Don't ever use Epassporte to buy anything online.
 

What a fucking nightmare. 1st and last time I'll ever make this mistake.

Why is that ?

I've paid for a few things online using epassporte and didn't have a problem. Details?

I'll wait for the details here myself.

Or - Send me your eP username and I can look into it.

Rand @ ePassporte (dot) come.

What kind of problems did you have?

I've had a few problems. It happens about 20% of the time. :(

Please do tell, I just got setup a few months ago and have been loving it so far...

I was gonna withdraw to my bank account but I wanted to buy something from a pretty big online store so I just decided to try the virtual Visa instead.
Anyway the card got autorized, then declined. Had to make tons of phone calls, the merchant dropped the authorization but epass still wont unless I get the merchant to fax them., which they did, but epass says they didnt. Going in circles now. Just a big waste of time and I still dont have access to my money.

I have never had a problem using online either.

I've never had any problems ordering stuff online using epassporte.

Never had any problems purchasing online with ePass

Yeah, with epass and paypal, an authorization is the same thing as a purchase, they withdraw the funds for 7 days.. meaning, if you have $100 and authorize for $90.... you won't be able to purchase anything over $10 for at least a week.

It's retarded.

Ah, I have had problems trying to use the Virtual Visa as well. Out of two times trying to use the Virtual Visa once I had the same problem.

And now epasse says the authourzation will hold for 30 DAYS. Unless I get the merchant to fax them. Which I did, and you know how the story goes, "we sent it, no they didnt , yes we did, blach blah blah"

I still use my epassporte notebook from Internext.

If you transfer to your bank account, does your bank charge their usual wire fee? Are there any fees for doing that?

Yup. I've had that same problem a couple times. :(

Ouch, 30 days is insane. It's so retarded, it's money in the system.... numbers on a computer. Why it needs to be held anywhere is stupid, much less that it has to be for 30 days.

There is no justifiable reason for it.

I dont know. It's very annoying. If someone would care to explain I would love to hear it.

Contact Rand
 

That guy gets shit done !

Had the same thing happen to me when I attempted a purchase at Amazon. They authed it, then charged it seperately and the money was already in limbo for 30 days on the auth. Most retarded thing I've ever heard of. 30 days? My real credit cards the auths drop off after 7 days max.... I can live with 7 days, but on a pre-paid credit card? Come on.

They have to protect themselves. That's the price we pay for having access to money from anywhere in the world :thumbsup

The 7 day thing got me in Vegas in 04, with Paypal. Remember that?

I was there for 5 days. I get to the hotel and they use the card to authorize the room. No problem.

5 days later, I go to check out and hand them the card.... no go. It's denied. Why is it denied? Because I still have 2 more days to go on the authorization releasing those funds again.

STUPID.

This is not an ePassporte issue. Every Visa and MasterCard allows pre-auth's (which are actually authorizations that are not settled). This happens to you all the time on every card you have. Otherwise, you wouldn't be able to use a card to rent a car, dine in a restaurant, or get a hotel room.

The difference is with a "credit card" the auth amount doesn't usually put you over your credit limit so you don't notice it. That's why a lot of rental places won't let you use a "debit card" to secure a rental item (such as the place where I rent my cameras). With a pre-paid card your actual funds get tied up until the auth can be released.

ePassporte didn't invent this procedure. There is nothing eP can do to fix it. Had the merchant approved your purchase this wouldn't be an issue. ePassporte will do whatever we can to free up your funds, but they do need the merchant who secured them to inform them in writing that they do not intend to settle the transaction.

Resend your FAX to me and I'll take care of it. 310-827-5519 -- ATTN RAND / EPASSPORTE

edit: nothing here

Thanks rand. I will have them Fax it to you. I appreciate it.

well.. i haven't used epass for sending money to someone else or use it for buying something but i have heard lots of negative feedbacks.. but epass is the most convenient way for us to receive payments.. and we use all our payment ystem accounts or whatever you call them for only receiving money..so what is important for us is the withdrawing feature... it really sucks that we do not have paypal..

I haven't been happy with Epassporte.com. Rules changed. I can no longer access any medium size portion of my own money. I can only transfer $300 a day to my bank account. I have asked for it to be expanded but I was declined without comment. Frankly, I am about to stop using it if I can't transfer large amounts from epassporte to my checking account. The people at Epassporte call center are nice but absolutely powerless to do anything for you. They are being paid to enter support tickets and have no access to information (other than the last 60 days). My new card doesn't work half the time at swipeable retail locations.

I am also having some nightmare problems.

There is a problem with recurring billing.. On SEVERAL companies , they wont accept my new virtual visa expiry date.. They had no problem signing me up , and no problem rebilling me over the last months.. evrything went fine, but now my virtual visa expired last month , and when i go to update my credit card details with the new expiry date , they say "this card cannot be accepted "

It always sucks when you lose money because someone cant bill you.. especially when you have the money to pay.


Also i should add , that when your electron card expires ( actually the month BEFORE your electron card expires ) IT STOPS WORKING... BEFORE THE NEW CARD HAS ARRIVED AND BEFORE IT HAS EXPIRED.. you can login to epassporte and change the pin on the old card to get it back working again but what a freaking pain in the ASS..

When i have thousands of dollars in my account and my card doesn't expire till the end of the month IT PISSES ME THE FUCK OFF when i go out to eat with the family and find out i cant get access to MY FUCKING MONEY..

anyways , someone should check out a few of those things and see if they can streamline it a bit better * end rant

the only place on the entire internet that my Wells Fargo Visa has EVER been declined... is epassporte...and that was when I was trying to LOAD my account... so I just shut down my account and bad mouth them every chance I get.

NEVER EVER EVER been declined anywhere but epassporte.

~Ray

$300 a day is $109,500.00 per year. If you need to be able to transfer more there are ways to do that depending on the type of account that you have. Contact me directly with what you would like to do and I'll let you know what your options are.


Give me some examples and provide me with your eP username and I'll look into it.
ePassporte is a signature based electronic use only card. You should not be having this problem at a retail location.

Rand @ ePassporte (dot) com

simmilar shit happend to me...

MY Credit Card got charged but e-pass said it never went through I lost 10 days with no money on the Credit Card or money in e-pass account... i was pissed but that got resolved. I just had to make like 10 phonecalls lots a shitload of time and time=money

You neglect to mention the rest of the world is 4-10 business days for an auth to drop off and you folks are 30... Come on, it's the saddest excuse for a policy I've ever heard of. ePassporte could be great, but you guys seem to strive to be third rate. :2 cents:

I really don't think that'll help console him at all unless of course the $300 got added to the next days allowance if not used.

$109,500 per year won't help him transfer $500 today. :2 cents:

ePassporte has employees who've loaded thier eP account from a Wells Fargo account.

This must have been a freak occurence. A look at your account would probably tell me what happened. Wells Fargo temporary glitch? ePassporte temporary glitch? Bad info entered? Internet hick-up? -- Rare but possible reasons beyond your our control could have affected this.

Same here, the problem was the transaction was declined about a week later - at least if the decline was immediate I could use something else. Thankfully it was a vital, time-sensitive purchase!

Oh come on... I think he means he'd like to be able to transfer $2k when he needs it, as opposed to doing $300 a day for the next week.

i had 3 machines decline the card on the weekend..and thenit gave me error mesages...i figure f i leave it alone for a few days it will work itself out

or i can call up my good friend Rand...Epassporte is working out great for me overall

never had a problem

30 days = a billing cycle which is how long a merchant has to settle an authorization. That's why the paramter is 30 days. But ePassporte can release the funds on the very same day with documentation from the merchant who secured the authorization. The merchant must simply state that they do not intend to complete the sale. Done.

Yes true,, I wouldnt be bitching if it was a 7 day hold. Rand I told them to fax you personally.Thanks

The point is not lost on me. That was simply to put things in perspective. Most people don't have that kind of money going through ePassporte.

But as I continued, there are ways to get parameters changed depending on the type of account that you have. I'm offering solutions here.

All systems have problems with some people, & not a single problem with others.

Discussing the pro's & con's could go on for days.

If you don't like it don't use it.

I for one fucking love it & i'm about to get my ATM card.

That doesn't seem like a very good reason from the point of view of a company who wants to make money

SMB - I'd like to look at that myself. Did you enter (or re-enter) your CVV2 number? The CVV2 changes with the expiry date. Can you send me an example and your username?

This did happen in a few cases on first renewals but the problem has since been fixed.

We're always open to constructive input that makes the product better for everyone. ePassporte has implemented several ideas that came directly from this and other boards (and even better, from an email).

Hi Rand,

You can rationalize it all you want but if I need to transfer $1000 from epassporte to my checking account I shouldn't have to do it over a 4-8 day period in 4 separate transactions.

You know that is true. No need to spin it.

But it makes sense from a risk management point of view.

There are several differnet types of accounts, including those issued by sponsors to anonymous parties. That type of account does not enjoy the same parameters as someone who is identified with ePassporte.

There are several types of accounts. There are also ways to upgrade your account. Even more, there are accounts that have very little restrictions what-so-ever. My point is that if you are a high-volume business, there are accounts custom made to suit your needs. A freebie affilaite account isn't the right kind of account for someone who needs to move large sums of money unless they do what is required to increase their parameters.

why anyone fucks with epass and their 3rd world service is beyond me

I have a credit card and a checking account attached to my epassporte and a year of using it. What more do you need? A letter from my mother? I was declined expansion without comment.

Ok fair enough.. so tell me, what kind of an account would someone have to have to be able to transfer large sums in 3-5 business days?

and btw, I admire you for sticking to this thread