scammer ripped my paypal acc for 650 USD and paypal does Not seem to be helpful
 

It was late Friday night when I notification from my paypal app that I "You sent a payment of 38,484.17 RUB to Кузьмин Яков ([email protected])" google translate says the name is "Jacob Kuzmin" and he is a non-us verified member...

I opened my paypal and tried to reverse the thing, but it was not an option. So I filed a dispute - which was rejected a ~day later saying that my account is 'healthy' and "If you're unhappy with your purchase, we encourage you to work with the seller to find a resolution."

It was tough and tricky, but I filed a dispute again during the weekend, including all the info from the transaction I could. I was told again that case is closed, everything seems to be fine - except me missing half of my paypal balance...

While I was struggling with the first dispute, I got another email, from paxum: "This email confirms that you sent 55.00 USD to [email protected] " which is a nice scam again... Of course I changed pw on all my major accounts, and pimped my paxum security settings [they are WAY better than paypal's btw]

Today my colleagues noticed that our office NAS has a folder where there are lots of strange files: the following file in thousands of sub-folders: "DECRYPT_INFORMATION.html" and after some research we found the neat Hermes ransomware on my machine, which infected a part of one of the NASes we have. Still struggling with removing it..


Any tips on how to make paypal more secure or prevent this from happening again or a suggestion what to do now? I did contact PayPal again to fight the rejected dispute, and now waiting for a new reply..

...sigh...

I was scammed by a CZ airline, all this scammers are pissing me off

Good luck with this, sorry to hear it

you have a virus scan and start changing passwords. call paypal

you will get your money back you just have to wait for the dispute resolution process to complete...20 days or so...

that '[email protected]' is all over.. buddy goes by 'Majestic' and i think is from Georgia

happy hunting

did you read and understand??? they keep closing his disputes. op never keep balances use credit or debit that way you have real dispute power.

These things you should call PayPal about. Takes a little time on phone but the fraud staff is on point and us/uk based.

It sucks dude... did you call them? I hope you will get it solved.

Why does NAS have access to web ?

Why do you not have 2FA enabled on everything.

private data

Sorry to hear :(

Use two factor mobile phone auth on all bank accounts. It's also available for Paypal, they'll send you an SMS code that you need to type in on login.

Did you fucking read his post, idiot?

He is not in the US do they have some international phone customer service?
If it is a dispute contact the seller first and send the documentation proving that you tried to paypal and paxum -- that is normal dispute/chargeback resolution procedure per VISA-Net rules.

Do you use Windows with paypal?
What operating system -- sounds like an exploit/hack or possibly phishing.

If you got phished and your IP made the charges then learn to read the headers on emails that are from any financial source. Always go the the bank (or others) website and login --NEVER from any email link.

It is also possible that some vendors you are paying, or that are storing your data insecurely, got their servers hacked or compromised by insider fraud.

Close those paypal and paxum accounts and create new ones -- that the only way to guarantee that if some exploit was involved your accounts won't get hit again.

Good luck getting your money back -- it will be an uphill battle.

Clearly you missed the post where he already said he had a virus.

u were hacked :1orglaugh:1orglaugh ,pp is complete garbage :321GFY

i did! did you??? :1orglaugh:1orglaugh:1orglaugh no name calling that is for retards and stalkers such as yourself. you know you are useless when you need to stalk people you do not know :Oh crap:Oh crap

That fucking sucks, Matyko ...

another Windows user success story!

That complicates things.

Well that Windows cost you a pretty penny. NAS is not the issue, delete and reformat -- install a back up image that is clean -- but if the Workstations are Windows -- well you are simply fucked.

You may need to reformat EVERY drive if that is the case -- I hope your backups are clean.

sad to hear :(

https://www.barracuda.com/programs/ransomware/recover

this is a commercial recovery service

shit :( hope you get your money back Matyko. fuck scammers with a sizzling metal rod

lol who cares

Thank You All for all the suggestions, really appreciate it

I'll definitely call PayPal, that seems to be the way.
Meanwhile paxum replied too, it is funny:
"The account you mentioned was already flagged and it will be kept under observation"
WUT? Observation? :pimp Why can't they auto-reverse all his transactions? Do they have a limit and fuck around with scammers only if they do more than 5/10 scams a week/month/year? :( LOL


It can be that the ransomware infection is connected with these issues, I have no idea, never been in such a situation.

Frankly, we [my crew of 4] are not using any anti-virus/anti-spyware whatsoever .. never had issues..

You did? Than why would you tell him to change passwords if he said he already changed his passwords and found the root of the problem? So no, dumbass is no name calling, its what you really are + useless board troll, illiterate gang wannabe... Ever wonder why people keep voting you into troll of the year category every year? :2 cents:

You had a keylogger on your PC.

Contact your Bank and ask them to do a chargeback on that paypal transaction (unless you were dumb enough to keep balance in your paypal). Reissue your creditcards.

Gratz. You got hit by fucking russians.

Damn, that like having unprotected sex with Thai hookers. I thought people like you do not exist.

go to pp forum and post there.
or call them directly.

Weasels in the woodpile

Ouch, sorry to heart about it mate, I hope pp monkeys will fix it after all.

This :thumbsup

Two different companies I worked with, both tech type companies, that after I came on board I found they weren't running any protection and I asked why?

The answer in both cases was, "We have never had an issue". My reply to both was "How do you know?".

Once we scanned the various boxes we found all sorts of issues, most pretty benign but still shit that should not be there.

.

Everyone can say they never had an issue... until they do. Always use protection dude!

Hope it works out.

true.............

You don't use anti-virus?

Holy Fuck!

Your NAS got infected most likely while somebody who got infected was connected to it. So their system should be showing that same file. One of your 4 isn't telling the whole story about how they infected the NAS.

As for your PayPal and Paxum issues... Did you use the same password for both? Did you use the same password as you did with some other kind of account such as an affiliate program?

A little lesson for everyone: A good portion of affiliate programs have been hacked by hackers who don't deface things. Instead they hide and hide well. They steal your whales and attribute them to their accounts. They have been doing such things for years. They usually work in groups with anywhere from 2 to 30 members. They have a strict code of laws. Occasionally one goes rogue and does something like this and the others hate that kind of shit. Why get the FBI involved in a banking scam when you could just keep siphoning off whales and have a nice living in a country where you can live like a king on $8K per month?

Good luck!

WTF :error

How can you be sure that there is no problem if no anti-virus is checking for problems? :error

Be careful it might happen again

Time to start use
https://www.avast.com

absolutely. Although, I like AVG or good ole McAfee

OP, sorry to hear about this, all of our worst nightmares...

you seem very calm about it, hope you get it all sorted and it doesn´t happen again

i use avira + do some routinely spyware check.
"i never had any problem" is almost never true, you mostly just don't know about it. :thumbsup

rule #1 for PC/Win users: ALWAYS unplug net cable from your pc when installing windows. that's when most viruses hit your system. When it's up, plug it in, and first thing to put on an antivirus. THEN get chrome :D

We all started to use something: avast, panda or something else.
The reason we haven't used anything is that what we noticed is that we never had any issues until such things got installed. Sound like a conspiracy theory LOL... But for real: we are adults, we do know where to click and where not, and can determine is something is suspicious or not.
It seems that my own office computer was hacked only, and I have actually no idea how. But learned the lesson no doubt.

Most likely hacking my computer made the asshat able to do something with my paxum and paypal.

I am calm because this is just money "lost" - but hopefully it will be reversed to me sooner or later. The only person I can blame is myself, so even if the money is getting lost than I can't/won't be mad at no one..

That sucks, quality antivirus is a must nowadays.

Came to the same conclusion as me, I've been driving unprotected here too :2 cents:

:1orglaugh:1orglaugh

That's the spirit!

lol what a fucking joke they are

the best anti-virus can't help if u are not smart:thumbsup

He installed a keylogger on your PC.

Then got logins/passwords to everything (emails / paypal / paxum etc)

Great idea:thumbsup