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Old 09-22-2010, 04:35 PM   #1
AlCapone
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Hey Epass... Why did you just charge me $35.00 for the Visa Annual Fee if I can't use it?

Please credit this back until my funds are available.

Also, how is it that you can transfer funds from my Visa to pay this fee when it's not functioning?

Thanks.
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Old 09-22-2010, 04:36 PM   #2
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Ouch, did they really take the $35 off your VV?
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Old 09-22-2010, 04:36 PM   #3
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they charged funds you can't even use, why would you even care ?
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Old 09-22-2010, 04:37 PM   #4
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i would consider that fraud and file a complaint with Visa and the FTC. They are charging you for something that they can't provide...





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Old 09-22-2010, 04:37 PM   #5
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Ouch, did they really take the $35 off your VV?
20 Aug 2010 Electron Card Annual Fee $-35.00 $0.00
20 Aug 2010 Auto Transfer from Visa $35.00 $35.00
20 Aug 2010 Virtual Card Annual Fee $-5.00 $0.00
20 Aug 2010 Auto Transfer from Visa $5.00 $5.00
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Old 09-22-2010, 04:38 PM   #6
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they charged funds you can't even use, why would you even care ?
Because they cannot 'access' those funds.
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Old 09-22-2010, 04:39 PM   #7
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20 Aug 2010 Electron Card Annual Fee $-35.00 $0.00
20 Aug 2010 Auto Transfer from Visa $35.00 $35.00
20 Aug 2010 Virtual Card Annual Fee $-5.00 $0.00
20 Aug 2010 Auto Transfer from Visa $5.00 $5.00
That was back in August before the cards were down, so they didn't access the VV to do so while it was supposedly down.
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Old 09-22-2010, 04:41 PM   #8
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That was back in August before the cards were down, so they didn't access the VV to do so while it was supposedly down.
Yeah, I see that now. Well, shouldn't it be prorated then?
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Old 09-22-2010, 04:41 PM   #9
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they charged funds you can't even use, why would you even care ?
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Old 09-22-2010, 04:42 PM   #10
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Yeah, I see that now. Well, shouldn't it be prorated then?
Yeah you would think so, but I doubt it.
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Old 09-22-2010, 04:46 PM   #11
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michael will come and tell you about sending in all your personal info and documents
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Old 09-22-2010, 04:46 PM   #12
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They charged mine literally the exact day before the shit hit the fan. Kinda makes you wonder, did they know what was coming and wanted to rip off as many people as they could before the funds were froze?

My card wasn't due for renewal until September 30....why did they take out the $35 on the 1st of the month?

Anyway, I should be able to get that money back, since I never received a new card and obviously it is useless now. Although the chance of that happening is about as great as me having a solid bowel movement.

Last edited by MrBottomTooth; 09-22-2010 at 04:48 PM..
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Old 09-22-2010, 04:46 PM   #13
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wow so they can move money from your visa?

edit: oh ok i see its from august, sorry
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Old 09-22-2010, 04:48 PM   #14
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they charged funds you can't even use, why would you even care ?
So true
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Old 09-22-2010, 04:49 PM   #15
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They charged mine literally the exact day before the shit hit the fan. Kinda makes you wonder, did they know what was coming and wanted to rip off as many people as they could before the funds were froze?

My card wasn't due for renewal until September 30....why did they take out the $35 on the 1st of the month?

Anyway, I should be able to get that money back, since I never received a new card and obviously it is useless now. Although the chance of that happening is about as great as me having a solid bowel movement.
You should get it back, but should and would are pretty far from each other. lol

As far as charging you before it was due, I think they do that so they can mail it out so you have the new one before that one expires.
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Old 09-22-2010, 04:54 PM   #16
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Originally Posted by MrBottomTooth View Post
They charged mine literally the exact day before the shit hit the fan. Kinda makes you wonder, did they know what was coming and wanted to rip off as many people as they could before the funds were froze?

My card wasn't due for renewal until September 30....why did they take out the $35 on the 1st of the month?

Anyway, I should be able to get that money back, since I never received a new card and obviously it is useless now. Although the chance of that happening is about as great as me having a solid bowel movement.
they always charge for VISA Electron at the beginning of the month, because they have expenses to actually make the card and ship it out. It's been always like that...
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Old 09-22-2010, 04:55 PM   #17
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your money is gone.
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Old 09-22-2010, 05:21 PM   #18
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This gets better and better with every Epass thread I read *popcorn*
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Old 09-22-2010, 07:39 PM   #19
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they always charge for VISA Electron at the beginning of the month, because they have expenses to actually make the card and ship it out. It's been always like that...
ok 10 cents to print it and $1 to ship it, wheres the other 33.90 go
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Old 09-22-2010, 08:00 PM   #20
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ok 10 cents to print it and $1 to ship it, wheres the other 33.90 go
Fucking exactly.
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Old 09-22-2010, 09:52 PM   #21
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ok 10 cents to print it and $1 to ship it, wheres the other 33.90 go
I pay $30 a year for my Danish card, from my Danish bank. So whats your problem?
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Old 09-22-2010, 09:53 PM   #22
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We are still waiting to solve this situation and if you will not get the functionality of your cards back you will get the fees back. We are waiting for the outcome of this before a decision is made on this.
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Old 09-22-2010, 10:20 PM   #23
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We are still waiting to solve this situation and if you will not get the functionality of your cards back you will get the fees back. We are waiting for the outcome of this before a decision is made on this.
So the latest update is what exactly?

3 weeks of Epass with their hands on their cocks and nothing to show for it?
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Old 09-22-2010, 10:58 PM   #24
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Originally Posted by AlCapone View Post
Please credit this back until my funds are available.

Also, how is it that you can transfer funds from my Visa to pay this fee when it's not functioning?

Thanks.
Quote:
Originally Posted by AlCapone View Post
20 Aug 2010 Electron Card Annual Fee $-35.00 $0.00
20 Aug 2010 Auto Transfer from Visa $35.00 $35.00
20 Aug 2010 Virtual Card Annual Fee $-5.00 $0.00
20 Aug 2010 Auto Transfer from Visa $5.00 $5.00
Quote:
Originally Posted by Jdoughs View Post
That was back in August before the cards were down, so they didn't access the VV to do so while it was supposedly down.
Quote:
Originally Posted by AlCapone View Post
Yeah, I see that now. Well, shouldn't it be prorated then?
nice attempt at trying to cause some drama...



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Old 09-22-2010, 11:12 PM   #25
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I pay $30 a year for my Danish card, from my Danish bank. So whats your problem?
That we have no card?

PS: I still heart epass...
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Old 09-22-2010, 11:13 PM   #26
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We are still waiting to solve this situation and if you will not get the functionality of your cards back you will get the fees back. We are waiting for the outcome of this before a decision is made on this.
do you have a timeframe for some real news with real updates?

thanks
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Old 09-23-2010, 01:14 AM   #27
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to Micheal, how much money is stalled on the Visa in total, what are we talking about???
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Old 09-23-2010, 01:16 AM   #28
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We are still waiting to solve this situation and if you will not get the functionality of your cards back you will get the fees back. We are waiting for the outcome of this before a decision is made on this.
Ouch, that doesn't sound too promising
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Old 09-23-2010, 01:21 AM   #29
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We are still waiting to solve this situation and if you will not get the functionality of your cards back you will get the fees back. We are waiting for the outcome of this before a decision is made on this.

So this is the news!

And the best part is "We are still waiting"......and the money is in motion is guess?
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Old 09-23-2010, 03:17 AM   #30
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I pay $30 a year for my Danish card, from my Danish bank. So whats your problem?
I'd say his problem is he can't use the card he has paid for. Where as you can use your Danish card
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Old 09-23-2010, 03:30 AM   #31
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Dear Account Holder,

Your new ePassporte Visa Electron Card was mailed today(05-08-2010). Please allow 2 to 4 weeks for your card to arrive in the mail. If your card does not arrive in 4 weeks, please contact us by calling the number listed below or by selecting "Message Center" from the Menu Options listed on the top of the page and sending us a message. When sending a message, please select the Subject Header titled "My Electron Card has not arrived".

today is 23.09.2010 and card is not here


Last edited by 2intense; 09-23-2010 at 03:37 AM..
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Old 09-23-2010, 03:37 AM   #32
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when was it sent?
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Old 09-23-2010, 03:43 AM   #33
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Please credit this back until my funds are available.

Also, how is it that you can transfer funds from my Visa to pay this fee when it's not functioning?

Thanks.
strange
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Old 09-23-2010, 03:44 AM   #34
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when was it sent?
05-08-2010
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Old 09-23-2010, 06:18 AM   #35
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We are still waiting to solve this situation and if you will not get the functionality of your cards back you will get the fees back. We are waiting for the outcome of this before a decision is made on this.
But if it isn't solved. what good is putting the money back on someones virtual visa that does not work?
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Old 09-23-2010, 06:23 AM   #36
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I agree that there should be no fee, because the account does not work.
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Old 09-23-2010, 06:34 AM   #37
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Just do a chargeback.
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Old 09-23-2010, 06:48 AM   #38
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We are still waiting to solve this situation and if you will not get the functionality of your cards back you will get the fees back. We are waiting for the outcome of this before a decision is made on this.
Waiting until when? one day? one month? one year? one decade? one century? lifetime?

Why isn't there a real statement on the situation!?
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Old 09-23-2010, 09:03 AM   #39
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We are still waiting to solve this situation and if you will not get the functionality of your cards back you will get the fees back. We are waiting for the outcome of this before a decision is made on this.
I hope so... is there *any* deadline? It feels like ages right now.
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