Payoneer pissing me off - lost our wire load
 

We've been using Payoneer without a hitch for the past 8 months. Once a month we load our account with a wire transfer, in order to make webmaster payments.

Earlier this month, we sent our wire as usual. But now, for some reason, the funds ended up in Payoneer's Bank of Montreal account, instead of the Choice Bank in Belize as we instructed. And, Payoneer says they have to send our money back, and they can't simply transfer it to our Payoneer account. And, the refund may take 2 WEEKS!

Aargh, I hate dealing with thrid party processors. Too much shit to go wrong.

(I kind of alluded to this problem back in October; see https://gfy.com/showpost.php?p=17583820&postcount=22)

It sucks... :(

sorry to hear that, hope you get it sorted soon :2 cents:

it sucks, but running sort of a company like that you cant take risks, wire went wrong it needs to be send back to the original bank

I know, but in this case it's Payoneer's fault, from what I can see. We sent to the same place we've been sending to for the past 8 months. It's sucks that our webmasters may have to wait an additional 2 weeks to get paid.

when dealing with pseudo banks what do you expect?

I know, I know. The only reason I use any third party processor is demands from our publishers - they want to get paid that way, rather than through some direct method (ie. cheque, draft, wire).

heard that one before.

We send them wires as per their instructions (ie. to Choice Bank in Belize) as we have done without problem for 8 months. They get wire, but not to Choice Bank, but to their BofM account. (no idea why).

So, they got our money. Why not just do an "internal" transfer to whatever account they need our money in, and credit our damn account.

Paxum is working for me with no major issues.

goodluck with that

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http://i.imgur.com/G0yyx.jpg

Uhhh - Uhhh huhh huuh... You said 'Load'...

Yeah, Payoneer was great too, until this little hiccup.

What also pisses me off is that I've left two emails and one voicemail for them in the past 24 hours, and no response.

I am so fucking glad never opened a payoneer account

You might wanna update your TOS to state that if your webmasters choose to use any of these 3rd party payment solutions, you aren't responsible when things go wrong.

I'm not understanding how a bank in Belize and a bank in Montreal could have similar enough routing codes that money would magically appear on Montreal when you've used the same wire instructions to send money to Belize for months. That simply does not make sense.

Yeah, I've considered that, and actually proposed doing this right after the epass fiasco last fall. However, some webmasters made a strong case not to include something like that in the ToS.

Well, Payoneer has accounts with both Choice Bank and BofM. My guess is that somehow the wire that was intended for Belize was either routed to BofM (by Payoneer), or the money went to Choice Bank, and then was somehow bounced to BofM. Whatever the case, Payoneer got our money (and acknowledges this). Why they have to send the money back to us (with a 2 week delay), and then we have to resubmit the wire payment again is beyond me.

And, the lack of communication from Payoneer isn't helping my stress levels...

Why dont you simply switch to paxum and forget payoneer ?

The answer is simple : people were involved.


:1orglaugh

Good Luck with that deal!!

payoneer is used by most of the cam programs for some reason, not paxum.

they dominate that field.

Hi guys,

Sorry for not replying earlier =- for some reason this thread didn't show up on my searches on the iPad. (I miss a lot apparently).

Anyway, first of all, I am really sorry about this problem. I'm not sure how it happened since we don't deal with the Bank of Montreal, not as a base bank at least, we probably make transfers there. As such, this isn't a case of the money being in one of our accounts, otherwise I don't see how it would be an issue.

I'm not sure what the problem is, but regardless I would like to know your ticket number (starts with LTK) so I can escalate the case and make sure it's taken care of as soon as possible. Please either post it here or email it to me.

As you have stated, we did acknowledge receiving your money, meaning this isn't a case of stolen funds as some people here have suggested. Just wanted to point that out. :-)

Thanks Talia. Email has been sent to you.

ya think so? I am a cam model and I think I stick with checks

Ravo - received and answered. Problem will be solved today. :-)

Thanks Talia. Problem resolved.

Our account has now been properly funded, and we have made all webmaster's payouts. Thanks to Talia and Uzi at Payoneer for their fast response on this.

You are very welcome. :-)

Another GFY support board success story :pimp

glad to know., matter has been solved. cheers.