Ibill/GKard charges/costs customer extra $10?
 

Got a letter from a customer complaining Ibill rebills began costing him extra $10 since GKard (see letter below).
Does anyone have similar observations?

Sent: Thursday, May 19, 2005 11:18 AM
Subject: GKARD/GKBILL CASH ADVANCE (member #373)


> Just writing to explain reason for requesting cacelation of my membership.
>
> Seems your new billing company codes it's charges as "CASH ADVANCE" and not just as regular charge. Or perhaps it is my bank that feels necessary to interpret any charge from GKBILL in that manor (they add $10 fee for each charge from GKBILL). Anyway after being member for more years than I can remember I am canceling due to this fact.
>
> You might want to consider alternate company for billing.
> At that point I might consider renewing.
>
> Sincerely,

Well, that's just lovely.

We have been having cancellation problems with GKard. Customers emailing and saying that they cancelled through https://www.ibillcs.com/ and even received email confirmation of their cancellation, but they continue to be charged. :disgust

When I log into CMI, there they are with an active membership and no sign of a cancellation. This isn't an isolated member or two trying to get refunds, and it's ONLY happening with Visa/GKard members.

I tried and tried to contact Ibill about this, to find out how GKard members can truly cancel their membership, but never received a response. Big surprise. I figured since I wasn't asking for money maybe they would actually answer, but nope. I finally gave up and removed the ibillcs.com link from the cancellation area and changed it to my email address, so I'll have to cancel them my own damn self from now on.

I would give this guy a free membership and yank my Ibill links.

Exactly!

Damn that sucks

ibill has to sneak in more money to stay alive is all.

At the expense of the reputation of the sites they've already screwed over once by not paying. :mad:

FUCK Ibill they owe me over 4k loosy bitches!