AdultFilmStarContent.com (AFSC) : bad experience
 

Enough is enough.
Read this before you buy something from them, you may change your mind.

When you purchase content from AdultFilmStarContent you may get:
1. Not what you have paid for.
2. Not HD content or extremely low bitrate encoding.
3. No matching photos for video sets when you purchase both
4. No IDs/2257 docs for these scenes.
5. ?Support? from a former porn star that doesn?t understand the basics of content encoding, lies to you and can?t do anything.

So here is the story:

We purchased 250 HD videos with matching photos from them. First order was placed on March 15th (Invoice No: 156) for 100HD videos with matching photosets. Second order was for 150HD videos with matching photosets was placed April 16th.
For the first order we received a hard drive with 100 files. Most of them were definitely not HD at all. For the ?matching photos? we were given about 250 folders with pics with non-matching titles. For a couple of weeks I was trying to get a clue how to find matching photos from AFSC support Kelly ( ICQ 583968101 ) .After all she told me that she does not know how to use FTP and she cannot upload missing photo sets and an excel spreadsheet. A few weeks after we got an excel spreadsheet that helped us to find some (yes, only some) matching photo sets. For the rest, we had to find them ourselves. As for not exactly HD quality Kelly, a former porn star btw, told us ?it is HD?. Its really hard to argue with a former porn star.

Second hard drive we got had another 100 ?hd? files, but 25 were the same as in the first order. So in fact we got 75 new files. No spreadsheet or information on how to find matching sets. On May 11th Kelly told me they shipped a new drive with 75 missing scenes & matching photos. For the next 3 weeks I was trying to get a fedex tracking code from her?. No replies, she was too busy I guess. On June 4th I talked to Joseph (same UIN) and he told me that nothing had been sent yet (surprise, surprise!). We talked about 30 mins, I explained the situation again, told him ids of video sets that we already have and that we?re missing another 75 HD videos with matching photos. He told me that new drive will be sent out in the next couple of days. On June 11th we received the 3rd hard drive with 247 MOV files. Some are about 100mb in size with nothing but BEEP for 15 seconds. Some are non-edited MOVs with 'behind thescene' voices and stuff. No matching photos. No IDs/2257 docs for these scenes. Scenes are broken into multiple files (so we have like 10 files from one scene).
Once again I contacted Kelly and told her we still haven?t received what we paid for. She told me Ryan will contact me shortly. No one did.

I have requested money back for those missing scenes (50% of the second order) a couple of times, they refuse to refund.

Nice job, Adultfilmstarcontent!

Bunch of bastards...

Doesn't KELLYBELLY sling their content deals on GFY?

Sad to hear about the bad experience friend.
:(

theyre usually quite reputable, im sure it will be sorted!

Well maybe I just was unlucky, but I can't talk to Kelly anymore, and no one else from AFSC is interested.
Anyway I'm just tired of this.

:1orglaugh:1orglaugh:1orglaugh:1orglaugh:1orglaugh

shameless advertising:

we have 300 HD boy/girl scenes with 2257 and matching pic sets - everything well sorted and no complaints for the last 7 years. :glugglug

Sorry to hear about this cluster fuck you are in. I hope you get it worked out, but from the sound of things you appear to be in a pickle.

Bump to the top :thumbsup

Well, this just goes to show that you simply can't please everyone all of the time.

For the record, you just asked me for a partial refund yesterday, not last month or last week.... but yesterday morning - less than 24 hours ago. You then said you didn't want to talk to me and that you preferred to speak to Ryan. So I passed your info to Ryan and he's processing you a partial refund. Sorry you're not happy.

7 years and no complaints???? I wouldn't call that shameless, I'd call that amazing!!! Plug away!!!

Antooonio, 30.04.2010 18:30:19:
Can I get a refund for my last order?

AFSC, 18:30:48:
No, I'm sorry we dont issue refunds. Besides they have already begun loading a 2nd drive

Really?
If I had been promised HD videos with matching sets of images to include ID's/2257 docs and did not get them , I would not be very happy either.
Of course there are 3 sides to every story, what is yours?

Oh I got one, our last order came in way too fast.

lol :P

btw - no idea who of you initiated it, but i sent Petra a mail with login etc.

MaDalton are great people.

Sorry about your problems. I bought from them during the same period, got a harddrive full of the content in a timely manner, everything was there and accounted for. For the price, unbeatable. Would not hesitate to do business with them again.

Hope everything gets sorted.

Hey RUFF, how have you been???? Glad you got everything and are happy. Where's your next order, LOL.

We try to make sure everyone is happy, unfortunately sometimes that's just impossible.

In the end, he will receive his refund, as he only requested it yesterday. It's just a shame that some people attempt to use these bulletin boards as a means of trying to bully and intimidate, like it's gonna help their cause, in the case of a company like ours it doesn't help their cause or intimidate us because of people like you.... Fortunately, we've shipped close to 600 orders and 99% of which have gone to people just like you who have NO complaints and are very happy. The 1% of people that are not happy, we deal with them swiftly. It's unfortunate that things like this happen, but they do and theirs nothing you can do.

Stay in touch, and get your next order in :-)

Same here.

Hi Leroy, thank you for that.... yes it will be worked out. Simply put, he'll get a refund. Despite his inability to work with "former pornstars/women", LOL, I won't hold that against him. We just don't process ePassporte/Wire Transfer refunds in 3 minutes, they can take a few days.

DID I MENTION I PREORDERED MY NEW IPHONE 4G TODAY??????

Only took me hundreds of attempts and 4 hours... but I got it... so the day is not a total loss. :-)

That is incorrect. I requested refund twice.
First time on April, 30 (see my previous post). You told me you will not refund.
Second time was yesterday. You confirmed that you and Ryan received my email, but still no response.


To all guys saying AFSC is doing great job, I would like to say that I really hate this situation and I would rather not post this. But its been almost 2 months already and I have contacted AFSC support millions of times... dont want to go all over this again.
Btw, have you tried to purchase HD videos with matching photos? Did you like the HD quality? I've recently saw one more post on GFY complaining about AFSC HD quality.

I have done business with them and will continue to do so once I get my sites fully together :)

I think they are very helpful and when I did have a problem it got sorted out ASAP even though she was heading out the door to go on a family outing. Not to mention, I still have their hard drive (that I did not buy) and have had no complains from them to hurry up and return it. As for matching the photos and videos, I did it myself in no time. The content is named (by number) I just looked on the website for the photos, found the matching video name and paired them up. =\ For the price we pay, and the good content, that is something I just cannot see paying for.




FYI: The hard drive will be in the mail soon ;)

Now I think you're kind of nitpicking, LOL.

You asked for a refund and instead of a refund you opted to simply take the balance of your order on a drive in lieu of any type of refund.
You got your drive, continue to be unhappy, and requested a refund yesterday and we are more than happy to process that for you. Its just not gonna happen in 3 minutes as you'd like.

As for the comment about the quality of our HD, again seems to be nitpicking.
Out of our 250 HD scenes, 200 were shot in 2005 and 2006.

The scenes from '05 and '06 were edited and authored using older technology because HD wasn't yet a standard then, so there was definitely loss during each transfer from tape to hard drive and then back to tape. However that doesn't minimize the fact that they are HD. You simply can't stretch 640x480 to 1920x1080. To compensate for the lower quality HD, you can see why we've sold these scenes in packages for as low as $5.00 per scene.

All of our HD scenes shot in 2009 and 2010 are 100% perfect HD using today's technology of camera direct to hard drive and that's reflected in the price.

As said on ICQ yesterday, and now repeated on GFY today... you're not happy, and you don't like me personally cuz I'm a woman so prefer to deal with Ryan, so we'll issue you a 50% refund as requested.

YOU KEPT OUR HARD DRIVE!!!!!! That's it, I'm making a public post on GFY about it right now damn it... I want that drive back now plus money, you fraudster!!! LOL

Love you DIG, hope your site designs are coming along well. Need anything else, let me know. We got a lot of Audrey Bitoni, Shyla Stylez, Amy Ried and other top girls that would really pop for your tour pages!!!!

I asked for a refund, you said "No, I'm sorry we dont issue refunds. Besides they have already begun loading a 2nd drive"

HD is HD. It is not 2005HD or 2006HD or new 2009 HD.
If you encode it as 640*480 with low bitrate and then back to 1920*1080, that is not HD.

You didnt tell me yesterday that you will issue a refund.
I just read it here on GFY.

Ok, just issue a refund and we will end this thing.

Will do boss.

Oh boy you're gonna hate this. Ryan is on set today, they're shooting content. SO GUESS WHAT THAT MEANS...... you gotta go on ICQ and deal with ME, the "former pornstar/woman" you hate to deal with... LOL

Go on ICQ and I'll process your refund and give you a lollipop.

LOL where is my lollipop :upsidedow

I gotcha lollipop bad boy!!!

and when you spam people make sure you use BCC lol. I am still laughing at that. Good thing i am not a content suppplier or i would spam all your customers :P

LOL but Im a bad GIRL not a bad boy haha

I knew it would be solved w/o any bloodspill.

I didnt know about the ex pornstar thing. Any chance of some boobage in the thread?

That made me seriously lol

I <3 u bish

R

sure they will fix, they are good guys

Ok, I would like to go on record as saying I DID NOT DO COMMIT THAT FAUX PAUS!!!

I would like to state for the record that IT WAS A MAN who did that one (never to be done again)

I would also like to state for the record I ordered my new iPhone today, no one seems to care.

1. We received only a part of that 50% refund. Still waiting for another part.
2. Still waiting for license for second order.

I guess AFSC are too busy to deal with their customers.

What was your second invoice number? I think we caught her in another lie.

I'm now convinced you're nothing more than a drama queen looking for attention.

Why don't you also keep us all posted at to the frequency of your bowel movements.

When I sent you the refund, I also let you know we would have to load more money to ePass account before the balance of the refund could be paid.

AWWWW, thank you Scarlett!!!

FOR THE 4TH TIME, I'D LIKE TO PROCLAIM I ORDERED MY NEW IPHONE, NO ONE SEEMS TO CARE

HAPPY SATURDAY EVERYONE

He Ruff.... your "aggressive network" is looking better and better every day!!! Keep it up!! And hit me up anytime if you need anything.

problem solved. thread closed.

yah i bought from you guys couple times my experience was
that it's kind of bush league :( sorry .... that is my honest thoughts ...

Here is another friendly message I received today from Kelly The Former Pornstar:

AFSC, 19.06.2010 21:35:58:
you truly are a drama queen, grow up

Here is a message I received from you on April 16th

Looks like you had enogh money to refund....
Anyway I just want people to know how you do your "business"...

Off topic, but Kelly weren't you kelly-e for a time, long time ago?

Yup, totally agree

There are so many parallels between you and my 3 year old daughter, it's shocking.

Lets be clear here drama queen, there are so many holes in your posts that you just leave out.... 1) I sent you a request for your wire details so we could refund you same day via wire, you declined and said you wanted an epass. So lets make that very clear. 2) our epass funds are primarily reserved for paying affiliates, so how we disperse those funds is none of your business. 3) We have issued you 50% of your refund simply based on your whining.. have you returned the hard drive? No, you haven't. Typically refunds are not issued until such time that you "return" the merchandise you "claim" not to want. In this case, you haven't returned anything, you just sent us and all of GFY messages saying you don't want it and you want a refund - but no return of the merchandise. How do we know you haven't copied it to your hard drive and are using it? How do we know? We don't. But we have still reimbursed you. And as I said 3 days ago (which you didn't mention in your drama queen post this morning on GFY) we will load more funds to epass to complete your refund.

Now... I have to go change a diaper. Again, the parallels are amazing.

so he got a refund now, finally?

Ya, that was me. Before I became a contract girl for Metro I had a website called Kelly-e.com. My ex-husband stills runs it. I haven't seen a dime from it since 2002. I re-did my website, I now have clubkellyerikson.com. I finally get to see money from a site, YAY FOR ME!