New Moniker Interface

[fuzebox]

Anyone else frustrated and annoyed at the new Moniker interface? I hope they're still working on the bugs as it's only been live a day, but right now I can't modify my payment information or even figure out how to renew my domains

[Axeman]

It's brutal. I also can't figure out how to actually get domain renewals into the shopping cart. Everything is just setting the new preferences.

[BlackCrayon]

also if you have any domains expired more than a few days they're gone..

[myleene]

It totally SUCKS!!!!!

Some of my japanese domains have totally disappeared from my account!

It better get resolved ASAP.


It's a total failure.

[bns666]

looks much worse than the old interface

[DreamGirls]

I opened a ticket today about 20+ domains completely disappearing from my account! I'll take the shitty new interface, but give me back my domains.

Jim

[oppoten]

Oh my god it looks horrible!

[myleene]

I opened a ticket today about 20+ domains completely disappearing from my account! I'll take the shitty new interface, but give me back my domains.

Jim

They open themselves to a class action.

I thought I was the only one with my little shiny japanese domain name.

[BlackCrayon]

I opened a ticket today about 20+ domains completely disappearing from my account! I'll take the shitty new interface, but give me back my domains.

Jim

were these domains expired or just randomly missing? sounds like they are going to be busy..and their support has a history of being horrible.

[Barefootsies]

I will be immediately transferring out all of my domains from all of my accounts.

This is impossible to deal with. It is complete disaster to say the least. I do not know who tested it for these guys, but this is simply an absolutely mess to say the least. There are better companies to deal with that are a lot less frustrating.

[myleene]

were these domains expired or just randomly missing? sounds like they are going to be busy..and their support has a history of being horrible.

Randomly missing for mine (from 1 Host China which belongs to Moniker).

It still has several months left before expiry.

[EDepth]

Was able to reset my password, but unable to login with new password. Need to call I guess.

[BlackCrayon]

Randomly missing for mine (from 1 Host China which belongs to Moniker).

It still has several months left before expiry.

after taking a second look, i am missing domains that aren't expired as well. fuuuck.

[DreamGirls]

I have 24 domains completely missing.

They were all domains that weren't set to expire until 2015. I don't have anything that expires until September. I renew 3 months prior to the expiration after a premium domain was deleted from my account after only being expired for about a week. No redemption. Just gone. Now it's for sale.

I noticed my domain count was lower than before. I'm trying to figure out exactly which domains are missing. Fucking sucks.

Jim

[BlackCrayon]

I have 24 domains completely missing.

They were all domains that weren't set to expire until 2015. I don't have anything that expires until September. I renew 3 months prior to the expiration after a premium domain was deleted from my account after only being expired for about a week. No redemption. Just gone. Now it's for sale.

I noticed my domain count was lower than before. I'm trying to figure out exactly which domains are missing. Fucking sucks.

Jim

yeah, thats the really shitty part is even figuring out what domains are missing. not to mention there is no way to even renew domains right now. its soo stupid.

[DreamGirls]

There a couple of things in common with the missing domain names:

1. They all had domain privacy enabled.

2. They have all been "pushed" to my account within the past 100 days.

Hopefully they are just working out a few bugs with the new interface, but it sure does suck to see them gone right now...

Jim

[myleene]

There a couple of things in common with the missing domain names:

1. They all had domain privacy enabled.

2. They have all been "pushed" to my account within the past 100 days.

Hopefully they are just working out a few bugs with the new interface, but it sure does suck to see them gone right now...

Jim

Mine didn't have domain privacy enabled, but was pushed less than 100 days ago. So, it's not strictly related to that.

[oppoten]

I noticed my domain count was lower than before. I'm trying to figure out exactly which domains are missing. Fucking sucks.

Jim

Same here. All my main ones are there but the count is too low.

[BlackCrayon]

its gonna take a while to check them all but so far i haven't found any domains missing that were more than 100 days since pushed. so far only 4 missing besides the expired ones.

[DreamGirls]

Mine didn't have domain privacy enabled, but was pushed less than 100 days ago. So, it's not strictly related to that.

Are your pushed domains missing, too?

[fuzebox]

I didn't even think to look for missing domains. Have 250+ like a lot of you guys, will be very difficult to even determine what is gone

[TheSquealer]

holy shit. just logged in. Funny that after no changes in well over a decade, that's what they ended up with. They brought it from looking like early spring of 1999... to late fall, 1999.

[cybermike]

Man I hope I don't have any missing.. but had 0 pushed so good thing for that

[BlackCrayon]

Man I hope I don't have any missing.. but had 0 pushed so good thing for that

for me it was all domains bought from snapnames by various moniker registrars. while checking i've also noticed some domains i didn't even realize i lost had been sold off to other people. gotta keep domains well renewed at moniker.

[avalanche]

It was bad enough that their down time was about 3 times longer than the lander said, but as many stated, now my primary payment CC's are gone, can't add more.... No way to renew domains it seems, nothing adds to cart or renews....

Anyone suggest a good registrar? We had a VIP, or whatever they call it now, with GoDaddy way back when, but I'd rather not go back there.

[Barefootsies]

It was bad enough that their down time was about 3 times longer than the lander said, but as many stated, now my primary payment CC's are gone, can't add more.... No way to renew domains it seems, nothing adds to cart or renews.... .

Exactly right.

It's not bad enough that it's a complete disaster. Add in that domains are expiring soon, and the only option they show or allow at present would appear to be bank wire. Add in the fact that now when you're domain is 1 day past due, they then sell it off, lock it up, or flip it to the domain parking service, it's a royal pain in the ass.

I started transferring domains out this evening, and will continue to do so until the roughly 200-250+ are out of there. I simply do not have patience for this nonsense. Running a registrar is not that hard, but these guys continue to find new way to fuck it up every few months.

[ErectMedia]

Left years ago as they sucked back then. Only reason I stuck around is because Bari was there but sad when the best/quickest support ya get is from a forum poster and not direct.

[Zuzana Designs]

Left them years ago when I had a domain stolen. Got it back after a ton of BS, but lost all of my traffic.

[DreamGirls]

Left years ago as they sucked back then. Only reason I stuck around is because Bari was there but sad when the best/quickest support ya get is from a forum poster and not direct.

Bari was the reason we joined them, too.

Looks like I'll be moving now.

What a colossal fuck up.

[georgeyw]

What is it with registrars and completely fucking things up with their *updates*.

Namecheap did the same, took them months to get things sorted and still not 100%.

[Supz]

All those godaddy complaints...still never had a problem.

[fuzebox]

All those godaddy complaints...still never had a problem.

I will not use Godaddy because years ago they disabled a GFY member's sponsor FHG-based TGP because the "girls looked young"

[InfoGuy]

I did business with Moniker because of Bari. Other than the decent pricing, there's been no reason to stay since she left. Dealing with this clusterfuck is not worth the hassle. I'm done with Moniker and transferring the rest out.

Figuring out which domains are missing shouldn't be that hard if you keep your old emails. For those with missing domains, have you figured out which ones and does WHOIS still show your info?

[Klen]

Left them years ago when privacy stopped working despise being enabled.

[Denny]

Glad I don't use them.

[Jel]

only just woke up, so brain isn't in gear enough to go take a close look just yet, but quick question - are the domains that are missing for you guys also not resolving, or?

[Klen]

Forgot to mention how after that privacy shit i left one domain there since i had it renewed for 10 years,but moved that after they had first DNS failure,even i didn't used their dns on that domain.I think company which have DNS servers offline for entire day cannot be considered as professional company,especially these days when there is so many fail-over solutions.

[shimmy]

so far i see they unlocked a bunch of my domains and don't let me sort or filter by unlocked. Also, the admin section says my domains no longer have privacy, but thankfully the whois record still shows it. Also , yeah the made it impossible to renew a domain right now.

[BigTony77]

2 domains that I left to expire in 2012 now back in my account ... another domain that expired 2 weeks ago and I wanted to renew it is gone now.

[jigga]

To renew domains I believe you have to choose "Renew/Delete domains" in the menu and then under the "Renewaloption" column you choose the options under "Renew immediately". Not sure if that'll work as I haven't tried it myself.

[DreamGirls]

only just woke up, so brain isn't in gear enough to go take a close look just yet, but quick question - are the domains that are missing for you guys also not resolving, or?

The domains are resolving. That is the only encouraging thing about this right now.

I have set up private nameservers for each one through Moniker, so those are still working.

The sites are still live. The domains just don't appear in my management account.

[arock10]

They just charged and renewed some domains I let expire a month ago. What the hell

[DreamGirls]

Just got off the phone with them after an hour+ hold. They are saying that the domains that got pushed to my account that were purchased via snapnames are now being managed by networksolutions. I tried logging into the domains via network solutions while on the phone with support, and they are not in my network solutions account. I tried using the lost password for each domain using the email address, and nothing come to me. They are working on it now, and I will update here if they give me any more info that might help someone else here with lost domains...

Jim

[shimmy]

They just charged and renewed some domains I let expire a month ago. What the hell

This just happened to me too

[jrzeygirl]

Thanks for all the shout outs!! IF anyone is interested in working with me again, you can find me at eNom. Holla!

[jigga]

What a clusterfuck. All old invoices/transaction history appear to be gone. Privacy box is not ticked on every domain and when you change it and try to save it still remains unticked. And I find the new interface brutal in terms of useability. Blah.

[CarlosTheGaucho]

Damn, I swear I never had problems with Moniker but now this is indeed quite a disaster. The old interface was old school but still workable.

I can't figure out how to check the transactions history (shows nothing - had a pre-paid there and the balance looks a bit low).

[BlackCrayon]

Just got off the phone with them after an hour+ hold. They are saying that the domains that got pushed to my account that were purchased via snapnames are now being managed by networksolutions. I tried logging into the domains via network solutions while on the phone with support, and they are not in my network solutions account. I tried using the lost password for each domain using the email address, and nothing come to me. They are working on it now, and I will update here if they give me any more info that might help someone else here with lost domains...

Jim

i really doubt that is the case. when i look up one of my missing domains that was bought off snapnames a couple months back, it shows a moniker registrar eunameflood.com. unless networksolutions now owns them...however i have an email from moniker sayings its registered with moniker when it was paid for...

EDIT: ok, so this apparently is the case, at least for non-expired domains. What i did is go to networksolutions.com, did the forgot ID thing. entered one of the domains i am missing. They sent the ID to my email, then with the ID, i reset my password and the domains that were missing were there. Now if only i can get my expired domains back so i can renew them. talk about zero communication about this. they were previously in my moniker account and i got emails saying they were registered my moniker....

[CaptainHowdy]

Always forget moving a couple of domains I have in there ...

[TheDA]

They've hcarged me for domain renewals on a handful of domains I was letting expire - they aren't even listed in my account so it looks like I've paid the renewal but don't have them listed against me.