Tracking Info and Paypal
 

Warning: If you sell an item using paypal and send it out and the person receiving the item puts in a complaint, you may not see that item or your money.

Paypal claims that you just need to provide the tracking number but it's not always the case.

Care to give more details?

I sold an item in January of 2004. Sent the item with tracking. The person receiving it claimed they never received it. Tracking info showed that they received it.

They put a complaint to Paypal. I provided tracking details. Their CC company charged it back somehow.

Paypal claims that they can't do much when a chargeback is involved. They told me they would fight my case because I provided the tracking info and said it would take up to 3 months.

9 months later, Paypal won't answer me plus they locked my account.

This is funny:

We regret to inform you that this account has been locked. Please contact our Account Review Department at [email protected].

Message 3018

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email sent

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AutoResponse - Email Returned SAXK (KMM60354650V3870L0KM)

:ak47: :ak47:

Lol... I got a call from a collection agency this morning for a similar situation ....

Merchandise arrived broken. Client didn't take the insurrance. I did tough with UPS... After a week, I got a chargeback and Paypal said I had to pay.

I said to them : :321GFY

It's sad because Paypal claims all you need is a tracking number.

By the way, Paypal locked my account because the balance was in the red due to the chargeback.

Paypal mentioned that I now have to send them a money order or they'll send teh case to a collection agency.

It's funny that they ignore me when I have questions yet when they want money, they're right up on things.

More funny stuff.

Paypal tells me to send them a money order to take my balance out of the red.

The funny part. Doing this may not unlock my account. :1orglaugh :ak47:

I'm not a lawyer but I pretend to be one in bars. Two things you can consider.

-Send a collection agency after your customer (the person who charged back). Ultimately, you could even take legal action against him.

-Sue Paypal (not like you would be the first one).

Paypal is right to say that not much can be done if your customer's credit card company just charged back. But Paypal does mention that you only need a tracking number which means they should bite the bullet on it.

I don't know how much the transaction was for but it's something to keep in mind.

It wasn't much but it's the fact that I followed the steps involved (tracking info) and I got screwed out of the item and the cash.

Also, what sucks now is that since it's been 9 months, the USPS.com tracking info doesn't show up. I wonder if they still have it in their (usps.com) system? :(

I don't know about how long USPS keep their records but it won't hurt to ask.

I hope you'll recover your money mate :)

Thanks. The sad part is I can't get straight answers from anyone.

Bump.

sickkittens, I took the liberty of calling USPS today and ask some details about their record keeping policies.

Here's the scoop according to the USPS rep that took my call.

Tracking numbers are kept on the site for a period of 6 months. After the 6 months, the records are taken off the site but are still available.

I was told that all that is required is to show up in your nearest post office with all the pertinent details and that they will provide them to you.

FYI, the USPS number I called: 1-800-275-8777

I hope that this info will help you get some ammo to build a case against these fuckers. :)

Bump ... lol

I has a second call on my answering machine from the collection agency...

They ask me to call them back ...

They can go :321GFY . If they think they have a case, let them go to court ( its about 2000.00 US ) . Then I would change the venue to small claims court, in Quebec, with no lawyers....

They posted that tracking policy, the insurred/ not insurred function... so they pay...