Quote:
Originally Posted by Shap
We email the customer and send them a new login or something like that.
Don't be so quick to refund  Look at the data. Did his ip match his address. Stuff like that. If it's definitely fraud then refund and cancel. But in most cases it's worth it to try to work it out. Let them know you have a strict policy on downloads etc.
Btw do you allow download managers? Do you have a daily limit? |
i use Throttlebox and have set reasonable limits. only a few users seem to cross those and so far at least no one complained personally. And it's explained in the FAQs.