iBill Response to Recent GFY Posts
 

iBill Clients:

iBill would like to address the recent postings on the boards and share with you our position. We believe these posts are misleading and are designed to alarm our clients. Furthermore, we feel these comments and ?revised business rules? are the result of our competitor?s attempt to introduce a rather aggressive marketing program directed at our largest clients. At this time, iBill is working with our legal counsel to review the recent policies another billing provider has introduced into the competitive landscape to determine what, if any, actions iBill will pursue.

We believe that you should think through carefully and diligently any decision you make regarding your choice in billing providers. Your decision should be based on the billing provider?s past financial performance related to payouts, how they handle your reserves, and their future viability given the competitive marketplace. We would also urge you to consider the relationships the billing provider has with card associations, since they have been responsible for many of the recent changes in this industry. At iBill, we continue to maintain an excellent relationship with the card associations and have proactively worked with the associations in our clients? best interests.

As you know, we are part of a public company, which gives our clients access to audited financial information that allows you to understand our financial stability. We have a market cap of more than $200MM, and this provides a certain level of financial strength that many other billing providers cannot match. The recent action by one of our competitors might suggest they need more drastic methods of attracting customers.

iBill has earned a strong reputation for paying our clients and releasing our clients? reserves on time. We believe these are important considerations in your selection of a billing provider. If a competitor cannot make the same claim, you should carefully consider how much of your business you consider safe with them.

We are making considerable progress in managing our chargebacks. In fact, to date in July we are comfortably in compliance with the chargeback rules of Visa and MasterCard. We would therefore urge you to carefully evaluate a customer acquisition strategy that is based on the contention that iBill?s chargeback ?problem? has the potential to drag down an entire portfolio.

We plan to announce our solution to the MasterCard compliance program next week. Our solution will allow our customers to continue to enjoy the value of the MasterCard brand and its payment instruments and is the result of a very intensive effort of cooperative negotiating with MasterCard.

Thank you.

iBill

Why is your phone busy, why is cmi down, again. Someone should really get a clue over there.

Better late than never. This would have had alot more ooomph had it been posted yesterday in the paycom thread.

:1orglaugh

Ibill has yet to make any public announcement to it's clients about the new Visa Chargeback Restrictions. There are less than 3 months until they go into effect. How much longer before ibill let's their clients know what's up? Not everybody reads the boards. I think alot of them would appreciate ibill finally commenting on this situation.

I know Ibill Communications will reply "we are waiting for the final word", bottomline is the clock is ticking you need to give your clients a reason to choose you over paycom. Right now I don't see very many. Keep us posted. Stop having your own clients rely on your competitors for information!

... where is my 3000 signups that disapeared back in nov 2001 ??

uh-uh-uh!

tell your lawyer..

there is no Coke in BK and no Pepsi in MCD...and that's the way it is...
take your legal brioefs and stuck em up your ass,
I put my money on Epoch against "we are public!" stupidity and arrogance...

Pay me my 4 grand you've owed me for a year now - then we'll talk :winkwink:

Unlike you - your competitors are paying their customers

i for one still don't really believe that "iBill Communications" is any more an actual representative for iBill then "iBill Service" was a few months ago... both are however wonderful oxymorons..!

ibot

:1orglaugh

You know, I am actually kind of an Ibill fan. I use it a couple sites, and I never jump on the "I hate Ibill bandwagon".

But it never ceases to amaze me how badly Ibill always handles PR. Whoever you are, no name, no telephone number, nada, did it ever occur to you that by failing to even sign your messages it just sort of sours the overall effect?

Just a thought. I haven't had any problems with Ibill, but I always figured the top management was clueless and everybody down the food chain there is trying to fill that void.

ahahah IBill just called Epoch a bunch of stupid ******s.

I think Ibill needs to hire labret to do their PR.

At least it would be interesting instead of this stale white bread shit posts IBill does now.

CCbill will destroy you guys. They have repeadtedly put your operation to shame in terms of SHEAR FUCKIN QUALITY:321GFY

... exactly, expect "the real" ibill to respond in 2.5 month time.

Wait til they don't pay you what they owe you. Like I said...they owe us 4 grand....like 1600.00 of which they have collected on - meaning its in their bank accounts for months...not mine.

And there are other people out there who got taken for much more.

I would like to thank Ibill for their concern about our business. Hey, you guys got my check from a year ago?

I must say thought that I am impressed that someone in your office actually found a computer that could report at least GFY postings...must be a remote employee.

My money is on Paycom and CCbill.

werd... ccBill is my one and only backdoor man..! http://twash.com/temp/kiss.gif

And I am still waiting on that 900# money and the jet you were going to fly out for me to bring me to Florida to kiss my ass.

We're all of our Web900 money that was nevered paid?

Will the real SlimShady please stand up?

Ibill has earned a strong reputation? Payouts on time? No problems?

Oh sweet jesus I'm nearly crying over here from laughing so hard - you have GOT to be kidding me, right???

I tell ya this day just keeps getting more and more fun!!!

Hey Ibill, I've got an idea.

How about instead of gathering your lawyers together to sue the first processor to actually make a change for the better and the only processor with the balls big enough to sue Visa, you guys can:

1. Also file a suit against Visa
2. Pay everyone all the money you owe
3. Hire someone to answer the phone
4. Hire anyone with a brain big enough to give a clear answer to a direct question
5. Buy yourselves a great big bullshit meter so you'll know when you're drowning in your own shit!

:1orglaugh :1orglaugh

:1orglaugh :1orglaugh :1orglaugh

:321GFY iBill and the scrubbing mop you rode in on. :mad:

:1orglaugh :1orglaugh :1orglaugh

What a fucking joke.
You guys got some balls.
Too bad you don't have brains.

You post late, offer nothing positive, blame others, try and claim you are professional company when there are sooooooooooooooooooo many facts that you are a bunch of fuckups.

And you come here expecting not get flamed to hell?

This illustrates how stupid your company is in the way it does business, the choices it makes, and the manner in which it treats it's clients and related industries.

No one supports you - you might as well pull the plugs out of the wall now while you still have some dignity - oh wait you don't have any...

:thumbsup

haters.

yep its warm and fuzzy with love in here.

IBill DRAMA.:smokin

Yeah those ibill morons. Due to their fuck up about the $750.00 visa processing charge that they never charged us for, we were unable to process VISA as of over 2 weeks ago. I emailed them back this week to find out what the fuck was going on. I get a reply back: "Well the visa logo is on the sites I checked for you so that should mean you can process visa now"

The visa logo has been on the sites all of the time. Then she tells me to check my sites and if any of them can't process visa to let her now about it. WTF!!! Aren't they the ones who are supposed to take care of this shit.

morons
I'm outta there.

I've said it once and I'll say it again... I'm so glad I dont use IBill!

Score another impressive public relations coup for ibill...

so where is this Ibill Rep? How come he is not willing to answer all the concerns of this board? I guess we freak him out. :1orglaugh

What good is this $200MM and financial strength if you guys can't even payout on the 900 numbers that you own money on. Maybe if you guys got a clue, you would provide some actual customer service, inform your customers on what is going on, respond to your customers questions (like about the 900 number payouts) and actually payout what you owe. What good are you guys if you can't even payout what you owe.

Other 3rd processing companies saying they won't take customers that also use IBill, isn't your problem. Your problem is you have unhappy customers that are telling other people not to use you. I lost count of how many people I have told not to use IBill cause they owe money to customers and have terrible customer service.

Where did you hear that you had a reputation like that. You guys have just the opposite reputation. You guys are living in a dream world if you think you have a good reputation of paying on time.

Ibill can suck my cock. They are fucking crooks who suck major ass and steal from webmasters, don't pay out web900, sell email lists of members areas and have the WORST fucking revshare program that DOESN'T EVEN TRACK FUCKING CLICKS and nobody is there when you need them on the phone.

Welcome to the board and please GO FUCK YOURSELF

are you the lastest in a very long line of 3rd party processors experts.:Graucho



























Oh I agree with you.:thumbsup

Show me a processor who has always paid on time and never had any problems.

Don't try and say something rational when there is blood in the water and the GFY sharks are circling.

Hey Ibill if you have $200m why don't you spend some of it and pay us webmasters all the web 900 money you owe.
Lets face it as far as the Adult internet is concerned Ibill is dead they just don't realize it yet !!

Cindy xx

:BangBang: :BangBang: :BangBang:

Good point Cindy, it seems with Ibill its always a case of too little too late.

:321GFY

IBill I really think you should get things cleared up before every making a post like that. You ovioulsy owe many people money and by making a post like that just hurts you more than anything.

Just my :2 cents:

i love ibill

a few I would say. I can remember when some of them were saying how good and even how great ibill was not 2 very long ago. Think one of'm is....... never mind don't want to get 86'ed banned to never never land.:Graucho

Most of the talk about Ibill is unwarranted when compared to other IPSP's.

Conversions and retention with Ibill are the best of the IPSP's that we use.

And I can tell you now that I have used a lot of them, Ibill stats are not down any more than anyone elses. Today with another company we are keeping totals on paper as their stats are fucked.

that was an ibill bot, not even a smart bot:1orglaugh

yeah, i was fucking wondering what the deal with stats are today :)

thanks for letting me know.

You know you may be right about Ibill having better conversions and that probably has a lot to do with the problems they are having with some of their larger clients. What good is a better conversion ratio if you have to give most of it back the next month due to chargebacks or refunds ? I will stick with Epoch and CCBill for their honesty, great customer service and in Epochs case having the fucking balls to stand up in front of all you GFY'ers and tell us in advance what they are going to do about Visa's new rules, who else has done that or have i missed something here ?

Ibill dont have problems they have retards..

They also extorted $750 from me when i declined Visa with them in writing and they told me "i have no choice the money is gone" after they stole it from my rebills.

Anyone looking for processing should stick with Epoch and CCBill anything else is like driving a Pinto.

Fucking Ibill turds their CMI is up but try to fucking check your stats, its so slow now that it just times out. What a fucking waste of space those mothers are>

I have to agree they have a point there.

I listened to Intercept's (the parent company of IBill) conference call with Wall St. analysts to try to get a feel for where they stood on the adult business which, actually seems to be a pretty small portion of all of the things that Intercept does.

The analysts really grilled them hard on the adult biz and the chargeback problem. On the one hand, it seemed like Intercept was trying to distance themselves from the adult biz. On the other hand, they did say they would continue to take adult merchant business.

I mention this because my impression is that Intercept has conflicting issues about Ibill. As a public company, they really seemed uncomfortable answering questions about the adult biz, which is always tough problem when you're dealing with Wall St.

They also said they had laid off several IBill employees, which is probably why people have been experiencing customer service issues.

I only mention this as a possible explanation about some of the problems that people have experienced with IBill.

I think you're dealing with a company that's not sure whether or not they want to be in the adult biz.