CityBank
 

My aunt died this past July. CitiBank billed her for August and September for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge...the balance had been $0.00... now was somewhere around $60.00) I placed the following phone call to CitiBank:

Me: "I am calling to tell you that she died in July."

CitiBank: "The account was never closed and the late fees and charges still apply."

Me: "Maybe, you should turn it over to collections..."

CitiBank: "Since it is 2 months past due, it already has been."

Me: "So, what will they do when they find out she is dead?"

CitiBank: "Either report her account to the frauds division, or report her to the credit bureau...maybe both!"

Me: "Do you think God will be mad at her?"

CitiBank:"...excuse me .....?"

Me: "Did you just get what I was telling you.... The part about her being dead?"

CitiBank: "Sir, you'll have to speak to my supervisor!"

(Supervisor gets on the phone)

Me: "I'm calling to tell you, she died in July."

CitiBank: "The account was never closed and the late fees and charges still apply."

Me: "You mean you want to collect from her estate?"

CitiBank: ".....(stammer)"

CitiBank: "Are you her lawyer?"

Me: "No, I'm her great nephew." (Lawyer info given... )

CitiBank: "Could you fax us a certificate of death?"

Me: "Sure." ( Fax number is given )

(After they get the fax. )

CitiBank: "Our system just isn't setup for death..."

Me: "Oh..."

CitiBank: "I don't know what more I can do to help..."

Me: "Well... if you figure it out, great! If not, you could just keep
billing her...I suppose...don't really think she will care...."

CitiBank: "Well...the late fees and charges do still apply."

Me: "Would you like her new billing address?"

CitiBank: "That might help."

Me: (Odessa Memorial Cemetery #### Hwy. 129 and plot number given.)

CitiBank: "Sir, that's a cemetery!"

Me: "What do you do with dead people on your planet?!!"

hHAHAHAHA

hahaha what morons. what part about the death did they not understand?

good laugh. thanks! :1orglaugh

:1orglaugh :1orglaugh Good one.

My niece got a barbie doll for x-mas three years ago, and Barbi came with a fake credit card with the word "citibank" on it.

Marketing credit cards to children is fucked up

Die :ak47: citibank

I think that's the best laugh I have had on this board in 3 years.

:xomunch

Really funny, but sad at the same time. Sorry to hear that your aunt passed away and you have to deal with this bullshit. The fact that they will send it to collections...you did a great job with fucking with them though. The cemetary address...too funny!

It always amazes me when you ask people odd questions... 99% of people (and even the supervisors) can't handle things like these!!

Same here, and my condolences.

jesus fuckin a christ........ I CANT BELIEVE that shit

:1orglaugh :1orglaugh :thumbsup

what a funny conversation!!!
made me laugh...:1orglaugh :1orglaugh

The "new billing address" bit ... GENIUS. Laughed out loud to this one...

Fuckin' bureaucrats! :1orglaugh

lol that was great! :1orglaugh fucking people are idiots... why the fuck would they worry about $60?! just close the account and move on.

man they are unbelievable...

Are you the same one that posted this same exact story on GFY before?
http://www.google.com/search?hl=en&i...+mad+at+her%22

All you calling customer service at Citibank idiots are idiots for believing this story. The guy that posted this thing must be laughing his head off on the ones here that believed the story.

:1orglaugh

stupid dumb mother fuckers :mad:

oh shit WTF???!!? :1orglaugh :1orglaugh

Hate to say this but it doesn't surprise me. Fucking credit card companies only care about one thing their fucking money and fucking consumers as much as possible.

Very interesting

Owned or not that is fucking funny as hell and im glad you shared it..

Too funny!!

Both the story and you being owned..

Classic.