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-   Fucking Around & Business Discussion (https://gfy.com/forumdisplay.php?f=26)
-   -   FYI: Moniker support apparently doesn't work on weekends (https://gfy.com/showthread.php?t=864613)

ScottXXX 10-28-2008 07:09 AM
Yes moniker rules.... at not being found when you need them.

Dear Moniker.. pls answer the question.. why do you have to go to a porn site to get a hold of the "real" customer support?

As far as the domains going down.. ask Shoemoney why he doesn't use Moniker sometime when you bump into him offline. Its an interesting story.

Barefootsies 10-28-2008 07:12 AM
Quote:
Originally Posted by ScottXXX (Post 14962456)
As far as the domains going down.. ask Shoemoney why he doesn't use Moniker sometime when you bump into him offline. Its an interesting story.

Bro Media - BANNED FOR LIFE 10-28-2008 09:28 AM
Quote:
Originally Posted by HighEnergy (Post 14961418)
This is funny. If you're a 'nickel-dime' client then you can expect 'nickel-dime' support. Move your 3 domains, really, move your 3 domains, you just clutter up a great system.
You shouldn't have to spend hundreds of dollars to get the support you deserve. A company showing that means its going in the shitter and sinking fast.

Snake Doctor 10-28-2008 10:52 AM
Quote:
Originally Posted by HighEnergy (Post 14961418)
This is funny. If you're a 'nickel-dime' client then you can expect 'nickel-dime' support. Move your 3 domains, really, move your 3 domains, you just clutter up a great system.
STFU noob. You may think you're helping them, hell you may even work for them (if you do, I'm definitely leaving), but all you're doing is making them and you look like an asshole.


I've never before been in an industry where when the customer has a complaint, the mob attacks the customer.

buyandsell 10-28-2008 12:43 PM
Quote:
Originally Posted by CIVMatt (Post 14962239)
moniker rules
you have failed

Kudles 10-28-2008 01:01 PM
Thats annoying

ScottXXX 10-29-2008 06:58 AM
Quote:
Originally Posted by Snake Doctor (Post 14963387)
STFU noob. You may think you're helping them, hell you may even work for them (if you do, I'm definitely leaving), but all you're doing is making them and you look like an asshole.


I've never before been in an industry where when the customer has a complaint, the mob attacks the customer.
Internet businesses are weird like that. I wonder when the Moniker reps going to come back and tell us what they actually are doing to resolve these problems.

seems like their pulling a Keiser Soze at the moment

jrzeygirl 10-29-2008 07:19 AM
Quote:
Originally Posted by ScottXXX (Post 14968395)
Internet businesses are weird like that. I wonder when the Moniker reps going to come back and tell us what they actually are doing to resolve these problems.

seems like their pulling a Keiser Soze at the moment
Sorry for the delay in posting ScottXXX - I was on the road.

You're right - SnakeDoctor wasn't to blame nor should he have gotten attacked. Once again I do apologize for the delay in getting his issues resolved. Going forward should he/anyone have any issues that need immediate attention please don't hesitate to contact me directly.

ScottXXX 10-29-2008 07:25 AM
Quote:
Originally Posted by jrzeygirl (Post 14968490)
Sorry for the delay in posting ScottXXX - I was on the road.

You're right - SnakeDoctor wasn't to blame nor should he have gotten attacked. Once again I do apologize for the delay in getting his issues resolved. Going forward should he/anyone have any issues that need immediate attention please don't hesitate to contact me directly.
Thanks for the reply... so should we look on the customer support page for the real contact info or do your customers need to go to a porn forum for that?

DaddyHalbucks 10-29-2008 07:25 AM
I have had only good experiences with Moniker. I trust them.

Machete_ 10-29-2008 07:26 AM
Quote:
Originally Posted by jrzeygirl (Post 14968490)
Sorry for the delay in posting ScottXXX - I was on the road.

You're right - SnakeDoctor wasn't to blame nor should he have gotten attacked. Once again I do apologize for the delay in getting his issues resolved. Going forward should he/anyone have any issues that need immediate attention please don't hesitate to contact me directly.
So if there are real problem the customers have to contact you directly an not use the support? that really sounds like a great business infrastructure

jrzeygirl 10-29-2008 07:37 AM
Quote:
Originally Posted by ebus_dk (Post 14968510)
So if there are real problem the customers have to contact you directly an not use the support? that really sounds like a great business infrastructure
No ebus_dk, that is not what I am saying at all. Look, I?ve been going back/forth for 2 days now (trying my best) to apologize for the delay in getting Snake Doctor?s issue resolved and to reassure you all that Moniker?s support is getting better!

What I meant was that if anyone had issues that needed immediate attention I was available to assist/push them to the top.

jrzeygirl 10-29-2008 07:42 AM
Quote:
Originally Posted by ScottXXX (Post 14968506)
Thanks for the reply... so should we look on the customer support page for the real contact info or do your customers need to go to a porn forum for that?
If you are a Moniker client in need of support, please open a help ticket within your Moniker account under ?Moniker Support Center? OR you can contact Client Services directly at 800-688-6311 / 954-861-3500.

Again, feel free to contact me directly if need be. :winkwink:


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