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Old 09-07-2010, 07:21 PM   #2151
Ron Bennett
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Quote:
Originally Posted by pornjudge View Post
Pls tell me our old cards will work again in a few days... Im in a foreign Country & need to cash very soon. I cant receive Wires because my cash is in VV. It was in wallet but suspiciously moved to VV last week.
Your old card will likely never work again. So figure that's gone. Maybe ePassporte will send new cards or something in the future, but as of now, that seems highly unlikely.

Saw some other posts about money in wallet being moved to virtual visa recently without authorization. Can others confirm?

Ron
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Old 09-07-2010, 07:22 PM   #2152
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Originally Posted by EN1GMA View Post
Can someone tell me If Wire Transfers works fine with NON US?

Thank you and I hope this story has a happy ending...
Its still working we have a lot of wires to process so it will take a few days before its sent out.
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Old 09-07-2010, 07:25 PM   #2153
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Originally Posted by Michael O View Post
We use third parties to process ACH withdrawals and Original Credits to credit/debit cards and these are being processed automatically and are going through as normal.

We are confident that you will have access to your Virtual card funds this week. Solving this is ongoing and have been since Thursday. Your funds a safe and you will get your money.

We apologize for the inconvenience this is causing but please be patient a little bit longer.

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Old 09-07-2010, 07:26 PM   #2154
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Originally Posted by Michael O View Post
This is for most countries some banks / Card issuers do not allow it but you will be told so when you add your card.
Please note you will be required to send in docs when you add the card.
ID
Front and back of card
Recent statement for the card with your name and address on it.
Michael, I did this on friday, and got a message that says "SUCCESS"...

BUT I donīt see the funds in my bank account yet, I will wait... but in any case it is declined by my bank, money is coming back to the wallet right?
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Old 09-07-2010, 07:26 PM   #2155
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Originally Posted by in3sting View Post
nothing new there, but anyway:

http://www.xbiz.com/news/124946
It says "ePassporte Suspension Due to Program Deficiencies" Is it just a matter of someone did an audit and numbers didn't match, to protect all parties the bank ask visa to shut off the cards till they could get all the numbers to match.

The second day the cards was stopped, just for grins and giggles I tried it one of those machines that do a dailout as they normally are the last to stop payment. The machine didn't even bother to dail out, so it was set in memory that the card numbers that identify those cards was bad. You know its shut down when that machine doesn't even dial out.


For all you people screaming I am starving, bullshit. Sell a domain, sell some banner space. How you going to get paid? Sell it to someone in your country, have them send you a money order, or a check, if worse comes to worse send a few bucks cash, but get off the pitty party. I have ate hotdogs and mac and cheese for weeks, but I'll be damned if I am going to starve.

Before epass we did it the old fashioned way, wire transfers and checks. epass just made it easyer on us to collect money, guess we gotta go back to the old way of doing things.

Last year I lost over $10,000 from sponsors crashing and burning, life goes on. Dig a little harder. Pull yourself by your boot straps and go on.
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Old 09-07-2010, 07:27 PM   #2156
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Quote:
Originally Posted by Michael O View Post
We use third parties to process ACH withdrawals and Original Credits to credit/debit cards and these are being processed automatically and are going through as normal.

We are confident that you will have access to your Virtual card funds this week. Solving this is ongoing and have been since Thursday. Your funds a safe and you will get your money.

We apologize for the inconvenience this is causing but please be patient a little bit longer.
I have faith in you, Micheal. I have faith.
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Old 09-07-2010, 07:27 PM   #2157
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Originally Posted by DEA View Post
Real Photo of St. Kitts-Nevis-Anguilla National Bank ....i cant make this shit up



Proof : http://www.sknvibes.com/Legal/NewsDetails.cfm/7900





plz remeber not to kill the messenger


.
Actually you are. Its a small branch of the bank not the head office of the bank.
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Old 09-07-2010, 07:32 PM   #2158
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michael what is the solution? new bank/new cards? so anyone who is non-us is screwed? we must wait again 1-2 months for new cards and pay $35?
Both is still an option as this time, we are confident that we will solve the problem with Visa so the old cards will work again, if this is not possible we will have different solution for our Account Holders.
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Old 09-07-2010, 07:37 PM   #2159
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[QUOTE=pornjudge;17478062]
Quote:
Originally Posted by Michael O View Post
We are still working to solve this situation and hope to have a solution within 1-2 days.

Account Verification's top priority is to review wires and documents for withdrawals.
Documents are processed in the order we received them.

If you have emailed me I will answer within the next 8 hours.[/QUOTE

Pls tell me our old cards will work again in a few days... Im in a foreign Country & need to cash very soon. I cant receive Wires because my cash is in VV. It was in wallet but suspiciously moved to VV last week.
We hope to have a solution this week.
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Old 09-07-2010, 07:38 PM   #2160
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Wow great news Michael, I really hope our old cards will work again. This week is even better if that happens. Thanks for the update.
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Old 09-07-2010, 07:38 PM   #2161
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Thanks for coming and posting an update, it was much needed

What priority does the VV accounts have Michael?
Getting the Virtual and Electron card turned back on is the #1 priority, while management handles this everyone else is busy getting documents reviewed and wires sent out.
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Old 09-07-2010, 07:39 PM   #2162
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Michael, we wired money to epass 1st of september, that money still does not seem to be in our wallet. Is there a problem / delay in that too ? Usually it would already be in our wallet.
Can you please email your UserID to me?
[email protected]

Then I will ask Accounting to look into it.
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Old 09-07-2010, 07:42 PM   #2163
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Your old card will likely never work again. So figure that's gone. Maybe ePassporte will send new cards or something in the future, but as of now, that seems highly unlikely.

Saw some other posts about money in wallet being moved to virtual visa recently without authorization. Can others confirm?

Ron

With all due respect I might better be able to answer his questions since well you know I actually knows what goes on.
No the cards are blocked its not possible to move funds to or from them, I have been in contact with the person reporting this and we found out why he thought this happened when it were not the case.

Any other rumors/false information you would like to bring to the board, please do so now so I can shot them down quickly.
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Old 09-07-2010, 07:45 PM   #2164
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Originally Posted by nikki99 View Post
Michael, I did this on friday, and got a message that says "SUCCESS"...

BUT I donīt see the funds in my bank account yet, I will wait... but in any case it is declined by my bank, money is coming back to the wallet right?
It takes 2-7 business days depending on your bank bu usually 2-4 business days to receive a ACH withdrawal but it also depends on what time of day you did it we have a cut off time of 3pm I think. Withdrawals made after that will be made processed the following business day.

Yes if you bank rejects the withdrawal the money will got back to your Wallet.
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Old 09-07-2010, 07:45 PM   #2165
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Originally Posted by Michael O View Post
Both is still an option as this time, we are confident that we will solve the problem with Visa so the old cards will work again, if this is not possible we will have different solution for our Account Holders.
thank you
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Old 09-07-2010, 07:53 PM   #2166
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It takes 2-7 business days depending on your bank bu usually 2-4 business days to receive a ACH withdrawal but it also depends on what time of day you did it we have a cut off time of 3pm I think. Withdrawals made after that will be made processed the following business day.

Yes if you bank rejects the withdrawal the money will got back to your Wallet.
thanks Michael, your are the #1 ...
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Old 09-07-2010, 07:54 PM   #2167
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Can you please email your UserID to me?
[email protected]

Then I will ask Accounting to look into it.
Email send
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Old 09-07-2010, 07:55 PM   #2168
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Michael is possible to send thousands to a US checking bank account? or need to be by wire transfer if is high amount ?
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Old 09-07-2010, 08:01 PM   #2169
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email i got asking whats up, first half is old, second is new i think, if not excuse

Quote:
Thank you for your inquiry.

At the request of St. Kitts-Nevis-Anguilla National Bank (SKNA), on September 2, 2010, Visa blocked network access for prepaid cards issued by SKNA and operated by ePassporte.com to address certain program deficiencies. ePassporte.com is a third-party agent that works with SKNA.

It is important to note that impacted SKNA prepaid cardholders are still able to access their funds through SKNA or SKNA's agent, ePassporte.com. For more information cardholders should contact SKNA or ePassporte.com.

Visa is committed to maintaining the integrity of its global payment network and routinely conducts due diligence to ensure Visa prepaid programs adhere to the company's stringent program requirements and controls.

Visa does not have access to or jurisdiction over accounts. Our financial institutions (the banks) issue cards and are responsible for all billing and account management issues. Accounts are confidential and proprietary information between the issuing financial institution (the bank) and the cardholder.

Please address your questions to the financial institution that issued your Visa card. You can contact them using the address or telephone number on your Visa statement or on the back of the card. Only your card-issuing financial institution would be able to assist you with your inquiry.

Thank you for writing.
Visa Webmaster
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Old 09-07-2010, 08:03 PM   #2170
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Michael is possible to send thousands to a US checking bank account? or need to be by wire transfer if is high amount ?
Its possible to send up to $9500 per day but you will need to fill out a limit increase form and submit it with documents.
Email me your UserID and I can send the form to you.
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Old 09-07-2010, 08:04 PM   #2171
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i have $700+ in my VV and badly need it. i hope thi gets resolved asap.
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Old 09-07-2010, 08:08 PM   #2172
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With all due respect I might better be able to answer his questions since well you know I actually knows what goes on.
No the cards are blocked its not possible to move funds to or from them, I have been in contact with the person reporting this and we found out why he thought this happened when it were not the case.

Any other rumors/false information you would like to bring to the board, please do so now so I can shot them down quickly.
Thanks for the clarification - so the person was mistaken.

Still mystified though how virtual visa and wallet are different ...

* Are the funds in two totally different banks?

* How was it that funds could be transferred between them, either direction, practically instantly?

Makes many believe all the funds are in direct control of ePassporte and all this talk of virtual visa funds being so different than wallet funds is a fiction.

For people located in various countries where ID requirements were lax before, will those customers be able to at least make a final withdraw of whatever funds they have in virtual visa and wallet? -or are their funds forever locked until they can provide more documentation? If so, there will likely be many here never getting their money out.

Ron
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Old 09-07-2010, 08:09 PM   #2173
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i have $700+ in my VV and badly need it. i hope thi gets resolved asap.
I am only having breakfast.... no lunch or dinner for me these days... I need to money too
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Old 09-07-2010, 08:26 PM   #2174
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Michael and by wire you can withdraw more than 10k? and what documents need to do it? my account was blocked by asking documents that I already sent time ago. I just need to do a simple wire transfer to my bank account !!
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Old 09-07-2010, 08:42 PM   #2175
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Michael and by wire you can withdraw more than 10k? and what documents need to do it? my account was blocked by asking documents that I already sent time ago. I just need to do a simple wire transfer to my bank account !!
If you have been asked for documents then you need to provide them again.
For wire transfers you need to fill out a form and send it back with a copy of ID.

Michael
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Old 09-07-2010, 08:47 PM   #2176
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Michael O you are fucking amazing! ePassporte would be lost without you!
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Old 09-07-2010, 08:49 PM   #2177
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Originally Posted by Ron Bennett View Post
Thanks for the clarification - so the person was mistaken.

Still mystified though how virtual visa and wallet are different ...

* Are the funds in two totally different banks?

* How was it that funds could be transferred between them, either direction, practically instantly?

Makes many believe all the funds are in direct control of ePassporte and all this talk of virtual visa funds being so different than wallet funds is a fiction.

For people located in various countries where ID requirements were lax before, will those customers be able to at least make a final withdraw of whatever funds they have in virtual visa and wallet? -or are their funds forever locked until they can provide more documentation? If so, there will likely be many here never getting their money out.

Ron
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Old 09-07-2010, 08:53 PM   #2178
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Thanks for the updates Michael O
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Old 09-07-2010, 08:54 PM   #2179
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Originally Posted by Ron Bennett View Post

* Are the funds in two totally different banks?

* How was it that funds could be transferred between them, either direction, practically instantly?
As far as I read (in this very thread) the funds are loaded from the wallet (currently epass controlled) to the vv card. Naturally, once in that state (loaded onto a visa card) epass can't (or shouldnt be able to) just take it back.

Add the fact that those cards are frozen, and it explains fairly well why we cannot touch VV money.

I wish it was a different answer, all mine is on the VV as well.
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Old 09-07-2010, 09:03 PM   #2180
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As far as I read (in this very thread) the funds are loaded from the wallet (currently epass controlled) to the vv card. Naturally, once in that state (loaded onto a visa card) epass can't (or shouldnt be able to) just take it back.

Add the fact that those cards are frozen, and it explains fairly well why we cannot touch VV money.

I wish it was a different answer, all mine is on the VV as well.
I do not understand is why VISA insist they do not control the money. Those who do are Epassporte and SKNA.

Quoted from a visa email:

Quote:
It is important to note that impacted SKNA prepaid cardholders are still able to access their funds through SKNA or SKNA's agent, ePassporte.com. For more information cardholders should contact SKNA or ePassporte.com.
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Old 09-07-2010, 09:06 PM   #2181
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Good to see Michael O. make an appearance. I hope everything can be resolved for all parties. Those lambasting the appearance of that bank branch and the main office have apparently spent very little time in the Caribbean...
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Old 09-07-2010, 09:22 PM   #2182
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Is the VISA statement legit?
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Old 09-07-2010, 09:25 PM   #2183
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If you have been asked for documents then you need to provide them again.
For wire transfers you need to fill out a form and send it back with a copy of ID.

Michael
Nevermind, just found the form in upload document section.
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Old 09-07-2010, 09:31 PM   #2184
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Is the VISA statement legit?
Yes, I got the same reply from visa to my complaint to Visa International on friday.

Since this is the only official statement beside Chris Mallicks memo on friday, I wonder why both official statements say something completely different.

Michael is saying that the problem is epass <> visa
Visa is saying the problem is Epass <> Bank
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Old 09-07-2010, 09:33 PM   #2185
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Originally Posted by nikki99 View Post
I go do the groceries, when I come back, I hope epass issue is solved


Quote:
Originally Posted by nikki99 View Post
almost 2000 pages wowwwwwwwww
Almost.

Quote:
Originally Posted by Jdoughs View Post
Actually it don't say shit about the cards being usable, quite the opposite. It says:

?At the request of St. Kitts-Nevis-Anguilla National Bank (SKNA), on September 2, 2010, Visa blocked network access for prepaid cards issued by SKNA and operated by ePassporte.com to address certain program deficiencies. ePassporte.com is a third-party agent that works with SKNA.
Program deficiencies are not a good thing.



Quote:
Originally Posted by xmas13 View Post
Who is he?

Quote:
Originally Posted by Xplicit View Post
I'm typically not the paycheck-to-paycheck kinda guy but I went on vacation to Hawaii the last week of Aug with the girlfriend.

Spent a bit more then expected, thinking it was okay since I was checking my stats and already earned enough to cover my rent/bills for this month.

I was able to get 2 out of 3 sponsors to send wires instead of epass, but one had paid me epass on sept 1st already and they won't re-send it.

So, now i'm just $100 short on rent with $250 sitting in epass, and now my apartment complex will charge a $100 late fee.

Its one thing when we're just talking about convenience, its another when this shit starts costing me money!!!! Not to mention the first ever late payment on what was a perfect rental history.
I am sorry, but if $100 short makes a difference, you are paycheck to paycheck.

Quote:
Originally Posted by DEA View Post
Real Photo of St. Kitts-Nevis-Anguilla National Bank ....i cant make this shit up



Proof : http://www.sknvibes.com/Legal/NewsDetails.cfm/7900





plz remeber not to kill the messenger


.
The messenger is doing a fine enough job of that himself. A local branch, that had an attempted robbery. Guess the security is better than it appears.

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* Are the funds in two totally different banks?
Pretty sure you know that a physical building is not really an issue here.
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Old 09-07-2010, 09:39 PM   #2186
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Michael, can you please confirm that my signed and scanned wire disbursement form for acc "syffixltd" was received? I sent it to cashmanagement@ and also send a copy to your email on Friday. But I didn't get any reply yet and money are still available on my account wallet.
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Old 09-07-2010, 09:42 PM   #2187
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Let me ask to clarify. I believe that money stay in the bank account and it doesnt affect Epassporte ability to start offering withdrawal methods to those whos cards are blocked.
Wrong?
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Old 09-07-2010, 09:51 PM   #2188
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Originally Posted by baddog View Post



I am sorry, but if $100 short makes a difference, you are paycheck to paycheck.


Wow, you must feel big bad and tough... you just tried to own someone on GFY who's having money problems.

Good For YOU!!!

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Old 09-07-2010, 09:57 PM   #2189
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Originally Posted by Jdoughs View Post
As far as I read (in this very thread) the funds are loaded from the wallet (currently epass controlled) to the vv card. Naturally, once in that state (loaded onto a visa card) epass can't (or shouldnt be able to) just take it back.

Add the fact that those cards are frozen, and it explains fairly well why we cannot touch VV money.

I wish it was a different answer, all mine is on the VV as well.
Before this whole situation you can move the money from vv to wallet and back all day without issues. In fact the whole point of the wallet is for you to move what you're not using on the vv to safekeep it and moving whatever amount back to the vv so that you can withdraw it from the atm.
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Old 09-07-2010, 10:01 PM   #2190
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Keep up the good work Michael O!
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Old 09-07-2010, 10:12 PM   #2191
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Originally Posted by baddog View Post
... I am sorry, but if $100 short makes a difference, you are paycheck to paycheck...
The $$$ amount makes no difference. Wrong is wrong is wrong.
I guess someone paying their hosting acct a $100 short is OK?

'Cause you know, if $100 makes a difference then your little hosting business is on thin ice anyway. Yes? No? Kinda "check-to-check" I guess.

I mean really, it's only a hundred bucks.

Surely a stellar cutting edge provider like yourself can wait indefinitely for that meager C note.




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Old 09-07-2010, 10:15 PM   #2192
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Your wire request have been forwarded to Account Verification and then it will go to Accounting for processing.
We get a lot of wire requests and are handling them in the way we received them. We are doing our best to send out wires as quickly as possible.
thanks dude
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Old 09-07-2010, 10:17 PM   #2193
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Well it's some news I guess.

Let's hope for some real, good news soon.
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Old 09-07-2010, 10:21 PM   #2194
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Wow, you must feel big bad and tough... you just tried to own someone on GFY who's having money problems.

Good For YOU!!!

He was simply clarifying statements made by the original poster.
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Old 09-07-2010, 10:25 PM   #2195
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Hi today got answer from Visa , Michele O please comment Money is safe ? but problem that seems no money in the SKNA ?:

Thank you for your inquiry.

At the request of St. Kitts-Nevis-Anguilla National Bank (SKNA), on September 2, 2010, Visa blocked network access for prepaid cards issued by SKNA and operated by ePassporte.com to address certain program deficiencies. ePassporte.com is a third-party agent that works with SKNA.

It is important to note that impacted SKNA prepaid cardholders are still able to access their funds through SKNA or SKNA's agent, ePassporte.com. For more information cardholders should contact SKNA or ePassporte.com.

Visa is committed to maintaining the integrity of its global payment network and routinely conducts due diligence to ensure Visa prepaid programs adhere to the company's stringent program requirements and controls.

Visa does not have access to or jurisdiction over accounts. Our financial institutions (the banks) issue cards and are responsible for all billing and account management issues. Accounts are confidential and proprietary information between the issuing financial institution (the bank) and the cardholder.

Please address your questions to the financial institution that issued your Visa card. You can contact them using the address or telephone number on your Visa statement or on the back of the card. Only your card-issuing financial institution would be able to assist you with your inquiry.

Thank you for writing.
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Old 09-07-2010, 10:34 PM   #2196
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morning! waiting for good news!
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Old 09-07-2010, 10:35 PM   #2197
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Originally Posted by superdio View Post
I do not understand is why VISA insist they do not control the money. Those who do are Epassporte and SKNA.
Because VISA is primarily a processing network for others.

For example, many people have VISA debit cards that are tied to their bank account ... what happens if the VISA network / card stops working? ... ponder that ... most likely that money is still accessible via other means, such as teller withdraw, check, wire, etc.

And the public statement, reportedly, put out by St. Kitts-Nevis-Anguilla National Bank (SKNA) tends to support this ... VISA does not possess the funds, the bank does.

And furthermore, from my understanding of the statement, ePassporte has control and access to the bank account. So why the delay?

Ron
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Old 09-07-2010, 10:36 PM   #2198
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Originally Posted by Pretty_Lara View Post
At the request of St. Kitts-Nevis-Anguilla National Bank (SKNA), on September 2, 2010, Visa blocked network access for prepaid cards issued by SKNA and operated by ePassporte.com to address certain program deficiencies.

Visa does not have access to or jurisdiction over accounts. Our financial institutions (the banks) issue cards and are responsible for all billing and account management issues. Accounts are confidential and proprietary information between the issuing financial institution (the bank) and the cardholder.
SKNA requested that VISA suspend the cards? That's interesting.. Why would they do that? Is it possible they're having liquidity problems? Could it be that they don't have the funds to cover withdrawals? Pure speculation of course.
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Old 09-07-2010, 10:37 PM   #2199
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Originally Posted by V_RocKs View Post
He was simply clarifying statements made by the original poster.
He would not understand the difference.
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Old 09-07-2010, 10:54 PM   #2200
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EDIT: And the public statement was, reportedly, put out by VISA itself (not St. Kitts-Nevis-Anguilla National Bank (SKNA) as I posted above) ... bottom line VISA does not possess the funds, the bank does.
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