
                                                      • Mar 2005
                                                      • 39151
                                                      #14
                                                      Say the word and I'll go to his house and pull his links.

                                                      .

                                                        Comment

                                                        • Shap
                                                          Confirmed User
                                                          • May 2001
                                                          • 8313
                                                          #15
                                                          Originally posted by MaDalton
                                                          i use Throttlebox and have set reasonable limits. only a few users seem to cross those and so far at least no one complained personally. And it's explained in the FAQs.
                                                          My personal suggestion would be to allow download managers and not limit downloads. If someone wants to download my entire site they are welcome to try.

                                                            Comment

                                                            • MaDalton
                                                              I am Amazing Content!
                                                              • Feb 2004
                                                              • 39861
                                                              #16
                                                              Originally posted by Shap
                                                              My personal suggestion would be to allow download managers and not limit downloads. If someone wants to download my entire site they are welcome to try.
                                                              i dont make enough money yet to afford the bandwidth if everyone does that ;)
                                                              AmazingContent.com - providing only the best content and service since 2003
                                                              Monetize your content on Veegaz.com - one of Germanies largest VOD sites
                                                              Got German traffic? We convert it into money for you!
                                                              Email: oltecconsult [at] gmail [dot] com

                                                                Comment

                                                                • Shap
                                                                  Confirmed User
                                                                  • May 2001
                                                                  • 8313
                                                                  #17
                                                                  Originally posted by MaDalton
                                                                  i dont make enough money yet to afford the bandwidth if everyone does that ;)
                                                                  Your bandwidth should cost you $3 to $7 per mb/s (if not hit me up I'll host you). I'm just offering friendly advice. BW cost should not be a factor. It's about the customer experience you provide. There is actually a thread on our forum this week thanking us for not having limits and actually working with our members so their download managers work well on the site. Nobody reads terms and conditions. Put yourself in that guy's shoes.

                                                                    Comment

                                                                    • DWB
                                                                      Registered User
                                                                      • Jul 2003
                                                                      • 31779
                                                                      #18
                                                                      Originally posted by Shap
                                                                      If someone wants to download my entire site they are welcome to try.
                                                                      I guess that is why I see your content literally everywhere.

                                                                        Comment

                                                                        • mikem123
                                                                          Confirmed User
                                                                          • Dec 2009
                                                                          • 310
                                                                          #19
                                                                          Originally posted by Shap
                                                                          Nah. His life is probably worse than yours. Spend your energy on something positive. Nothing good can come from spending another second on him.
                                                                          Cell: +1(321)759-8986
                                                                          Skype: dcc_mike
                                                                          icq#: 635663495

                                                                            Comment

                                                                            • Shap
                                                                              Confirmed User
                                                                              • May 2001
                                                                              • 8313
                                                                              #20
                                                                              Originally posted by DirtyWhiteBoy
                                                                              I guess that is why I see your content literally everywhere.
                                                                              I'm working on that. I'd rather my content be everywhere and the majority of my members are happy customers likely to renew or rejoin at some point in the future.

                                                                              My members are loyal to me because they know I care and I will do my absolute best to deliver what they want. They've told me how they want to surf and use the site and I've built it accordingly. That includes no limits and catering to download managers.

                                                                                Comment

                                                                                • SmokeyTheBear
                                                                                  ►SouthOfHeaven
                                                                                  • Jun 2004
                                                                                  • 28609
                                                                                  #21
                                                                                  alot of times people get their passwords sniffed, it is likely he had his password sniffed and chargedback once his membership stopped working. it's also possible he is just a scammer
                                                                                  hatisblack at yahoo.com

                                                                                    Comment

                                                                                    • SleazyDream
                                                                                      I'm here for SPORT
                                                                                      • Jul 2001
                                                                                      • 41470
                                                                                      #22
                                                                                      Originally posted by Shap
                                                                                      Nah. His life is probably worse than yours. Spend your energy on something positive. Nothing good can come from spending another second on him.
                                                                                      wisest words on here
                                                                                      This dog, is dog, a dog, good dog, way dog, to dog, keep dog, an dog, idiot dog, busy dog, for dog, 20 dog, seconds dog!

                                                                                      Now read without the word dog.

                                                                                        Comment

                                                                                        • Seth Manson
                                                                                          Please dont fuck animals
                                                                                          • Jul 2010
                                                                                          • 3988
                                                                                          #23
                                                                                          Its not your job to punish him.

                                                                                            Comment

                                                                                            • XPays
                                                                                              Team Player
                                                                                              • May 2004
                                                                                              • 13002
                                                                                              #24
                                                                                              send him to kink armory to be a sub or gimp?
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                                                                                                Comment

                                                                                                • TheDoc
                                                                                                  Too lazy to set a custom title
                                                                                                  • Jul 2001
                                                                                                  • 13827
                                                                                                  #25
                                                                                                  I'll change a members password twice, the 3rd time I cancel the members account and change the pw again, this time I wait for them to contact me. If they do, I'll activate it back, but if it leaks again, I ban the IP for 90 days.

                                                                                                  I also scan for leaks in strongbox, to kill the micro leaks that are too slow to set off strongbox. When I find these, I only reset the pw once... after that I start the cancel process as most of these... are bot IP's.
                                                                                                  ~TheDoc - ICQ7765825
                                                                                                  It's all disambiguation

                                                                                                    Comment

                                                                                                    • BareBacked
                                                                                                      Confirmed User
                                                                                                      • Feb 2007
                                                                                                      • 3685
                                                                                                      #26
                                                                                                      Amazing advice Shap.
                                                                                                      NEW SITE PAYING $30 for a $1 TRIAL

                                                                                                      Selfies

                                                                                                        Comment

                                                                                                        • BareBacked
                                                                                                          Confirmed User
                                                                                                          • Feb 2007
                                                                                                          • 3685
                                                                                                          #27
                                                                                                          and refund him?
                                                                                                          LOL
                                                                                                          newbie...... ;-)
                                                                                                          NEW SITE PAYING $30 for a $1 TRIAL

                                                                                                          Selfies

                                                                                                            Comment

                                                                                                            • V_RocKs
                                                                                                              Damn Right I Kiss Ass!
                                                                                                              • Nov 2003
                                                                                                              • 32448
                                                                                                              #28
                                                                                                              Not sure if you will come back and read this, but you just showed how much of a newbie you are as a webmaster. Like asshat status and no offense, just stating facts here. But from a security stand point you look like a 3rd grader.

                                                                                                              From what you posted it so so fucking blatently obvious what happened that I almost think this post is fake.

                                                                                                              it is obvious that the unsuccessful attempts were from crackers trying to get free passwords, they got his and shared it for him most likely in a forum and others came in and used it. It got blocked. He comes in and it don't work and he thinks your are some kind of asshat and charges back.

                                                                                                              That is what surfers do now. If the experience goes south, insta-charge back. No hesitation.

                                                                                                                Comment

                                                                                                                • marcop
                                                                                                                  Confirmed User
                                                                                                                  • Nov 2005
                                                                                                                  • 4150
                                                                                                                  #29
                                                                                                                  Break his legs with a baseball bat. And ask questions later.

                                                                                                                    Comment

                                                                                                                    • cooldude7
                                                                                                                      Confirmed User
                                                                                                                      • Nov 2009
                                                                                                                      • 4306
                                                                                                                      #30
                                                                                                                      u should try phantom frog.

                                                                                                                      and dont spend time for punishing someone, u can use that time in some productive way.
                                                                                                                      Last edited by cooldude7; 03-22-2011, 09:11 PM.

                                                                                                                        Comment

                                                                                                                        • Allison
                                                                                                                          Confirmed User
                                                                                                                          • Jul 2001
                                                                                                                          • 2068
                                                                                                                          #31
                                                                                                                          If he charged back and you have evidence he was a legit cc holder, you can use crbcompany to hunt him down and send repayment letters.
                                                                                                                          Allison
                                                                                                                          President
                                                                                                                          TopBucks.com| PinkVisual.com|
                                                                                                                          [email protected]
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                                                                                                                          ICQ: 120353154

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                                                                                                                            Comment

                                                                                                                            • DangerX !!!
                                                                                                                              Confirmed User
                                                                                                                              • Feb 2011
                                                                                                                              • 886
                                                                                                                              #32
                                                                                                                              I would do nothing...
                                                                                                                              This is sig area!

                                                                                                                                Comment

                                                                                                                                • SDA CASH - Banned for Life AGAIN
                                                                                                                                  So Fucking Banned
                                                                                                                                  • Mar 2011
                                                                                                                                  • 1100
                                                                                                                                  #33
                                                                                                                                  Let's hunt down that Tube owner do horrible things to him slowly!

                                                                                                                                    Comment

                                                                                                                                    • dgraves
                                                                                                                                      Confirmed User
                                                                                                                                      • Nov 2005
                                                                                                                                      • 2283
                                                                                                                                      #34
                                                                                                                                      Originally posted by V_RocKs
                                                                                                                                      it is obvious that the unsuccessful attempts were from crackers trying to get free passwords, they got his and shared it for him most likely in a forum and others came in and used it. It got blocked. He comes in and it don't work and he thinks your are some kind of asshat and charges back.

                                                                                                                                      That is what surfers do now. If the experience goes south, insta-charge back. No hesitation.
                                                                                                                                      this would be my guess too. this is common and i bet he had a simple login. the htpasswd file isn't that hard to get and once they have the usernames they run a script to match up possible passwords.

                                                                                                                                      when this happens i reset the username and password to a more complex one. if it happenes again he's what i consider an "undesirable customer" and i keep him blocked.
                                                                                                                                      Gloryhole Swallow | Cumpsters | Spy Tug | Cum Clinic | Chica's Place

                                                                                                                                        Comment

                                                                                                                                        • charlie g
                                                                                                                                          Confirmed User
                                                                                                                                          • Aug 2006
                                                                                                                                          • 2759
                                                                                                                                          #35
                                                                                                                                          I would take a dump in a box and mail it to him.
                                                                                                                                          AlanAgus1 at gmail dot com
                                                                                                                                          -------------------------------

                                                                                                                                            Comment

                                                                                                                                            • SomeCreep
                                                                                                                                              :glugglug
                                                                                                                                              • Mar 2003
                                                                                                                                              • 26118
                                                                                                                                              #36
                                                                                                                                              voodoo curse

                                                                                                                                              Webair Hosting

                                                                                                                                              I use and recommend Webair for hosting.

                                                                                                                                                Comment

                                                                                                                                                • PiracyPitbull
                                                                                                                                                  Confirmed User
                                                                                                                                                  • Jan 2011
                                                                                                                                                  • 583
                                                                                                                                                  #37
                                                                                                                                                  Email ccbill to block him from joining your site in the future.

                                                                                                                                                  Some customers arent worth having, if they charge-back they weren't even customers to begin with.
                                                                                                                                                  http://www.piracypitbull.com

                                                                                                                                                    Comment

                                                                                                                                                    • Zyber
                                                                                                                                                      Confirmed User
                                                                                                                                                      • Aug 2001
                                                                                                                                                      • 832
                                                                                                                                                      #38
                                                                                                                                                      Originally posted by ottopottomouse
                                                                                                                                                      They could just be running something like FoxyProxy constantly switching ip address or be a paranoid weirdo using Tor.
                                                                                                                                                      Yeah, it is a good idea if your software makes a DNS lookup in some of the TOR ip blacklists.
                                                                                                                                                      E.g. .torexit.dan.me.uk or http://www.sectoor.de/tor.php

                                                                                                                                                        Comment

                                                                                                                                                        • Angry Jew Cat - Banned for Life
                                                                                                                                                          (felis madjewicus)
                                                                                                                                                          • Jul 2006
                                                                                                                                                          • 20368
                                                                                                                                                          #39
                                                                                                                                                          Hand his credit card information off to some shady russians...

                                                                                                                                                            Comment

                                                                                                                                                            • SimonScans
                                                                                                                                                              Confirmed User
                                                                                                                                                              • Jun 2006
                                                                                                                                                              • 342
                                                                                                                                                              #40
                                                                                                                                                              Originally posted by V_RocKs
                                                                                                                                                              Not sure if you will come back and read this, but you just showed how much of a newbie you are as a webmaster. Like asshat status and no offense, just stating facts here. But from a security stand point you look like a 3rd grader.

                                                                                                                                                              From what you posted it so so fucking blatently obvious what happened that I almost think this post is fake.

                                                                                                                                                              it is obvious that the unsuccessful attempts were from crackers trying to get free passwords, they got his and shared it for him most likely in a forum and others came in and used it. It got blocked. He comes in and it don't work and he thinks your are some kind of asshat and charges back.

                                                                                                                                                              That is what surfers do now. If the experience goes south, insta-charge back. No hesitation.
                                                                                                                                                              Totally agree.

                                                                                                                                                                Comment

                                                                                                                                                                • Machete_
                                                                                                                                                                  WINNING!
                                                                                                                                                                  • Oct 2002
                                                                                                                                                                  • 14579
                                                                                                                                                                  #41
                                                                                                                                                                  can't you contest the CB?

                                                                                                                                                                    Comment

                                                                                                                                                                    • DamianJ
                                                                                                                                                                      Too lazy to set a custom title
                                                                                                                                                                      • Jul 2006
                                                                                                                                                                      • 15808
                                                                                                                                                                      #42
                                                                                                                                                                      Originally posted by MaDalton
                                                                                                                                                                      i use Throttlebox and have set reasonable limits. only a few users seem to cross those and so far at least no one complained personally. And it's explained in the FAQs.
                                                                                                                                                                      May I ask you, or anyone that does the same, why they make their legit customers' experience worse than piracy?

                                                                                                                                                                      I've paid for porn and I sit on a 50 meg pipe. Why would you limit me?

                                                                                                                                                                        Comment

                                                                                                                                                                        • SimonScans
                                                                                                                                                                          Confirmed User
                                                                                                                                                                          • Jun 2006
                                                                                                                                                                          • 342
                                                                                                                                                                          #43
                                                                                                                                                                          Surfers get treated like crap on pretty much any site you can think of. The bigger, the worserer. Good luck dealing with ebay or paypal once they've got all huffy over something for example. The instant assumption is it's they that have done something wrong - maybe they have - but often times they haven't. They are just regular surfers locked out for reasons they don't know and certainly don't care about. Even if this guy isn't genuine, do you have a system in place to deal with those that are?

                                                                                                                                                                          Start from the stand point that the surfer was a genuine guy and there's TWO failures. The site security failed and took far too long to block the pass, and customer service failed because the guys FIRST response was to chargeback.

                                                                                                                                                                          We've noticed that often the most loyal, long term members are the ones that have the issues with retarded user/pass combos and just being around a long time, means sooner or later lightning strikes, but any customer who's successfully been through support in the past is one of the easiest sales in the future. So good customer support, both human and automated is money in the bank.

                                                                                                                                                                          What you should be thinking is not how to punish the odd scumbag, but how to make sure you never punish a real customer.

                                                                                                                                                                            Comment

                                                                                                                                                                            • PiracyPitbull
                                                                                                                                                                              Confirmed User
                                                                                                                                                                              • Jan 2011
                                                                                                                                                                              • 583
                                                                                                                                                                              #44
                                                                                                                                                                              Originally posted by V_RocKs
                                                                                                                                                                              Not sure if you will come back and read this, but you just showed how much of a newbie you are as a webmaster. Like asshat status and no offense, just stating facts here. But from a security stand point you look like a 3rd grader.

                                                                                                                                                                              From what you posted it so so fucking blatently obvious what happened that I almost think this post is fake.

                                                                                                                                                                              it is obvious that the unsuccessful attempts were from crackers trying to get free passwords, they got his and shared it for him most likely in a forum and others came in and used it. It got blocked. He comes in and it don't work and he thinks your are some kind of asshat and charges back.

                                                                                                                                                                              That is what surfers do now. If the experience goes south, insta-charge back. No hesitation.
                                                                                                                                                                              I could see that for webmasters not using randomly generated. Otherwise, pretty unlikely.
                                                                                                                                                                              http://www.piracypitbull.com

                                                                                                                                                                                Comment

                                                                                                                                                                                • CurrentlySober
                                                                                                                                                                                  Too lazy to wipe my ass
                                                                                                                                                                                  • Aug 2002
                                                                                                                                                                                  • 38944
                                                                                                                                                                                  #45
                                                                                                                                                                                  Originally posted by charlie g
                                                                                                                                                                                  I would take a dump in a box and mail it to him.
                                                                                                                                                                                  But what if he *likes* poo?


                                                                                                                                                                                  👁️ 👍️ 💩

                                                                                                                                                                                    Comment

                                                                                                                                                                                    • Paul Markham
                                                                                                                                                                                      Too old to care
                                                                                                                                                                                      • Jun 2001
                                                                                                                                                                                      • 52942
                                                                                                                                                                                      #46
                                                                                                                                                                                      Originally posted by Shap
                                                                                                                                                                                      Btw just because his user account hit you from that many ips and he chargedback doesn't mean he was fraud. What if he joined then couldn't login and said fuck this i want my money back. You have to be very careful how you handle blocked strongbox users.
                                                                                                                                                                                      These guys usually contact you and say they have a problem. If he really liked the site that's what he would of done. If he was honest.

                                                                                                                                                                                      Limiting download is the only way to go. Damian obviously likes to suck down a site on a 3 day trial and then jerk off for months for free.

                                                                                                                                                                                      You need to explain why you limit downloads in a way that shows genuine members a benefit. Like slowing down your servers, maximising your profit so you can keep adding new content. And keeping the majority of customers happy. The majority of customers are not the ones on forums. They are the minority with bone to chew.

                                                                                                                                                                                      Had one guy complain about us limiting downloads, until I saw he had signed up for a 3 day trial and cancelled as soon as he had spent his money I was concerned.

                                                                                                                                                                                      Then realised he just wanted to suck down all the content for $3. He can happily fuck off. He's also a perfect candidate for pirating the content which is another thing to explain to THOSE WHO WILL AND DO PAY. These guys know what harm is being done to the good sites by piracy.



                                                                                                                                                                                      Blowout deal. 880 videos, 2,400 image sets, plus many RAW videos. $500.
                                                                                                                                                                                      PM me for a deal. Skype Paulmarkham70

                                                                                                                                                                                        Comment

                                                                                                                                                                                        • DamianJ
                                                                                                                                                                                          Too lazy to set a custom title
                                                                                                                                                                                          • Jul 2006
                                                                                                                                                                                          • 15808
                                                                                                                                                                                          #47
                                                                                                                                                                                          Shap says to treat the paying customer like a king and let them download what they PAID FOR.

                                                                                                                                                                                          Paul says to punish the customers and limit their speeds and tell them to fuck off for having the audacity to want to download what they have paid for.

                                                                                                                                                                                          Hmm...

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                                                                                                                                                                                            • Machete_
                                                                                                                                                                                              WINNING!
                                                                                                                                                                                              • Oct 2002
                                                                                                                                                                                              • 14579
                                                                                                                                                                                              #48
                                                                                                                                                                                              Originally posted by DamianJ
                                                                                                                                                                                              Shap says to treat the paying customer like a king and let them download what they PAID FOR.

                                                                                                                                                                                              Paul says to punish the customers and limit their speeds and tell them to fuck off for having the audacity to want to download what they have paid for.

                                                                                                                                                                                              Hmm...
                                                                                                                                                                                              hi fatfoo

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                                                                                                                                                                                                • DWB
                                                                                                                                                                                                  Registered User
                                                                                                                                                                                                  • Jul 2003
                                                                                                                                                                                                  • 31779
                                                                                                                                                                                                  #49
                                                                                                                                                                                                  Originally posted by Shap
                                                                                                                                                                                                  I'm working on that.
                                                                                                                                                                                                  Work harder hoss. I come across Twistys entire site rips fairly often.

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                                                                                                                                                                                                    • Zyber
                                                                                                                                                                                                      Confirmed User
                                                                                                                                                                                                      • Aug 2001
                                                                                                                                                                                                      • 832
                                                                                                                                                                                                      #50
                                                                                                                                                                                                      Originally posted by Paul Markham
                                                                                                                                                                                                      Limiting download is the only way to go. Damian obviously likes to suck down a site on a 3 day trial and then jerk off for months for free.

                                                                                                                                                                                                      You need to explain why you limit downloads in a way that shows genuine members a benefit. Like slowing down your servers, maximising your profit so you can keep adding new content. And keeping the majority of customers happy. The majority of customers are not the ones on forums. They are the minority with bone to chew.

                                                                                                                                                                                                      Had one guy complain about us limiting downloads, until I saw he had signed up for a 3 day trial and cancelled as soon as he had spent his money I was concerned.

                                                                                                                                                                                                      Then realised he just wanted to suck down all the content for $3. He can happily fuck off. He's also a perfect candidate for pirating the content which is another thing to explain to THOSE WHO WILL AND DO PAY. These guys know what harm is being done to the good sites by piracy.
                                                                                                                                                                                                      I think a better approach is not to limit download speed.

                                                                                                                                                                                                      Instead you should have security measures which prevent automatic download of all your content. This part can be technically tricky, since your progammer has to outwit the download software which recursively grabs the entire website.

                                                                                                                                                                                                      If your smart programmer manages to block automatic downloads, you have nothing to fear.

                                                                                                                                                                                                      Give the members full speed, and a smooth download experience.

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