How easy to get over 1% CBR
 

This is from one CCbill account from one of my pay sites @ $10 bucks a pop.

This year.

2,651 Sales
7 Refunds
53 Returned Checks
4 Chargebacks
_________________

=.015 Charge Back Ratio = Account closed, Funds withheld.

That's it and it's not negotiable.

??

How do you get that to being 1% ??

:glugglug

That was my point..the math does not work, but tech people are teling me that the calulations they use are very complex and use different variables, BUT they are not sure of what they are..I need to talk to accounting. They will not be in untill Moday. I got the mail Friday at 4:49PM. Anyone ever see the movie Office Space?
The "Bobs" advise to fire someone late on friday so they have time to simmer down and not do a postal!

Oh shit...

I thought you were talking about a HYPOTHETICAL situation...


Are you saying that CCBILL has terminated your account with those numbers?

If that's the case then this really deserves another thread with their name in it......

Something like:

"CCBills math puts me over 1% & Terminates my account!"


We all have to be on the lookout for each other & how all this 1% chargeback rule gets executed.


Then again... it's very possible that they terminated your account for some other reason and you're not giving all the information here :)

If ccbill is closing your account because of 4 CB's when u have done 2,651 Sales, they are insane...

But if you made 2.6 sales and had 4 charge backs I could understand it....

very complex calulations my ass....

If its true, start a new thread topic - this one is boring and doesn't accurately represent what has happend.

Did you do anything to suddenly stop new sales, like switch billers?

Since you haven't contacted them yet I think it's pretty strong to say it's "non negotiable" :2 cents:

How do they measure chargebacks?

Monthly?



So basically you are trapped into using a processor once you start in order to protect your rebills? Ie.. high previous volume, low/no current volume = terminated?

VISA & MC need to get sued in a big class action. :feels-hot

Be interesting to hear the full story behind this.

From memory the chargebacks are counted over a 3 month period. I don't recall whether they stagger the stats to match up the chargebacks with the sales, or chargebacks are counted as the month they are initiated, rather than the month of the sale.

Thanks for the concern, and I have tried to contact them, but sales and accounting are not around on weekends. These are stats right from my admin 5. The non-negotiable comment came from one of the 3 techs I spoke to this morning. I rather not raise hell at this point for a still have several profiable accounts with them. "Don't shoot the Captain, for the troops may rebel".

What is your website URL ?

If you read my last post, you'll undersatnd why I am posting the URL. Mark@CCbil- is always on here helping out with his companies problems. I just wrote him. I will update with explaination as forwared.

Yeah Mark is a great supporter ...

WTF???????????


Therre's gotta be more to it than this...bye bye ccbill if this is the case

Is this the first case?? anyone else?

sales should be around on the weekends, and pretty soon you will be able to handle accounting issues on weekends as well

?but im around on the weekends

Can you forward me your email? I had not gotten it yet

[email protected]

damn, they're really not playing.....

for the record, bvf, I doubt that a high chargeback rate is the case here...

I have an idea of what this is about, but I would like to see the email first to confirm it

the % is monthly just got off icq with corvett he said 2 cb we have on 750+ sales the last months is nuffin to worry about, something else must be wrong for sure.

To Mark, (CCbill) just spoke with Justin in tech. (very helpfull) Clearly someone misread the Zero, 0.01 vs 0.1 Waitng for a call back to confirm.

Ok, im at the office now and had just spoken to Justin

this issue has nothing to do with chargebacks

expect a call back from him in a minute

Long intermission...

When do we have the sequel: running out of popcorn.

Please do tell.

lol

Head for the mountains.....

bump

er... bump? such a tantalizing thread really deserves some sort of conclusion, or at least a tongue-in-cheek brush off..?

come onnnnnnn

probably CP. :winkwink:

that sucks

By the way, mad respect for you CCBill folks working on weekends and responding to that dude. :)

One thing too.. isn't there supposed to be a 100 CB threshold or something where if you don't meet it monthly, then the 1% CB requirement doesn't apply? Or am I just dreaming stuff up?

http://www.pamphage.com

Sorry it's an artist's site...opps

they will change it agian i think

Bump

If thats the site in question, I clicked around and was at a globill sign up page pretty fast. Might wanna fix that :winkwink:

wheres the ccbill signup?

that site is so fucking confusing :helpme

It is ridiculous to think that I would be at liberty to discuss or reveal any of our client information to anybody, let alone on a public message board

There is a 100 chargeback minimum for sponsored merchants, as mentioned here

lol. touche!

don't think anyone expected you to. i think we were hoping deadfidel would fill us in himself.

I hate it when I fall asleep during a movie and don't see the end....

Is that really the site? What's with the Paypal sign up? He's just asking for trouble.