Yellow Fiber, why the fuck is our server down for 4+ hours?
 

Spam me with hosts that can actually keep sites online.

webair . up for years .................

Get the fuck out of here. Anything other than webair.

Because Zack is too busy trolling competitors on web forums instead of taking proper care of his clients.

Cyberwurx.com amazing company. many here will agree.

I have our mission critical servers at Cyberwurx already. Great support :thumbsup

unusual to hear this about YF and +1 for conepuppy's cyberwurx

Techiemedia, Mojo Host, National Net

just telling you the truth pumpkin :2 cents: that's really all I depend on them for; all I give a fuck about

The report now is 2 more hours the server will be down. No compensation, no apologies.


6 hours total.




Who does business like this?

BTW it's a full managed box with backups :upsidedow

He will sick Randazza on you!

shitty and u gots a broken img in sig

Your "ex host" :2 cents:

:2 cents::2 cents:

One wise guy once said "I rather put my balls in between a drawer and slam them until I achieve turning a calculator into a web server rather than signing up for Webair ever again" owh well.. :upsidedow

Cause it's on that fucking server! :mad:

they definitely don't hold your hand :2 cents:

:1orglaugh:1orglaugh:1orglaugh

National Net is the best. Anything else is second best.

Reply from Zak on Skype basically told me to go fuck myself and could care less how long the server is down for.


Never seen anything like this before. BTW this server alone is over $1k+ a month.

WOW, Done and Done! Plenty of other companies out there who will give professional service and support for your money.

Try isPrime!

We've had exactly the same attitude from him. He's a grade A asshole who doesn't give a single fuck about clients.

If it wasn't for his senior tech Manu keeping things afloat, I reckon that YellowFiber would have been long gone.

I never actually heard complaints about Zack to be honest.
But if you are serious about moving, give me a shout on icq or skype

and add good support. less than 24 hour response time

I'm sorry that cannot grasp or understand the technical problems with your machine, but you see when you have ~6tb of data on a single machine and you have a file system error, there is a program that is called "fsck" that is required to run to fix this problem.

The more data you have the longer it takes. I love the fact that you bring this to the forums. You were warned when this happened previously that by having so much data on a single machine you are vulnerable to these problems. You really should of took the advice and gotten a second box for replication purposes.

I'm not going to get into very much more detail other than.. you have a lot of data and you lack the understanding of what a file system check is.

Thanks for jumping to conclusions while we are talking on skype and have not came up with a solution yet. See much like many other people we get things resolved then figure out what to do, not jump around 20 different directions.

I'd rather not complain about anyone. It's not my style. Anyone who knows me know this. I want sites up and not have to worry about a server being down while I'm sleeping. Not having to notify a host when there are problems. It's the host's job to know first and be proactive on a fully managed server. Though my 11,000+ posts and it's EXTREME rare I call anyone out. And over the last 8 years on GFY have been plenty who have owned me $$$$ or flaked on something or another.

Is that you Zak?

You let me know what solution there is to NOT have that server down for 6+ hours. I'm game. I've never seen a box down for that period of time. Anyone else?

More/different hardware?

I've NEVER had a problem spending money for something necessary but your attitude on this is terrible. My business is online, every site is my lifeblood. I'm a customer that is having a horrible experience with your product.

Wow, just wow.

Amerinoc will move your shit for you... Never had to wait more than 10 minutes for tech support.

Let me know when my banner sig shows up again on GFY. That will let me know the server is back up :disgust

your acting like an idiot :2 cents::2 cents::2 cents:

ask anyone that has a clue on how long a fsck takes on 6tb of data then come back to the thread.

my guess is you have already been told that restoring 6tb of data will take longer then waiting for the fsck to finish :2 cents::2 cents:

6tb on one box?

:1orglaugh

It's a technician responsibility to take care of the server, and come up with prevention in case shit hit's the fan as an account grows. Webmasters don't need to know jack-shit about servers as it's not their field of expertise. The downtime and no prevention, backup plan or proper solution is straight up bullshit. :2 cents:

Customer has backups, we can perform a full bare metal restore and restore their server to new equipment, that isn't the problem. The problem is the large amount of data being restored if we needed to would take.. many many hours to restore... So yes everything is in place for hardware failures etc, there is a hard choice to make and to figure out what will take less time to resolve, letting a server finish its simple check desk routine .. or restore it.. in this case.. letting it finish its check disk was the optimal solution..

And as I write this the customers server is back online and functioning just fine.

For those of you who don't know what fsck is, it is a utility short for file system check, it checks the drive for bad sectors, bad inodes, bad mappings to inodes etc. The slower the drives and greater amount of data you have the longer this process takes, its a 5 step process. In specific situations the linux operating system _forces_ you to do this. This is due to a file system being journalized.

Sure there are alternative file systems that do not have journalized file systems like ext3/4 suchs as riserFS or XFS. but frankly those are a bit inferior for day to day operation and have their own specific uses.

Fsck on a 6tb raid volume takes a lot of time but less time than restoring that size volume. Statistically these things do happen and aren't necessarily negligent on your hosts part, either. The only solution to have you up rapidly would be if you bought an identical second server that was being regularly sync'd. Most small and medium sized clients don't duplicate their infrastructure for the rare occurrence that a file system integrity problem happens. In this instance, perhaps at an annual cost of another 5k or so. When your system (hopefully) comes up later, ask yourself if it would be worth the extra spend and if so, order a second server. I know your host understands your frustration, these things are awful, but I don't personally think its appropriate to publicly bash them for the time it takes Fsck to complete if they explained what was going on fully. Best of luck

Brad

DWHS 100% network up time this year http://www.dwhs.net

They use new servers that are rock solid and run them smoothly so you will be stable 24/7

Never had a problem with Zak or my servers. I usually take his advice on what I need to do with more servers etc. He has actually helped me cut down the costs, not a lot of companies would do that. I spend up to $4k a month with him and couldn't be happier.

Manu rocks as well.

do you always speak in 3rd person about yourself lol

6tg, disk error and fsck would have resulted in downtime no matter where you were hosted at

ISPRIME or REFLECTED :thumbsup

I've been saying that for well over a year about the dude. He's got SERIOUS temper issues. I can't believe he manages to host anything, but oh well, guess he still manages to suck up to some clients.

I have had a server with yellowfiber for the over 5 years and never had a problem. Zak has always been there anytime I needed anything.

Judging by his responses here, he is a fucking asshole too :1orglaugh

Well thats the thing. Downtime happens, disk problems happen, anything happens, but the attitude he brings with that is always amazing :P I'm not sure have you ever worked with him (or tried), but i knew he'd be raging over this on ghost like its ghost's fault :) It's so typical zak :) Well, at least you can always have a laugh on his temper tantrums on boards :)

You just can't make everyone happy it seems. In some views your fine, in others your the asshole. Contrary to what some believe we do have a great product. And still 90% of our sales come from referrals so we must be doing something right. The first negative thread in 6 years? I am fine with that, and it wasn't even something that was within our control. Whats more hilarious is its the same people over and over again trolling the forums constantly ragging on my organization when most of these people i have never directly done business with nor ever talked to.

There are always two sides to every story, you can beat things into the ground as much as you want, but if you can't understand the technical reasons to why things happen then people are at fault as well. I wish there was a magic wand that magically fixed things in a instant.. that would sure make my staffs life a lot easier.

I'm growing tired of your shit slinging on my company and making false accusations about situations which you are not part nor do you have any insight on. You will find yourself on the receiving side of a letter from our legal team. And yes, they are very good at what they do. Consider this your last and final warning.

Lol what? Here we go, are you going to explode now or what?

What "false accusations" have i made? I'm commenting on your temper, which is quite clear and seen in almost any of your posts. But please, let me know what "false accusations" have i made against your company, im very curious about that.

Really the important question is why are you having to run fsck on a 6TB volume in the first place? Having to run it at all indicates something seriously hit the shit, why is your server crashing so badly it's corrupting the file system?

6TB on a single machine is NOT a big deal though, I have machines with double that amount of data on them up for years with no issues. I've had to replace failed drives, rebuilt RAID arrays, etc but I've never had one down for hours running fsck.

I'd recommend adding a SAN or NAS to your setup given the amount of data though, at least you'd be on a platform that can resume service without a 6 hr file rebuild short of someone dropping a bomb on the server. A network storage system w/ replication would be your best bet in terms of ending downtime issues.