actually, I thought I just read something recently about AOL having problems with their auto rebill policy.

that's some bullshit man. THe fucker should have checked his bill a little bit better. I could imagine him paying for a whole lot of other stuff that he didn't know about LOL

I wouldn't worry about it. Tell them that IBill as the merchant processor has already settled the matter and it's out of your hands. If they want the rest of their money, tell them to sue IBill.

Brad

Give the guy his money you dirty pronograffer! You tricked him with your fine print you sob! If I were you I would close up shop and do something respectable!

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:glugglug

It all depends on your CC contract, but most say that you must contact them IN WRITING "no later than 60 days after we sent you the first bill on which the problem appeared" (reading off one of my statements :winkwink: ).

Here's another fun note on one of my cards:

"If you have a problem with the quality of goods or services that you purchased with a credit card, and you have tried in good faith to correct the problem with the merchant, you may not have to pay the remaining amount due on the goods or services. You have this protection only when the purchase price was more than $50 and the purchase was made in your home state or within 100 miles of your mailing address.

I've had to do some legitimate charge backs and I've always had to provide reams of proof. And I work with a consumer help group in Atlanta and I've NEVER seen anyone get credit for more than 60 days on any other monthly service billing except porn. :mad:

same connection, I'd bet alot on it.

roadrunner=broadband=medione=attbi=comcast

I know because I've had three e-mail changes in 3 years.

From what I've run into in working with a consumer group, the problems stem from AOL not cancelling when the customer calls/emails to cancel. Not when a customer is dormant for years and doesn't BOTHER to cancel. But I could be wrong. :winkwink:

I do believe the latter was the case.

Looks like AOL was billing customers who had canceled:

http://crainsny.com/news.cms?newsId=6537

and double billing:

http://kdka.com/local/local_story_252174955.html

Unless there's something I'm missing, I don't see them in trouble for billing dormant accounts which hadn't been canceled by the customer.

50 chargebacks!

Just cancel it.

They should get an automatic email.

This is why you need firm and clear policies in place.

And clear terms and conditions.

An email receipt SHOULD be sent out with each rebill.

Silent rebills like iBill do I think is disgusting.

Thats BS, 22 months of an account he had, How could it possibly take this dude 22 months to notice? I closely check my cc bills and shit every month, as I am sure many many people do, I know I never would have missed it for that long, I think the guy is just trying to get something for free.

Pick a safe number based on history of processors and refund back only that amount, and let the chips fall where they may...for the rest..

Or.

Offer a settlement amount for him to go away.

If it was me, I'd just give the guy back the full amount...he's an idiot, and it would be really unfair for you to get in a battle of wits with an unarmed man :winkwink:

Besides darlin' you're not losing a dime anyways...the 22 months of charges refunded, plus any additional charges your processor makes are all tax deducatable right off the top.

I hope all turns out well for ya.

Man that sucks, I have an idea. I would contact the guy and tell him you have to send him a letter to his address on file that he must sign to process the credits. Also tell him the credit company might also need to call him and ask him questions about the credits. It is really his fault for not looking at his statements but maybe if you send some stuff to his house it will scare him off, who knows. Good luck!

Mark

if he doesnt check his shit, it IS fault, tell him to GFH (go fuck himself)

First a comment to those who said the customer should check his credit card statement and take responsibility. Your in the wrong business right now. There is no wrong or right, if it causes pain to VISA..............


Without passing any comment on this particular case, I wouldn't be surprized to see VISA tackle this next. Guess, but I would think a lot of people do not bother to check every item in their credit card statements. The percentage of customers who 'suck it up' and don't complain must be quite high. Add to that the ever increasing number who do complain/chargeback. Either the recurring model will go, or confirmation of each 'recur' will be required. I reckon it's only a matter of time.

shit, I never look at any of my bills . . . . which has caused a few problems on occassion, but I doubt I am the only one that just pays them once in a while when the urge hits

Check your logs and see if he was using his un/pw. If its never been used, refund him as much as you can. If it was used regularly by someone who fraudulently used his card, tell him theres nothing you can do but cancel his membership so he will not be rebilled in the future.

I am curious what you give the consumer for $49.95 a month ,thats alot of money lol.

I give you $10 for this guys e-mail :Graucho

I wouldn't give the guy anything without getting more information from him first - and perhaps even speaking to him on the phone and not just by email.

Get info like mailing address, SSN, etc.

Definetly contact all the processors and let them know this guys info so they can all blacklist him or he will just do this bullshit again.

Mark

We send midgets to their house to fellate them as they view our sites. The cab fare ain't cheap.

I can't give you the actual email address, but I can do the next best thing. Here's the md5 of the address.

9a3adf7016598186e64748ec64e6cb53

Offer him a free lifetime membership.

Usually, when I get requests like this and they claim they never accessed the members area, I check the logs, show them the evidence of them downloading 10 gigs, and they disappear.

sux why visa and master card just dont introduce extra security measures. credit card is old tech, they should make it more internet friendly, it would just benifit everyone.

Do the stand up thing and refund the fuckers money. He may be a dick but if he never logged into the member's area, he didn't utilize any resources. Make him pay the 13% fee or something, but aside from that, give him back his money.

:2 cents:

We may refund his money it depends on his explanation for why it took him 22 months to notice the charges.

The not utilizing resources is an interesting point, however our primary expense per member is advertising. Proportionately it costs us very little to serve a member. Getting the member in the
first place costs a lot more.

Tell him to fuck off. But say it nicely.:1orglaugh

Pretty to look at, nice to hold, but if you break it consider it sold.

We will be charging you the first nights rate if you don't cancel by the day before yesterday even though you are booking this room today.

_________________________________________

Neither of those stand up to chargebacks either.



The bottom line here is not right or wrong, I'm sorry. It's risk management.

I'll bet you 100 that he gets EVERY one of those months charged back from his bank, without documenting anything, and that he gets the ones credited by IBill charged back too, if you don't credit him.

Once again, it sucks, but it's the cost of doing business.

I'm about to implement dormant account monitoring on my sites... best solution I've come up with so far is to email them if it's been 2-3 weeks since their last access, and a rebill is going to happen within a few days.

I have been toying with Verotel's "Smart Recurring" which requires the surfer to explicitly renew their subscription (with a single click from the email). This would solve the problem of dormant accounts, but it would probably also cause extra cancellations as people make spur of the moment decisions NOT to renew.

BTW, I would consider even a single month dormant, since they are paying a monthly fee for a service they are not using for that month...

im writing wether or not you guys think im in the wrong.

myself ive been billed by a company for 2 years before i noticed i was being billed 1 time every 6 months this kind of stuff i consider a scam half you people who post here are under 18 in the 1st place, my recommendation is refund him as far as ibill will let you. no wonder out industry is in the crisus it is in you guys expect people to pay there life income to you because you have a miniature terms of service that says you will be billed for life until you cancel.

any of my personal members that dont like my site/or my members area get a full refund really it costs you nothing they download 5 gigs of shit it costs you a wopping $20 for it all... all i can say is most of you run your sites for the money, and are ripping people off i cant wait till the governments get involved in this kind of stuff because honeslty he probably did not access your site in atleast a year. myself if someone wants a refund i give it to them most of the time no questions asked.. my site has cleared alot of money, you think big named stores can get away with this? of course not.. no wonder there is so many adult investigations going on.

this guy signed up and A) forgot about it.. or B) could not find your cancel link.

in my opinion you should be held responsible for it all.. refund the poor guy you just STOLE $1000 from him for what ? he didnt even access your site ill bet you. thats 1 less customer that will ever use his visa on the internet again.


flame me its sites like this that are screwing the REAL SITES on the internet over.

nice :thumbsup


any perks for affiliates?

NetRodent,

IBill refunded 5 months of charges because anything up to 6 months can be charged back. I would say that this particular issue has been resolved as best as it can be. I would send a polite letter to the customer explaining that they have already been refunded for 6 months (during which you provided them service) and that they cannot expect a refund for more than that.

What if this customer had been with you for 6 years? Would you think about giving back $3600? The answer is: of course not. Consumers are going to have to take some responsibility for their own credit card.

Victoria

I demand that DirecTV refund me two years of Showtime, because I got a free trial and I never watched it after that.