EPOCH Processor
 

anyone know if this company is good.. any complaints or praises thinking of using them to replace my billing company for my smaller sites that Probilling no longer processes for.

Top notch! :thumbsup

AFN --

If there are any questions we can answer for you, feel free to drop me a line.

[email protected].

--Rand



http://www.epochsystems.com/images/r...ner_120x60.gif

I get 3 checks a week from them!

I have never been stiffed!

Excellent Customer service call Amparo she is the best

Paycom/Epoch is solid :thumbsup

someone from epoch provide me your ICQ # so I can contact you regarding some questions I have

AFN there support responds really quickly via email.

They are very good..plus they have a toll free number to call too..

They have been great, by far one of the best processors for a long time now but this new stats system ROYALLY SUCKS ASS. I'm very disappointed with this new system. :(

EPOCH is a rock solid company. We have been processing with them since day 1. Clay, Chris, and Joel are quality guys. Their sales support is excellent. They are defianately on top of their game.



P.S. Rand/KK you know my epass account number.....just put my endorsement fee in their. :Graucho

Great company ran by a class-act staff.

Here you go!

Isabel :)

Top company, just been waiting a bit long for my new product codes this last time.
Setup up some cross sales just some days ago, was all fast then.

:thumbsup

Contact me via icq so that I can help you with this.

Matt, what exactly don't you like?

hit me up on icq and lmk.

Isabel

yeah that would be my only complaint :)

codes can take a bit..especially if you request quite a few..hehe

:)

100% agreed.
The new stats are horrible.
It'd be nice if they answered emails too.

If you plan on using their stats, I'd take a look at them first before you decide.

Once your setup, let me know and we can do some Crosssales!:thumbsup

New product codes, if they are for new sites, have to now go through additional steps before they can be activated. It's not like the old days when it was as simple as send me an email, enter info into DB, and reply with product codes. Now, there are compliance steps necessary to insure all the rules are being followed. If anything takes longer than expected, send in a 2nd request to [email protected] with your company code and CC me (rand @ paycom . net). Put "2nd" request" in the subject line.

Make sure your site is up, your nose is clean, and you're playin' by all the rules and response time should rock.


http://www.epochsystems.com/images/r...ner_120x60.gif

I'll make you a list but that is going to take hours... I hit you on ICQ but you didn't respond :)

Send your wants and desires for stats to us and if it makes sense for all we'll accommodate. The new stats don't suck. They're just different. Change is the only constant.

But, if there's something you'd like to see, well, tell us! We built them for you after all.

We want the Epoch stats to be the best in the industry. Saying that the suck tells us nothing. Tell us what you'd like to see as an improvement and maybe, just maybe, you'll log in one day and say wow, that's awesome.

Send your comment to [email protected].


http://www.epochsystems.com/images/r...ner_120x60.gif

I have no problem with change. Atleast HALF the stats do not even add up to the dumps, how can we rely on that? I have sent complaint emails, called several times, and always get brushed off like nothing is wrong. Just today, Processing Princess asked me to ICQ her about the problems, and again, I have been brushed off by getting no reply.

Don't give me the runaround, I am not the only one that is having problems with this new system.

hmm..thats weird! I have been on icq all day long chatting with others. Didn't see you hit me up on icq....

Regardless if you need me to walk you through the reports to help you understand them better, give me a call @
(800) 627-3888 x. 207

Sorry, but I think I know a little more about Epoch stats than you do. And yes, I sent you two messages and even authorized you to add me.

How can you say you know more than I do if you haven't even talked to me about the stats directly Matt?

Regardless, like I said I haven't brushed you off or intentionally ignored your icq. I haven't received anything from you. I'm here to help not to tell you I know more than you or you know more than me on them. So if you are interested in me helping you I would be more than happy to. :)

Hi, I've been using them for over 3 years and thet are great...:) :feels-hot

I don't need help with anything. You asked me what I don't like about the new system and I told you.. .perhaps ICQ is messed up. It's now obvious that you are not the person to talk to in this matter so I will send my list of complaints to Rand, as requested, and hope that I don't get brushed off again.

I wish you had click stats. That's the biggest complaint I get about us using Epoch. Other than that Epoch does a great job as far as I'm concerned.

Epoch's new stats are freakin' awesome. . . thumbs up to them (as long as they keep processing ;))

thats fine... you might also want to copy your rep. Amparo.

Have a great day! :)

Thanks dicknixon! :)

Well, we get checks from epoch every week.
Good service and regular payments.

Agreed. I'm having the same problems.
I've sent several emails over the past week with specific issues. ...no reply whatsoever.

i dont like the new stats either.

I might leave if they dont quickly turn into something better.

To imply that we need 'help' to figure them out or that we're just responding negatively to change is patronizing.

As JSA said, we probably know the stats the best- we know what they used to do and not do, and we can plainly see what they are like now, and what they can & cannot do.. and this is what we are basing our distaste on.

I'm just suprised that they couldn't get a good programmer in there to make some good stats- for crying out loud there are guys writing nice stats and scripts all over the place- even the counter companies have more professional looking stats .

There's people on this board who have personally written stats based on the data dumps that are 5x better than what the new ones are like. Frankly I expected alot more from Epoch- until this happened I considered them the top-notch processor, (they have had a great track record sending checks on time since the dark days passed) but I must admit it concerns me that they would launch something that clearly had ALOT of kinks to be worked out- it seems like a rough sketch to me. It really caught me off guard- I'm usually worried about Visa/Bank/Check issues going to hell- but that seems pretty solid lately, however, I never worried the stats would get changed into something worse..(!)

I get the same email treatment- sometimes they reply, often they don't..

I have done this myself and would rely on my own stats before theirs. Go figure. I really hope you guys aren't outsourcing programming work to India :)

more like poland ;)