Member wants 22 months of refunds.
 

Just got the lovely email from a member who joined in November of 2001...

Come on, 22 months and he didn't notice he was getting billed? Seems less like a case of fraud than consumer carelessness or stupidity.

Find out his ip and then check your logs.

If he logged in then tell him to fuck off.

Contact a lawyer.. There's no way he didn't see that on his statements, and if he did nothing to cancel it previously, I do believe he's in the wrong.

I guess it's all going to depend on how many chargebacks his bank will let him push through. Be careful since it's possible for a consumer to get a chargeback and a credit for the same sale.

Sounds like a case of fraud on HIS case.

Be sure to sue him for the $250 that ibill gave back.

cant you check his login to see how many times he logged in?

Don't you feel like stangling the guy????

At least ask his phone number, address, SSN, and so on... This could make him dissapear by fear of wife, employer, neighboors,....

And Ibill is at shame to reimburse him even a nickel.

in the first place, if he was the one who signed up, he can always cancel them anytime he wishes to. i think he is too dumb to notice that every month, he being billed for that price. come on. if he files a case, a lawyer will come in handy.

he probably did, and saw that the guy did not login . . . sticky problem for sure

Idiot !

Actually the guy did log in but only on the first two days of his membership. After that nothing.

We don't currently monitor dormant accounts. I'm thinking it would be interesting to see what percentage of our recurring members are dormant or long dormant.

any idea what your going to do ?

Find out his IP, and see if the class c matches the IP he signed up with? Or is close! And I don't think that you have to legally give him back 22 months of refunds!

That is just fucked up!

jDoG

No other company would grant them more than 2 months chargebacks, there's no reason why you should either.

The only problem is - how far back will his CC company let him go? I've heard stories of porn customers going as far back as 15 months (funny how the CC companies will allow more than 2 months of CB's to porn customers, and not anyone else....). If you run a risk of shooting yourself in the foot with a higher CB rate, it might be worth it to pay him just to prevent that. :(

(and start using more checks processing......:thumbsup )

Some people just pay their CC bills just to avoid late charges and what not and don't even check the statements.

I was getting billed anually for some crap that happened when I signed up with classmates.com and they did some cross sell to some vacation program.

When I called them and talked to them saying I never signed up, that's when I realized it was billing for about 3 years already. I felt stupid for not seeing the 49.95 charges.

Either way, I didn't get the 3 years prior back at all. I did get a reversal of the charge I noticed.

I look at my statements more closely now.

He can legitimately get 6 months of chargebacks under his cardholder agreement in most cases. At his banks discretion they may choose to give him more than that, and it's possible they could give him all of the months back.

It sucks, yes, but this is a risk management issue, and the wisest thing to do here is to stop worrying about who's getting screwed and spend the time more effectively assessing the risk of that many potential chargebacks coming in the first month of Visa's new compliance rules.

hmmm,doesnt look good.

Unfortunately they're not. Currently one is RoadRunner and the other is Comcast. However in two years it would be more surprising if they were the same.

The ip from the email traceroutes to George where he appears to reside based on his reference the George consumer fraud division. The join ip currently traceroutes to South Carolina.

In two years its possible he moved or the ip addresses have been shuffled around. You can't really tell anything two years later.

The best post I have seen in this thread is to monitor dormant accounts, that seems like the best option to avoid these matters in the future. Sure everyone likes to collect funds but if a person hasnt logged in in months and when he has only logged in twice it may be a good idea to contact the moron, if only to prevent future CB and other bullshit.

scarey stuff in this thread :eek7

In regards to the new Visa rules, even if this turns into 22 chargebacks that's not going to worry us much.

Our response to him was that we'd entertain refunding his money but we'd like to know how he let 22 months go by without noticing the charges. We also don't know if he's claming he wasn't the one who joined; the email is a bit vague in that regard.

Is it better to contact the subscriber or to just cancel the account?

If you try to contact the subscriber, you run the risk of reminding him that you've been billing him for a service he hasn't used. He might then want his money back.

dumbass shouldnt become members of sites without reading the billing rules, his stupid ass's loss

"what a idiot", exactly :1orglaugh

wow this one's a tuff one to call

I think you should pay the guy the money and consider it a dumbass tax, with you being a dumbass and not monitoring all accounts.

I just wanted to post - refund him, since he will contact the media and they will report about bad pornographers scamming customers...but then I realised that he will rather not contact the press about it... :1orglaugh

If anyone is a dumbass its the cardholder who let the charges go for almost 2 years unnoticed. No offense meant Club Sexy, but at some point people need to be accountable for their finances.

I do think sites should probably monitor for inactive accounts, but in a case like this, the guy who let 22 months of billing go by without noticing is the dumbass, not the porn site operator.

well, that is what I meant to be honest. this is one of the things about the auto rebill, and one of the reasons that we are having VISA issues today

JMHO :2 cents:

polish_aristocrat's solution to this problem:

Give him free access to your site for the next 22 months :thumbsup

NetRodent,
If he charges back 22 months and you can prove that HE signed up... take him to small claims court and you will win. He is responsible for the charges on HIS credit card...not you.

The customer is NOT always right.


:2 cents: ~Ray

probably the best move, if more companies had customer service like yours obviously does, we would have a lot less trouble today.

:thumbsup

I would vote with just canceling . . . the question is, how dormant is dormant? 3 months? 6? 12?

Give him a 3Day free trial then convert it to 49.99 :thumbsup

Give me my fucking money back!!! My girls need booze!

I thought CB's can go back as far as 6-9 months? 22 Months is absolutely ridiculous and quite honestly his fault for allowing the membership to recur month after month without looking into it, even if it was a fraudulent join.

WG

None of the other auto rebillers monitor dormant accounts. TiVo, Netflix, AOL, etc. aren't having the same Visa issues. :mad:

As stated before, it's the CARD holder's responsibility and I can guarantee you he'd not get more than 2 months of credit from TiVo, Netflix, AOL, etc. Unfortunately, because we're the "bad people", we have to give in where others don't. :(

I'm pretty sure AOL is having all sorts of issues. Maybe not identical, but it all has to do with billing and additional charges.

There's a link here someone...it was posted last week.