Weird ISP/Server Problem (Take 3)...
 

Hey guys. Got a major problem, no one can tell me wtf is going on, hoping someone here can help me, or at least tell me what's wrong.

I have two blog sites, www.myteenieblog.com and www.teeniesexkittens.com, which are both hosted through the same hosting company. For the last 30 hours I have not been able to access either site, or check my e-mail through Outlook, it says that the domains do not exsist. Now, here's where it gets really weird. As far as I know, anyone that is on the same ISP as me cannot access the sites...but people on other ISP's can. Check it for yourselves and let me know if it works for you. My business partner and I are on the same ISP (Adelphia) and we can't access the site, but our friend who lives 10 miles away can access the site from RoadRunner.

Now, I've called the ISP...they say there is nothing wrong on their end. So I called the server...and they said nothing was wrong on their end either. Something has to be wrong somewhere...so does anyone know what could be causing this? Thanks in advance for any help.

Do a traceroute from your desktop to your server. Post the results here.

start/run
cmd.exe
ipconfig /flushdns

tracert "domain"



it works here

works here at the hotel in vegas.

working fine for me

sounds like a dns issue somewhere between your host and you....i would say give it time, but it appears that you already done that

have you tried to do a tracert to see where the problem might be coming in?

also, do a tracert from the specific server IP and see what that says

C:\>ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\>tracert www.myteenieblog.com
Unable to resolve target system name www.myteenieblog.com.

C:\>

Bump. Any clue on what's causing this guys?

dude, a few people have already tried to help

do what people are saying in this thread, and post the results

try
start/run
cmd.exe
nslookup
www.myteenieblog.com

I did. Look two posts above your post. There's the results from the traceroute.

did you try a tracert on the ip?

*** XXXXX.XXXXXX.adelphia.net can't find www.myteenieblog.com: Server failed

No clue on how to do that.

is your server on verio bandwidth?

try a new nameserver
if your on a cable modem and your info is dynamic try
ipconfig /release
ipconfig /renew

Ok, did that. Still the same results.

I don't know what you mean.

Your hosted at the planet trace the ip 70.84.133.222 Thats the ip that domain is hosted on.

Try this.

FOR WINDOWS XP, 2000, and 2003 ONLY


For other options and for information for those that don't know how to change dns servers.. Here's some info on how..(excerpts from dslreports)
Q: How do I change what DNS server my computer uses? (#8164)

A: Note: Instructions below are for Windows 2000, XP and 2003 users only. For a complete set of instructions for multiple operating systems, including screenshots, please visit the ORSC website. Additionally, if you are behind a router, you may have to change DNS settings using the router configuration utility. Please consult your user manual.

To change DNS servers:

o Right click on the My Network Places icon on the desktop and select Properties. (If the icon is not available, go to Start menu | My Computer | My Network Places | View Network Connections.)

o Locate the network connection that is associated with your Internet connection. This may be labeled something like "Local Area Connection." If you have more than one connection to choose from, be sure you determine the right one before proceeding.

o Right click on the appropriate connection and select Properties.

o In the list that appears under the General tab, double click on Internet Protocol (TCP/IP).

o In the window that appears, you want to select the option to Use the following DNS server addresses...

At this point you will want to enter at least one of your personal preferred DNS servers. There are a number of public servers suggested by members of the Comcast forum; simply do a search for 'DNS' and you should get adequate results. You can also check out this list compiled by jdmatl See Profile.

o Press Ok out of all windows until you are back to the Network Connections window. You can now open your web browser and browse to a website to see if it connects faster.

and here's some servers
Verizon (Level3) Nameservers
4.2.2.1
4.2.2.2
4.2.2.3
4.2.2.4
4.2.2.5
4.2.2.6

SpeakEasy Nameservers
66.93.87.2
216.231.41.2
216.254.95.2
64.81.45.2
64.81.111.2
64.81.127.2
64.81.79.2
64.81.159.2
66.92.64.2
66.92.224.2
66.92.159.2
64.81.79.2
64.81.159.2
64.81.127.2
64.81.45.2
216.27.175.2
66.92.159.2
66.93.87.2

ORSC Public Access DNS Nameservers
199.166.24.253
199.166.27.253
199.166.28.10
199.166.29.3
199.166.31.3
195.117.6.25
204.57.55.100

Sprintlink General DNS
204.117.214.10
199.2.252.10
204.97.212.10

Cisco
128.107.241.185
192.135.250.69



TNTaangela Re: Here's a List of DNS Servers & How-To Instructions Apr 12, 2005 11:04 PM

Posts: 2,822 From: Nashville, TN
Registered: 10/1/03
Reply Report Abuse

For Mac OS X 10.3

1. Open Network in the Preferences
2. Select your Comcast Cable Modem connection and click the Configure... button
3. In the DNS Servers field (usually blank), put in...
4.2.2.1
4.2.2.2
4.2.2.3
4.2.2.4
4.2.2.5
4.2.2.6
66.93.87.2
216.231.41.2
216.254.95.2
64.81.45.2
64.81.111.2
64.81.127.2
64.81.79.2
64.81.159.2
66.92.64.2
66.92.224.2
66.92.159.2
64.81.79.2
64.81.159.2
64.81.127.2
64.81.45.2
216.27.175.2
66.92.159.2
66.93.87.2
28.107.241.185
192.135.250.69
199.166.24.253
199.166.27.253
199.166.28.10
199.166.29.3
199.166.31.3
195.117.6.25
204.57.55.100

Do you have a local hosts file? Can you traceroute to the IP? Here, try this: go into your tcp settings and use 4.2.2.2 as your DNS server and see if you can resolve the name.

the problem is you/your ISP, not anyone else

If he does what I posted above it bypasses his isp's dns servers.

Yeah, I kind of assumed that, but I have been on the phone with Adelphia tech support all night, and they swear that nothing is wrong on their end. They tried to bring the domains up there too, and couldn't, but they say it's not their fault.

And my question is...why is it only not letting these two domains through? I can go to any of the other sites I run, that are hosted on a different server, but I can't get to these two that are hosted on this server.

And is it ok to do that? Will it get me in trouble with my ISP or anything?

yes, it is fine

I have comcast and have been using 4.2.2.1 and 4.2.2.2 for years

there is nothing illegal or wrong about choosing to use another nameserver than the ones your isp has set up

Ya Comcast had issues with this same thing about 7 months ago.

had issues with their dns servers, or people using other dns servers? cause I have been using other ones for years....ever since theirs kept fucking up constantly

With their dns servers. Hence having to bypass them to get a solid connection. I think its been fine since then though.

Have you tried accessing the IP the website is hosted on direct? 70.84.133.222 - if you get a Ciberstream welcome screen, then the problem is likely DNS ... try using different DNSes as others have suggested - another option is to manually add an entry to your host.txt file in Windows - do a google for instructions.

However, if you get nothing when trying to access via IP address, then the problem is likely routing ... a more difficult problem to work around.

Let us know ... what would also be helpful is to a traceroute using the IP address - if it's a routing problem, there's likely to be a clue in the traceroute data.

Ron

I'm able to access it no problem. Your isp must have blocked ip ranges for some reason.

No its almost surely a dns problem as has been mentioned. It happens.

Yeah, I can get to it by using the IP, so it evidently is a DNS problem. But why would the Adelphia tech support tell me that it isn't a problem on their end? And why would it single out just my two domains? I mean, I can go to every other site on the net...except my own. If Adelphia doesn't fix this...and no one on Adelphia can view my site...aren't I going to lose a pretty good chunk on surfers?

I totally agree, now how can I convince Adelphia of that? What do I need to tell them to make them understand that I know the problem is with them, and that they need to fix it...now?

I hate to keep repeating myself on this shit, but I've been running sites for nearly a decade, and I never had any problems like this.

load nslookup. it'll give you your default ns name
call adelphia and ask them to check nsblahblah.aldephia.net or give them the ip of the ns and the domains in question that dont resolve

Done that. They said that it was not their problem, and that I need to contact my host. I told them that it wasn't the host, because it was loading for people on other ISP's. They told me I was mistaken. lol. Ooook, I'm the idiot in all of this.

Just follow the tut I put up and change your dns server ip. You dont need to get their permission to do it.