Payoneer is fucking with our money!!

[roxxx]

being the 100000 time payoneer double charges my account for the same transaction and their support sucks big time (on live support it's a fucking idiot, copy / pasting premade answers) it's time to get some attention from their side.

This is the only quick method, believe me.

The transactions in question are in status "outstanding authorization". This means that the funds are being held for up to 7 business days, until the merchant either releases them back to your account or eventually settles the transaction (charges the amount). If you can provide us with written confirmation from the merchant, indicating that they will not be settling the transaction, we will forward the confirmation to our financial department with a request to cancel the outstanding authorization. Please scan the merchant's confirmation and email it back to us, or fax it to 1-347-438-3365.

The merchant (as they call it) CLEARLY says : Your credit card hasn't been charged

on Payoneer / Pre Authorize Transactions List there are some transactions and the $ were token for the account.

ok till now!

What happens next is , when the merchant actually charges your card another transaction appears and the $ are taken again.

the first transaction settles in "7 business days", time in witch my/your $ are stuck there!

Someone from payoneer pls contact me asap

[digi]

After epassporte I went back to getting paid by checks and wires.

[Oracle Porn]

payoneer is slowly (or not) moving out of adult and more into mainstream.

[livegirlsonbed]

Well... This is happen many times. The balance is not clear/ they don't have a daily balance.
Payoneer sucks!

[CaptainHowdy]

I take all my payment on a brown paper bag ...

[Chosen]

Doesn't look good...

[bloggerz]

One of the worst customer support on a payment website ever

[djroof]

Talia is around here ;)

[V_RocKs]

Use Paxum.

[roxxx]

Use Paxum.

would use it if any of my sponsors would...

[Talia_Payoneer]

Hi guys,

First of all, I am really sorry you had a bad chat experience. I would really like to have the ticket number (starts with LTK) so that I can pass it on to the support managers and make sure it doesn't happen again.

The two (merchant payment and outstanding authorization) aren't mutually exclusive. There are SO many companies (it is well known in car rental, but it's eve true in floral shops) where they have a small charge that puts an amount "on hold" to make sure that you can make the payment. They they actually charge you - but that isn't the payment that was in outstanding authorizations. After 7 working days, that one will expire. The outstanding authorization is generally given back - it's only really charged if the user (which would be you in this case) would not be able to cover whatever they paid for. Without having access to your account, of course, I cannot confirm that it hasn't been those 7 working days, but from what you've said, it may still be within those time frames. What the agent wrote is applicable if you want to cancel it before those 7 working days are over. This is standard procedure in all credit companies, it isn't exclusive to us.

As for us "moving out" of adult and in to mainstream - it's just the opposite. We were mainstream until last year when we also moved into adult. We value our adult customers as much as our mainstream ones. Our agents don't look at an account to see what field they belong to when deciding if to help someone or not. If we weren't interested in all of you, I definitely wouldn't be here (where I am generally treated poorly) and I would be spending this time on other forums.

We pride ourselves in being mainstream and having a wide group of partners. We have over 1000 partners in just about every (legal) field possible - online and offline.

Roxxx, I would really like to try to help you and see what is going on. Either way, please know that when those 7 working days are up, the money is automatically credited back to your account. We don't have to do it manually.

I would probably be stressed about this as well, but when I was traveling through Australia, we were often charged when we picked up a car and then when we dropped it off, and then refunded our initial charge. It's scary and annoying, but it's the way many companies function, so we have to provide the ability.

[porno jew]

i have had the same thing happen to me at floral shops as well.

[directfiesta]

Hi guys,

First of all, I am really sorry you had a bad chat experience. I would really like to have the ticket number (starts with LTK) so that I can pass it on to the support managers and make sure it doesn't happen again.

The two (merchant payment and outstanding authorization) aren't mutually exclusive. There are SO many companies (it is well known in car rental, but it's eve true in floral shops) where they have a small charge that puts an amount "on hold" to make sure that you can make the payment. They they actually charge you - but that isn't the payment that was in outstanding authorizations. After 7 working days, that one will expire. The outstanding authorization is generally given back - it's only really charged if the user (which would be you in this case) would not be able to cover whatever they paid for. Without having access to your account, of course, I cannot confirm that it hasn't been those 7 working days, but from what you've said, it may still be within those time frames. What the agent wrote is applicable if you want to cancel it before those 7 working days are over. This is standard procedure in all credit companies, it isn't exclusive to us.

As for us "moving out" of adult and in to mainstream - it's just the opposite. We were mainstream until last year when we also moved into adult. We value our adult customers as much as our mainstream ones. Our agents don't look at an account to see what field they belong to when deciding if to help someone or not. If we weren't interested in all of you, I definitely wouldn't be here (where I am generally treated poorly) and I would be spending this time on other forums.

We pride ourselves in being mainstream and having a wide group of partners. We have over 1000 partners in just about every (legal) field possible - online and offline.

Roxxx, I would really like to try to help you and see what is going on. Either way, please know that when those 7 working days are up, the money is automatically credited back to your account. We don't have to do it manually.

I would probably be stressed about this as well, but when I was traveling through Australia, we were often charged when we picked up a car and then when we dropped it off, and then refunded our initial charge. It's scary and annoying, but it's the way many companies function, so we have to provide the ability.

Nice to see a very professional answer on this board

[Fat Panda]

again, anyone who trusts their money with fly by night unregulated pseudo banks is a moron!

[pstation]

thats why you use a real credit card.

[Harmon]

I have seen this before... the company needs to contact their banking institution and find out why it is this is happening. NOT the person getting double charged. It's usually on the end of the bank or on the end of the merchant that needs to update their software and/or software.

This has absolutely NOTHING to do with holding funds. That is an absurd answer.

EXPERIENCE: this has happened to me on a check card as well as a credit card.

[Talia_Payoneer]

@directfiesta - thanks! :-)
@sac - we and our banks are very highly regulated. We follow every regulation set by the US and others too like Know Your Customer, Anti Money Laundering, and plenty others. If you want more info, just let me know.
@harmon - you are absolutely right, when there are unauthorized transactions we initiate the chargeback ourselves and go through the processor- the person complaining only needs to give us the relevant details. In this case, however, this was a preauthorization, which doesn't follow chargeback procedures since the money is essentilly "on hold." it will be released back to the account once those 7 working days pass automatically. This is a very standard procedure that we see dozens of times a day.

[moeloubani]

What do you expect from a company that has given credit cards to terrorists to use directly to commit terrorist murders? These guys have no problem with their services being used to MURDER people, you think they care about double charges?

[Harmon]

What do you expect from a company that has given credit cards to terrorists to use directly to commit terrorist murders? These guys have no problem with their services being used to MURDER people, you think they care about double charges?

Proof or ban? Wow, quite the accusation

[ArielRebel]

weird.. I never had a bad experience with them sorry to hear that

[grumpy]

its in motion

[marlboroack]

Proof or ban? Wow, quite the accusation

Agreed, maybe he is the terrorist?

[moeloubani]

Proof or ban? Wow, quite the accusation

http://warincontext.org/2010/08/02/i...-dubai-murder/

Their former CEO was in the Mossad, the same terrorist group that carried out the terrorist attack using Payoneer cards.

[moeloubani]

Agreed, maybe he is the terrorist?

Maybe you are?

[digitalfantasies]

@PayoneerTeam

I have a decent amount of money on my payoneer account and getting little by little from an ATM just doesn't work for me. I would like to request a wire to my $ bank account..

Last time I asked (few months ago) customer service said it was not possible back then, but I am sure this can be set up, how else am I going to get my money on my bank account?

Can you take care of this please?

[Talia_Payoneer]

Hi DigitalFantasies,

We have had ACH for a long time if you are in the US. Outside the US we started our local bank transfer service which is currently open to 20 or so countries. 10 of those were just released this week. If you are from one of those coutries and the partner you signed up with allows it, then it is very easy to make the transfer for you. Feel free to email me so I can check out if it is available to you already. We are adding new countries literally every week, with our goal being having it available everywhere by the end of the summer.

[biskoppen]

Linkz pulledz

[digitalfantasies]

ok, I will sent you an email right now...