Ibill/GKard charges/costs customer extra $10?

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  • precise
    Registered User
    • May 2005
    • 95
    #1

    Ibill/GKard charges/costs customer extra $10?

    Got a letter from a customer complaining Ibill rebills began costing him extra $10 since GKard (see letter below).
    Does anyone have similar observations?

    Sent: Thursday, May 19, 2005 11:18 AM
    Subject: GKARD/GKBILL CASH ADVANCE (member #373)


    > Just writing to explain reason for requesting cacelation of my membership.
    >
    > Seems your new billing company codes it's charges as "CASH ADVANCE" and not just as regular charge. Or perhaps it is my bank that feels necessary to interpret any charge from GKBILL in that manor (they add $10 fee for each charge from GKBILL). Anyway after being member for more years than I can remember I am canceling due to this fact.
    >
    > You might want to consider alternate company for billing.
    > At that point I might consider renewing.
    >
    > Sincerely,


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    Tags: None
    • oldnewbie
      Confirmed User
      • Jul 2003
      • 394
      #2
      Well, that's just lovely.

      We have been having cancellation problems with GKard. Customers emailing and saying that they cancelled through https://www.ibillcs.com/ and even received email confirmation of their cancellation, but they continue to be charged.

      When I log into CMI, there they are with an active membership and no sign of a cancellation. This isn't an isolated member or two trying to get refunds, and it's ONLY happening with Visa/GKard members.

      I tried and tried to contact Ibill about this, to find out how GKard members can truly cancel their membership, but never received a response. Big surprise. I figured since I wasn't asking for money maybe they would actually answer, but nope. I finally gave up and removed the ibillcs.com link from the cancellation area and changed it to my email address, so I'll have to cancel them my own damn self from now on.

        Comment

        • chadglni
          Confirmed User
          • Dec 2002
          • 6924
          #3
          Originally posted by precise
          Got a letter from a customer complaining Ibill rebills began costing him extra $10 since GKard (see letter below).
          Does anyone have similar observations?

          Sent: Thursday, May 19, 2005 11:18 AM
          Subject: GKARD/GKBILL CASH ADVANCE (member #373)


          > Just writing to explain reason for requesting cacelation of my membership.
          >
          > Seems your new billing company codes it's charges as "CASH ADVANCE" and not just as regular charge. Or perhaps it is my bank that feels necessary to interpret any charge from GKBILL in that manor (they add $10 fee for each charge from GKBILL). Anyway after being member for more years than I can remember I am canceling due to this fact.
          >
          > You might want to consider alternate company for billing.
          > At that point I might consider renewing.
          >
          > Sincerely,
          I would give this guy a free membership and yank my Ibill links.


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            Comment

            • webspider
              Confirmed User
              • Mar 2001
              • 340
              #4
              Originally posted by chadglni
              I would give this guy a free membership and yank my Ibill links.
              Exactly!
              Weird Stuff

                Comment

                • FilthyRob
                  Confirmed User
                  • Feb 2004
                  • 6741
                  #5
                  Damn that sucks
                  AKA - Clubsexy

                    Comment

                    • keyboard warrior
                      Confirmed User
                      • Jul 2004
                      • 1435
                      #6
                      ibill has to sneak in more money to stay alive is all.
                      - nothing here -

                        Comment

                        • oldnewbie
                          Confirmed User
                          • Jul 2003
                          • 394
                          #7
                          Originally posted by keyboard warrior
                          ibill has to sneak in more money to stay alive is all.
                          At the expense of the reputation of the sites they've already screwed over once by not paying.

                            Comment

                            • xXxtreme2005
                              Confirmed User
                              • Feb 2005
                              • 717
                              #8
                              FUCK Ibill they owe me over 4k loosy bitches!


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