Segpay Scam?
 

I use segpay as my secondary processor and I really don't need Mastercard as I don't have enough sales through segpay. I emailed them last week and told them that I wanted to opt out. Guess what I was charged 500$ today. They are telling me I HAD TO PAY.

Is this a scam or what?

GIVE BACK MY MONEY

SEGPAY is one of the most trusted and used 3rd party solutions on the internet...we have been with them for years....i am SURE there is more to this story....

Post a screen shot:2 cents:

is this for real?

Annual fee, if you were offering MC on the date it rolled to the next year you are being charged.

May 2013 SegPay May Newsletter
Have a Drink on Us in Miami!

Drinks all around huh? Sure, you can afford it now.

proof or ban

ban or proof

It is simple, if you were processing MC on the renewal date they got charged and you got charged.

I don't see the scam.

QFT...:thumbsup:thumbsup

You waited too long to opt out and your account automatically renewed, looks like you have mastercard for one more year. You're lucky they don't cancel your processing for calling them a scam. It was your fault that you didn't opt out in time and are too stupid to realize it even after support told you.

waited too long for what?

you wanna charge someone you have to give me a chance to opt out in advance.

you cant force people to pay. I didnt get a chance to opt out.

you seem a bit slow in the head.

You had a chance a couple weeks before you did, I guess you missed the renewal date email. Once you passed the renewal date you were automatically renewed for the next year and lost your chance to avoid the $500 for the upcoming year on your account. Not sure what you mean by "didn't get a chance to opt out", you were able to do that at any time.

Thats one long ass sig

It's what? $40 dollars a month? Is that going to shut down your biz?

How was I suppose to know the renewal date when I was not notified?
As soon as I got their letter about this fee I emailed them.

No, it's just the principle. Segpay is my second processor. For example I managed to avoid this fee by Epoch which is my third processor.

Says the guy selling recurring memberships to surfers. Do you email them in advance of the renewal dates and ask them if they'd like to cancel? :1orglaugh:1orglaugh:1orglaugh

They can see it on the signup page AND they can cancel it ANYTIME they want. There is nowhere you can find a MasterCard rebill notice on segpay's TOS and noway to cancel it. That is the case with segpay. I managed to avoid it with Epoch. Laugh again.

Sam, do you charge your recurring customers extra without asking them?

removed from cascade.

Why remove them, you've paid for another year.

Lol you're just hurting yourself. They are a great company. Not to mention when someone bitches about MasterCard fees or visa fees you know exactly where they are on the totem pole.
Ds

Big biceps = single celled cerebrum :2 cents:

I said segpay is my secondary processor.

We obviously sell recurring memberships as well. I really wasn't trying to be a jerk, but it seems like the same business model that you employ bit you and you are mad about it. I know Segpay to be a standup company and would guess that this is spelled out somewhere in their application process or terms. If you are correct that it isn't then I agree that there is an issue.

I sory I so stoopid & don't knew about sell thing on the online aol

You know what they about people driving big cars. The same applies to people pumping too much iron + having no brains. :2 cents:
I drive no car and have no muscles!

Your penis must be enormous

Gold Bars,

SegPay announced its compliance with the MasterCard Payment Facilitator Model in September of 2012. We were one of the first IPSPs to comply with the program and were actually able to earn amnesty for all of our clients for their initial registration fee of $500. Your account came up for renewal in May of 2013. We announced the renewal fee on April 25, 2013 and that the $500 renewal fee would be deducted from the May 7, 2013 payout. This email notification was sent to the contact information we have on file in our system. Your Sales Director will be in touch with you to discuss how we can close out your account.

Oooo game, set, and match by Segpay :thumbsup

is this the second thread?

You announced the renewal fee on April 25, 2013 and I contacted you on April 25, 2013 to opt out. You didn't give me the chance. Epoch did. End of story.


This is what you said,
"We will deduct this $500 renewal fee on the May 7th payout. This renewal fee will ensure your account continues to accept MasterCard which represents over 30% of consumer transactions as well as make sure that you and SegPay are in full compliance."

This is the same as signing up to a non-recurring subscription and then emailed about an upcoming rebill. The client immediately calls in to cancel the membership. He is then rebilled.

Proof of shady business practices by SegPay.

1. I should have had the chance to opt out of that MasterCard fee just like epoch and ccbill but I didnt.
2. I never made a request to have my account terminated. I just mentioned here on gfy a while back that
I would remove them from my cascade and yet they terminated my account based on that without any
notice. I never made a formal request. I had to find out myself after 2 months when all my rebills were
gone and I had no sales.
3. I had a number of rebills and they're all gone. I just checked my htpasswd file and realized the
logins were still there. That's shady.
4. They owed me 750$ and and yet sent me only 337.82$ and defrauded me of the rest.

Know what you are getting into with these people.

Why use third party IPSP's is beyond me. This entire industry is set on it, yet, makes no sense at all.

Carry on... I do think you got taken advantage of for another $500 then to boot, like most do, they canned your account for bitching.

nice way to treat somebody.

In order to be a shady middle man or woman one must be devoid of a conscience.

Sorry you got screwed out of 500 bucks it pains me to read these stories but understand that the state and condition of middlemenry in the world today is dire.

The parasites are scrambling in all directions wrongfully thinking they can resume the economy by approval declining off the backs of real revenue generators like us real adult merchants.

Like most of their reasoning it is flawed,parasitic, and perfunctory at best.

We were here before them and will be here long after them...humans deserve to not have their hard earned sales *processed* and sold back to them at 15-20% interest.

SEGPAY is one of the most respected biller here...

</thread>

Well I have to say GFY as been most entertaining today, you and Dankasaurus should to a stand up post tour ;)

Thanks for the closing laughs

Its not only the MC fee. That I was willing to forget. The whole termination process without notice, fraud, embezzlement, lies etc is just too much. I will get them on at least one count and that is fraud. They stole my rebills and didn't remove the logins 2 months after the account termination. I had to do that manually.

You certainly have our sympathy as we are ones who are quite familiar with the process of middlemenry and we understand the concept better than most middle men do themselves.

We have been in contact with someone who has done some deep and exhaustive shall we say.... *looking into* this whole idea of 500 dollar annual registration fees and the findings are quite shocking,upsetting, and disenchanting to put it mildly.

Most of this industry operates from a posture of hallucination with respect to 3rd party processors, billers, and pseudo banks.

The problem is our industry at large does not understand dealing with these middle men is a *CON*-fidence game.

The moment you have rock solid reason to lose confidence in your middle man there is next to nothing that middle man can do to get it back.

It does not take much to lose that confidence these days as more and more of us are seeing our accounts closed and shut down when we attempt to hold them accountable on the boards.

Can you imagine if it were not for these boards how dire things would be? We realized back in august of 2010 the game was rigged when we had an insider of one of these billing companies drop dime on the billing company and of all places they dropped it squarely in our lap.

That told me that we had a fan or two on the inside who must have heard or read about our gripes and did their very best to prove to us we were most certainly on to something by asking certain direct questions on the boards!

I will leave it at that... but the game is certainly rigged and as Beaner said in his above post why anyone would use 3rd party payment processors in these times is quite risky and imprudent unless they simply have no other option.

Many thanks for bringing your issue to the boards where at the very least others can see for themselves the desperate and insidious practices that we are confronted with every day when dealing with shady buck passing middle men.

It's not for me to say segpay is shady because we never had a direct relationship with them, I am speaking in generalities because middlemenry regardless of the different company names is the same exact blood sucking animal.

Having your sales sold back to you at 15-20% interest is the real crime here..on top of the 500 dollar annual ransom to stay processing

Thanks. They know about this thread and I have told them to come and explain but they haven't so far. That's because they cant. They stole my rebills among many other things.

WTF. Nice post title.

They did close his account (yet I bet they are still collecting the rebills) and he responded the day he was sent the message. He already gave the dates.
That is shady as fuck...

I use segpay from many years and never had an issue; always replied my questions also in icq. I did not opted out for the mastercard fee so I don't know how they handled who opted-out; I suppose the bank bills them unless notified within a certain deadline: obviously the opt-out it was given to bank too late so that bank billed the $500 to SegPay, who in turn took it from the merchant (as the chat log shows). Matter it is how soon the merchant told to segpay to opt out from mastercard (or segpay itself) VS the deadline of the bank to say that; and further it SegPay did wanted to loss $500 ofrom their pocket to pay bank and avoid a guy to make drama in GFY forum (still - others who paid the $500 would complain - it is unfair you paid the $500 for this one guy just because he cry in GFY, should we all cry in GFY to get $500 paid?).

Segpay did nothing wrong here.

You failed to keep track of the renewal date. It's not their fault.
This is business, you cant just call the week before and say you don't want to renew. It's written in the contract you signed. Read it and own up to your responsibility, and stop blaming everyone else for your shortcomings

over and over I have said,

1. I should have had the chance to opt out of that MasterCard fee just like epoch and ccbill but I didn't. That's shady.

2. I never made a request to have my account terminated. I just mentioned here on gfy a while back that
I would remove them from my cascade and yet they terminated my account based on that without any
notice! I never made a formal request. I had to find out myself after 2 months when all my rebills were
gone and I had no sales. That's shady.

3. I had a number of rebills and they're all gone. I just checked my htpasswd file and realized the
logins were still there. That's shady.

4. They owed me 750$ and and yet sent me only 337.82$ and defrauded me of the rest.That's shady.

It's not just one issue. It's a number issues.