Zombaio... it's time to give us some real answers...
 

This post derives from the 'zombaio payout delay' thread, and the purpose is to shine more light on their recent nonsense...

Ok, so not only have ALL of our checks since 3 weeks ago been late as hell and still not received... no, that's not enough for them...

Now they went in and fucked with the payout created and settlement dates... Instead of them remaining the same, which reflects the late payouts, they pushed all dates up a week to make it look like they were never late...

So now, according to their system tampering, the check we were supposed to receive last week is showing like we're supposed to receive it this week.

The check from 2 weeks ago is made to look like it wasn't due until last week.

This week's check is now showing as it's not due until next week.

So on and so forth...

And for anyone who cannot see the seriousness of this... When you're waiting for several payments that everyone knows are late, and then all of a sudden, Zombaio goes in and tampers with the payout dates to make it look like no payments were late, and no funds are owed from those pate payments because now they're magically "on time" according to their system; it seriously fucks with a lot of things like budgeting, and the expectation that those late payouts are going to be settled when they should be. So now not only are you paying us all late, you're completely fucking with our money and making it look like all is fine and well. So they effectively threw their fuck up on to the backs of their clients, instead of taking care of the problem the right way.

WTF is this all about Zombaio? Michael O, you come in here and cry libel when I call foul on all of your guys' bullshit, and now you're tampering with the payout dates to cover your asses?!?!?!

We have lost all faith you guys after this nonsense...

Drama! 123

I pointed this out in the other thread, comments from Zombaio indicate that it was done to reflect the delays they are experiencing.

I've gone from a 14 day hold to a 21 day hold (some time ago) and now to a 28 (?) day hold all without notice from Zombaio.

Makes me wonder what they would consider important enough to notify us about.

Well said. Answers are in demand.

why would you stick with a company like this?

People in adult can be real suckers sometimes.

So your advice would be to what... force cancel $2,500+ per week worth of rebills (and a small amount of new sales before this latest incident) and just up and stop using them...

Yeah, I can see how that would be the smart play... /sarcasm off

No don't take me the wrong way. I'm not blaming you. I'm only saying that people in adult tend to fall for the same things over and over.

OTOH Zombaio has been having these odd issues for years and I remember they were extremely delayed (was it half a year?) in launching Redpass and in my opinion lied about the reasons for it a few times. I took that as a sign to be careful with them. I'm no genius and even I could see they didn't have it fully together. People are too trusting in adult. If someone lies to you once they will probably lie to you again.

got RedPass from them today
no delays so far

buy cheap, buy twice, as my Grandma used to say.

Well shit. I guess the 5.9% and zero upfront for new processing might be more expensive then previously thought.
I was just about to open an account as well. 4 week late on payments is not holiday delay.

Weird how things work out....after these guys shafted us.....we attempted to give them a second chance by writing to them and asking if we could forgive, forget, and focus on growing our business and being anxious to get better sales thru put and rebills we swallowed our pride and wrote them several times to bury the hatchett and resume processing for us.

We even were willing to sign a statement that said we would have beaner take care of all dialogue and we would never post in the zomabio threads again. Well I can imagine the look of sick perverted enjoyment that michael o received when he read our email asking to forgive and forget and move on! I bet he felt so masculine and dignifiefd writing us back and saying we cannot process for you because of *PAST ISSUES*

The only past issues were us coming to the boards and asking and bitching about 3 week late payouts! LOLOL :1orglaugh:1orglaugh:1orglaugh

because of those *past issues* zombaio shot them self in the foot by turning down good valid business that could have helped them with their repeated late payout issues!

Thats how you know they have no business sense because you can always have an amicable remedy for a disagreement and fallout in business so long as making money together is the objective.

Money talks bull shit walks...and we tried to talk money with the ass clown and he chose to embrace his own bullshit and walk all over our talk of forgive and forget and move forward.

Sadly for him he could probabaly use some good publicity from gfy's notorius swirlgirls right about now. I guess I will see what I can do because I do feel almost sorry for the ass clown

After all we only had 1 charge back in 3 years and other than the chargeback our client processing account was in terrific standing...but then the issues of repeated late payouts started popping up and very negatively affecting our ability to meet our business obligations so we came to the boards and zombaio was not pleased with us asking about late payouts.

So in retribution they waited for my site to go down for 24 hours and sent us an email saying that because our website went offline for about 24 hours that they were starting to get a bunch of chargebacks so they closed our processing account....LOL

Our site goes off line for a day because our zomabio wire that was going directly to hosting was late over 3 weeks and hosting suspended our account.

Complete utter parasitical horseshit middle man tomfoolery and ass hattery.

When you pass excuses that belong to you...and hold monies that do not belong to you... it becomes a cluster fuck that really harms the merchant more than the middle man.

Well, in that regard, we took as many steps as we realistically could to minimize the effect of the ongoing issues. Up until about mid 2010 they were our primary processor. Since then, they've moved farther and farther down our cascades until we pretty much only sent enough new sales to keep the weekly checks around the same amount.

But now I seriously get the feeling that the reason behind the late payouts and now payout date tampering is a serious indication of their lack of stability. And things aren't looking good. It's getting to the point where I feel like any week now they're simply going to disappear with everyone's money.

It makes for a seriously bad day when you go from still having confidence that you're at least going to receive the money that belongs to you even if it's late, to having to now worry about if you're going to receive your own money at all...

:Oh crap

I don't understand one thing. What is so fucking hard in sending a few wires on time?
Im sending a dozen of them every week and they are always 24h later on someone's account.

the money is in motion.

cant wire money you dont have

this

I just hope the owner isnt some narcissistic asshole wanting to make a shitty movie glorifying his pathetice life.

hey we got our money

All you guys have to do for "answers" is to look at their first thread on GFY. Total joke and disaster. Them crashing and burning shouldn't be a shock to anyone.

Possible movie titles might include:

"Middle Men II"
"Middle Women"
"Zombies in the Middle"
"I Lie Poorly"

Among my complaints in the other thread was that Zombaio had posted nothing in their "message center" or "what's new" sections of their web-based dashboard.

That has now changed. Without commentary from me (at this time), here are two messages that have appeared via the "message center" and which I also received via email:


Message 1:

"Dear Client,
We are currently experiencing payout delays for ACH in USA with our ACH partner. The problem is a combined technical problem (platform change) and local holiday periods.

The technical problems are solved and the last delayed ACH payments were processed today. However it could take a couple of days before they reach your account.

Should you have a RedPass account and have delayed payments; we can send them to you instantly. To request this, please create a ticket asking for this in ZOA. Please specify payout IDs and your RedPass Email and account number not later than 2012-10-10 18.00 GMT Time. Payment in that request will be voided/returned from the ACH processing and settled to your RedPass account 2012-10-10 19.00 GMT.

Should you not have a RedPass account or want to wait for the ACH settlement. Expect ACH payments Friday and Monday, even with reservations for Tuesday next week.

This delay is reported to the board, who will take further action to avoid delays through out the holiday seasons.

If you should have any questions, please contact your account manager.

Best Regards
Zombaio Accounting Department"


Message 2:

"Dear Client,
After sending out the information about ACH delay in USA we found a typo on the dates.

The date 2012-10-10 (October 10) should be 2012-01-10 (January 10).

If you should have any questions, please contact your account manager.

Best Regards
Zombaio Accounting Department"

Sending us a message nearly 3 weeks after the fact doesn't change anything.

Besides, their typo correction email had a "typo" as well... Is it really that difficult to proof read an email before sending it?

Michael O emailed us a little while ago by the way, completely disregarded any mention of the payout date tampering they did to make this late payout issue look like it never happened... So I guess they're just going to pretend like it never happened and wait for this thread to die out...

Grade A customer service right there... /sarcasm off

Michael O also appears to be ducking this thread, considering he was last seen here on gfy not too long ago and this thread has been on page 1 all day long...

I guess the policy for them is... when you're caught paying everyone late, tamper with the payout dates and when you're caught doing that, act as if no one said anything about it.

"ACH delay in USA" has a nice rhyme to it. Perhaps a song is in order? The tune of "anarchy in the UK" might be a starting point.

I did not see this thread since it were posted at midnight my time and I did just a quick glance in the morning since I am preparing for to go to Internext.

I answered your email and suggested an alternative for you.

Should you have a RedPass account and have delayed payments; we can send them to you instantly. To request this, please create a ticket asking for this in ZOA. Please specify payout IDs and your RedPass Email and account number not later than 2013-01-10 18.00 GMT Time. Payment in that request will be voided/returned from the ACH processing and settled to your RedPass account 2013-01-10 19.00 GMT.

She'd know :) slapper

I really like the idea of the zombaio/redpass connection. Seems like it would save time and transaction costs for program owners and should catch on. With paxum fucking the pooch you guys are losing chance at that market share with this bad press Micheal.

Played to the tune of John Mellencamp's R.O.C.K in the U.S.A perhaps

Michael O replies, and no mention of the payout date tampering.

Ouch.





Someone was also complaining about non-payment in an Adult Webmaster forum on Fetlife.

http://tofushoes.com/bs/this_is_serious.png

:(:(:(:(:(:(

I smell negative cash flow.

Some of us have no use for RedPass... or Paxum (other than to pay affiliates who want it, and we leave 0 funds in that account otherwise), or any other 3rd party money service. The Epassporte screw job was enough for us.

We do not deal with cash, and as such, shouldn't have to rely on in house payment methods in order to get our money on time. Just as we shouldn't have to eat another $65/week in wire fees when ACH is offered.

It's simply a waste of time and added headache (RedPass), or a waste of money (Wires) should we do either of those when they offer ACH. As the client, it is not our fault, nor our responsibility when they can't pay us on time via the method they provide and we chose to use.

According to him, he doesn't have access.

But also according to him, the primary requirement he had before working for Zombaio was 100% access.

well, so really what you're saying then is that you're really not even putting the ACHs into motion until 2013-01-10 19.00 GMT because I could not even fathom why your "ACH provider" would have enough common sense to be able to VOID out ACHs and get them returned if they've already been issued - that sounds like a total MESS and absolutely not worth your time or effort (not to mention an accounting NIGHTMARE since Zombaio is already having issues with that department anyways). It would make much more sense that you're giving your client's a deadline if they want their money via redpass before you even ISSUE the ACHs, which also explains why you're saying Friday, Monday, or Tuesday before the ACHs hit accounts. I could NOT even imagine why an ACH inside the USA would take that long to hit an account if they were issued and process today (Wednesday the 9th as your email stated).

I issued ACHs every week through my bank (one of the biggest banks in the US) and they always hit the recipients account's the following day.

Who knows, though, maybe I'm totally wrong and your ACH company totally has it all figured out.

I know there is no point in going against the flow in a Zombaio bashing thread, but neither ccbill nor Epoch offer ACH payouts as far as I am aware, so if you happily pay wire fees to them to get your money (in addition to higher rates), why do you continue to expose yourself to the obviously flawed Zombaio ACH system?

Surely, if you can't stop uisng Zombaio due to (impressive) rebills, you can certainly stop using the ACH system alone?

Have you tried (privately) asking them for free or discounted price wires until they get themselves properly organized ACH wise? Reaching a compromise with them off the boards must surely be better for both sides.

Most people won't read the thread and won't see that your grievance is very justified and eloquently put, they will just see the same old names whining and walk on by.....

I operate a very small network compared to some of the other webmasters on this board. I opted for the ACH option simply because it was convenient and they OFFERED it. It was quick, convenient, and made my life a little easier. When I first signed up for Zombaio, I was getting issued wire transfers because, frankly, I didn't trust them to send the check on time (and I believe checks were quite expensive at the time as well). Then I switched to ACH because it was a new option. Like I said, everything was working out fine for quite a long time, no real hiccups. I receive checks from CCBill weekly and no longer receive wires from anyone.

The reason I'm mostly upset is not really from the lateness of the payments (obviously that contributes to the issue), but mostly because of the general lack of care and the wishy-washiness they have about the whole situation. How can you possibly run a business based on this horrible business model of not caring? There's obviously something bigger going on behind the scenes (and i'm not even a conspiracy theorist!). They had problems last holiday, they had problems this holiday.. you'd think they would have sorted out any "growing pains" they're having by now.

And as far as reaching an agreement with them off the boards - I've opened support tickets for every late payment I've had. I don't want to reach any agreements with them or them "bending over backwards to help me out." I just want them to issue payments on time, every time, via the services they offer to their Clients.

You still didn't address the payout date tampering that more than one person mentioned, did you?

Access to RedPass not Zombaio, I work for Redpass and I have access to RedPass and the information I need. Since Zombaio owns RedPass I try to assist whenever I can but I have to go through someone else to assist with Zombaio.

I am looking into getting more information on this but as of right now I have no information regarding it.

We don't happily pay anything. The fact of the matter is this... Epoch and CCBill don't offer ACH, effectively leaving no other choice but wires. Sure, we could opt for paper checks but it makes more sense, and is more responsible to use wires. If they offered an ACH method, we'd be on it like white on rice, but they don't, so we're not.

On the other hand, Zombaio does offer ACH. And their primary responsibility is handling money. They really have no other responsibility than handling peoples' money. And if they're going to offer ACH as a payout method, then it is on them to make sure the system doesn't fail, not the clients.

And there is a huge difference between spending money when you have to as opposed to throwing it away for nothing. And if you actually ever ran your own successful business, you'd probably know that.

As far as GFY goes... the last thing we want to do is come here and start these threads. But when GFY yields faster results than their own support system, we will do just that. For instance, we're now set to receive our late checks via wire, with them covering the fee. As many times as we've had to get on with their support, this was never offered to us. It was always "hurry up and wait".

So again, it is not my fault, or responsibility, as the client if they cannot process payouts on time, nor is "whining" on gfy getting things done faster and more favorable than their own support personnel.

Sorry my post was meant for the OP vdbucks, not you. I guess I should have specified that better.

To you I would say, weigh up the pluses and minuses of using ANY processor and if minus comes out on top, switch them off. I acknowledge vdbucks can't easily do that due to their rebills, but there is always a work around.

As a camsite owner, nobody needs to tell me about the effects on cashflow of payments being late, especially as we pay out money everyday 10 to 20 days before we receive it in.... and that is when it is on time.

I am out of this thread, I will be limited online for the next 48 hours due to me going to Internext so please email me that will be the best and quickest way.

That's all any of us want. People who try to suggest otherwise are, quite simply, simpleton trolls.

So if Zombaio were to withdraw ACH and like ccbill and Epoch leave you no choice but wires, then all would be ok in your world?

Zombaio are trying what neither of the others can even be bothered to try and because they have recurrent problems with it, you crucify them?

Flawed logic mate.

Imagine that, Michael O of the Epassporte scam is now part of another comapny that is mysteriously late on payments, and then swapping information and lying to it's customers.

I said it before, and I'll say it again... I wouldn't touch ANYTHING that Michael O had ANYTHING to do with. Some people just do not learn their lessons. :2 cents:

Except for the fact that wires and apparently even RedPass payments were late as well this year...

Except for the fact that they changed the payout dates on everyone's accounts to try and make it look like nothing went wrong.

No matter how trolls like you try to spin it, they are providing the service, and therefore it is their responsibility to do it right. And if not for the simple fact that you'd have a better chance at getting answers and results from a brick wall than their customer support people, unfortunately gfy is pretty much the only way to get things done. I did not make it this way. If I had it my way, I'd never come to these boards, like I normally never do, and continue to focus on my rapidly growing company. The last thing I want is to get into a precarious relationship with them over these issues; but at the same time, I will not sit back and let problems go unanswered... But then, you can't begin to know how many of our payouts over the past 2 years were late, how many times we contacted their customer support and were basically told "hurry up and wait, our bad" or how many times we didn't come to gfy about the problems.

And if you were paying attention, I didn't create the other thread; and the focus point of this thread isn't about their being late on everyone' payouts... The focus point of this thread is to shine light on and address their altering payout settlements dates in order to make it look like no payouts were late.

Michael O wasn't working for Zombaio (or RedPass or w/e) when we started with them... and back then, as I've said in every complaint thread I posted in regarding them, back then they were about as solid a processing company as could be expected in adult and we had nothing bad to say about them...