Do you think epassporte will ever get their shit together? I don't.
 

Fucking promoting theirselves all over the web as something special.

# 1, their support sucks. The only thing they ever say is "we'll have the techs look into it and e-mail you".

I'd like to see my bank tell me they'll try to 'look into' something in 24 fucking hours

Not one time since day one have they EVER mailed to say they FIXED something.

Fuck, at least TEN times in the last year either my PIN is fucking erased for some unknown reason or I get "insufficient funds" when I can goddamned well see the fucking money sitting there.

I'm aware of the time difference in Curacao...

So, I go to the bank Tuesday morning and pull $500.00

I wait until 4:00 PM and pull $500.00 more.

I go to the bank Wednesday and "insufficient funds". Fuck it, I don't have time.

I go to the bank Thursday and "insufficient funds" so this time I CALL the fuckers.

Oh yea, they say they can see no reason I can't get any money. it's been 48 hours since a withdrawal, and my limit says 38 fucking dollars..

What do they tell me?

"Well have the techs 'look into it' and find out why it's not resetting correctly within 24 hours".

I don't want 24 hours, I want right fucking now. It's my goddamned money and I want it.

Still hasn't been "looked in to".

Bullshit. I hate even offering them as a payment option, I never know when I go to the bank if I'll get MY godamned money or not.

AST

There shit, try moneybookers

I still have yet to use them, right from the get-go when I first tried to sign up I had several problems, and got a lot of contradictory answers. My intuition told me not to trust them at that point in time.

"Do you think epassporte will ever get their shit together? I don't." - They haven't to date, so not very likely. Would be nice if they did.

dont have an account never will.

epassport is shit.

No shit :)

I swear to Gods I'm going to be on the phone to California at 0800 in the morning and someone is going to get a goddamned ear full..

I tried to call today, but the person I was going to rip in to was in a meeting.

And no, I don't need Kimmy's fluff and fodder damage control. I can go over your head with a phone call.

I do. Just getting more people to use it.

AST

I've never had problems with them.
Signed up with out problems, once had my account suspended because of a dodgy sponsor, only took one phonecall and it was fixed in a matter of minutes. No problems since then :)

They sound like they are doing a good job with the SMS fuding, and let webmasters wire to their bank account.
So I think they will get better. Would be good if they got a couple more real competitors, then I'm sure no one would have any problems with them, right now it is probably that they are not worried about losing customers, if they were we wouldn't hear these stories :glugglug

they suck I have had the same problems as you, I pulled all money and said fuck this.

Problem is that I have a few larger clients and this is just about their only option outside of an international wire. Sponsors pay them, they pay me and they don't have to move physical money.

Also the push fee is miniscule next to an international wire fee.

I always get my money.. eventually.. But maybe I'm wrong to want it when I want it and without half a dozen phone calls that go nowhere. :2 cents:

AST

Luckily the money we take via them is small, it's my "Bonus Money"

If they did get their act together they could be a power in the industry, but I doubt if they ever will.

Not had many problems with them, except when signing up. But when I tried to discuss it with them last year in Miami, their attitude to my problems was not re-assuring. They think they have a wonderful system.

I know Paul. Like when they want to know 'what I did' to make my PIN disappear and I'm sitting at a bank on a cell and nowhere near a computer, LOL.

AST

How do you know if you don't even have an account? Just because there are some glitches from time to time? Bet you are perfect.

I never had any problems with epassporte.

I didn't have any problems with epassporte yet. Been using it for 6 months. :thumbsup

Yeah we haven't had great luck with them either.

If it wasn't for some clients in Europe and such we would'nt even bother. I have thousands sitting in my account right now and have little way of getting it out unless I go to the bank every day and withdraw 200. At that rate I will have my money in a few months. LMAO!!

DH

yeah right, try me instead

We've been thinking about adding Epassporte as another payment method for our content business, but after reading this thread..

maybe not

You can withdray $500 per day having a personal account like I do and ask them to raise your limit anytime... unfortunately they are not min readers...

You can withdray $500 per day having a personal account like I do and ask them to raise your limit anytime... unfortunately they are not mind readers...

I hope you get what's due to you real soon. :)

Seems like the glitches turn up a bit more than just from time to time from what people have been saying.

Epassporte is fucking great.

Been using them since they started without a single problem.

I love them and am 100% satsified.

Thank you.

:thumbsup

You must be one of the unlucky ones!

You are not alone AST. Same prob we had this just this afternoon. last withdraw 2 days ago, we pulled out $300 and we have more $$ left on our account, then this afternoon "insuficient funds" shit, when you can see the money if you try the balance inquiry.

And another prob is, we can't pull higher than $300, if we exceed, it's the miracle words again "insuficient shit" so we do it $300 per transaction. I dunno if that was the atm's/bank rules.....

Then just 15mins ago before posting on this thread, i logged in to our account, and guess what... it's $0.00 on our available balance! (top left) but on the box where you can view transactions made, it is not $0.00. ( I took a print screen of this and will mail it to them )

tried refershing the page.. logged out and logged in, then BOOM! $0.00 and all our transaction has been erased! KINDA FREAKED ME OUT!. starting to panic, LOL* but tried logging in and logging out again and again, then mins after $0.00 is now fixed and all the transaction's back.

Getting pissed off really, but we have no choice. our country isn't included on paypal. :(

I wonder what the hell are they tryin to do... fixing their database? scared to store money now there.... hafto withdraw it each and every time....

*sorry wrote a book here*:)

maybe I should be glad that I am trying to get an account since a month or so now and it didn't work yet?

And have you tried to login again?

I've never had any problem with them, and I get paid from almost all my sponsors now through them.

Any company that has this many complaints about them is a risk to deal with.

I'd steer clear till the complaint numbers drop.

yes, it's okay now :thumbsup

Was just wondering the other day how safe my $ were in there, will be withdrawing asap, thanks!

:thumbsup

same here

I haven't had any problems at all... got my support answered quite quickly and I've been using them for a bit over an year now.

I did however get my paypal closed down... which sucks. :)

I've had some difficulties using their cards, but it seems to be ok now. I have never been able to use the virtual card though. It's always been simple to use the plastic card to withdraw money at ATM's as well as using it in different businesses like a regular credit card.

It seems like they are adding new features all the time, so hopefully they'll sitck around.

:2 cents:

I love it when little fish stomp their feet over 5 hundred bucks and explain how they can go over someone's head with a phone call.
:1orglaugh

epassporte work good for me!

[QUOTE]Originally posted by Adult Site Traffic
[B]Fucking promoting theirselves all over the web as something special.

# 1, their support sucks. The only thing they ever say is "we'll have the techs look into it and e-mail you".

I'd like to see my bank tell me they'll try to 'look into' something in 24 fucking hours

Not one time since day one have they EVER mailed to say they FIXED something.

Fuck, at least TEN times in the last year either my PIN is fucking erased for some unknown reason or I get "insufficient funds" when I can goddamned well see the fucking money sitting there.

I'm aware of the time difference in Curacao...

So, I go to the bank Tuesday morning and pull $500.00

I wait until 4:00 PM and pull $500.00 more.

I go to the bank Wednesday and "insufficient funds". Fuck it, I don't have time.

I go to the bank Thursday and "insufficient funds" so this time I CALL the fuckers.

Oh yea, they say they can see no reason I can't get any money. it's been 48 hours since a withdrawal, and my limit says 38 fucking dollars..

What do they tell me?

"Well have the techs 'look into it' and find out why it's not resetting correctly within 24 hours".

I don't want 24 hours, I want right fucking now. It's my goddamned money and I want it.

Still hasn't been "looked in to".

Bullshit. I hate even offering them as a payment option, I never know when I go to the bank if I'll get MY godamned money or not.


I sure see you complain a lot on this board. You think that makes people want to do business with you?

Well the only trouble Ive ever head with them was trying to sign up for an account. Seems in Oz banks have a minimun of $20 credit transactions so there verification fee never gets through.
So I just had to do it the hard way with sending in 100points of ID. For verification security.
Although some of there support staff seem a lilttle dopey when trying to understand what was going on.

Cool :thumbsup

Epassporte has worked fine for me so far.

Only problem is that a balance enquiry at an ATM here shows $0.

epaasporte rocks. For all the complaints I heard untill now I've found the ansers myself. Most of the problems I've heard will be fixed with 1 simple FRIENDLY phonecall.
Believe me I've worked at a helpdesk for 4 years and friendly people get a lot more done then the ones that start yelling, being unpolite, being a jerk and blaming everyone but themselves.

Yes Epassporte has daily limits (except for the daily withdrawel limit there is also a daily ATM transaction limit) but all of their limits can be raised with 1 phonecall or email and 1 fax.

if you're in customer service you should deal with all customers the same way no matter how they act. sometimes people are pissed because they've been jerked around previously.

Paypal is a huge competitor for non-adult ...

And their service just sucks .

They really dont know how to handle customers / business

Epassporte is fucking shit!!!
I had also vary bad experiences!!!

check your title dude

Do it... alot of people love epassporte and I'm one of them. Moved tens of thousands throught my account and very happy.

Hi Rick! So we meet twice now :)

The first time I tried to help you out but you were too much of a gunsel to follow basic instructions that everyone else followed, and mailed me back 2 days later and said the link didn't work. Heh :)

The second time you show me that you're a fucking dick and either didn't read, can't read or just felt the need to type something stupid.

This is GF motherfucking Y. Go start a board on CJ if you want fuzzy and pink lollipops or else "GFY" and "ShutTheFuckUp" .


AST

:1orglaugh :1orglaugh

All I am going to say is this...

Nothing worthwhile is ever easy. I'm not excusing any errors they might have made on anybody's accounts, but I think that we could all probably agree that to start from scratch and endeavor to create such a massive solution is no small undertaking.

In the grand scheme of things, if and when they get beyond what sounds like all of these growing pains then there's a great product we're all going to be able to use and enjoy. Epoch's commitment to adult is huge and wouldn't it be awesome if they were able to overcome all of the challenges and become an accepted alternative to PayPal?

Seems to me that the operators have always displayed intelligence and humility and I would bet they'll read this thread, meet about it and work even harder to overcome these issues.

As consumers we all have the choice to use their product or not to use it. Perhaps those of you who are dissatisfied should just give it a rest for a while... and try back later?

...I just wish them luck. I know what they're trying to do isn't easy and also that exponential growth is probably the single biggest challenge to overcome in business. If they succeed, the payoff will be huge for them and the dividends for our industry will be substantial too :)

Cheers,

Brad

Plus they screw us with the exchange rate from US to Canadian dollars. Take 5% off the bank exchange rate. I'm not too happy either.

theoratically you should yeah, but I always went for first contact resolution, and I was not responsible for wath my collegues told people. I knew I did the best I could and told that to custumors that started the conversation with pissing at me while it was the first time I talked to them. I always told them that if they were nice to me I would go the extra mile and if they continued being rude they will have to accept the answers my collegues gave them.
Mostly they understood and if they continued... well bad luck for them.

I worked for a mobile phone operator and most angry cust. that called were the ones that were temp. disconnected because of non-payment. General rule was that they could fax the proof of payment (piece of paper they get at the bank when they paid it cash at the bank) to get reactivated. Well people that were rude would get a nice big fat "don't reactivate untill payment showed up in system" on the top of their account screen and could wait for an extra 4-5 days to get their line reactivated.

People at a helpdesk are no dogs! (most of them are doing their job as good as possible, so don't blaim them for the few that don't)