Webair support? - GoFuckYourself.com

Marcus Aurelius · 06-03-2010, 02:39 AM

I need some feedback from People who have Dedicated Servers with them.

Please rate their support by:

- response time
- competence
- ease of getting in touch with (tickets/icq)

Some other thoughts (positive/negative)?

06-03-2010, 02:57 AM

you are assigned your own personal server manager available on all instant messengers, theres live support and email support.

I once had an issue one guy couldnt solve so they got me there 2 top techs and the guy who owns webair onto the case and solved it!

The best service ever!

chupachups · 06-03-2010, 03:00 AM

You never liked them before so why even try? Personally I would have chosen someone else..

ContentPimp · 06-03-2010, 03:02 AM

They have great support. Real live person 247. If you need script installed or some linus package added they get a server admin on it right away and update you regularly on progress. I recommend them for sure

Marcus Aurelius · 06-03-2010, 03:13 AM

Quote:

Originally Posted by Altwebdesign

you are assigned your own personal server manager available on all instant messengers, theres live support and email support.

I once had an issue one guy couldnt solve so they got me there 2 top techs and the guy who owns webair onto the case and solved it!

Sounds good. Is the support REALLY available 24/7 ?
How fast do they take care of issues?

Quote:

Originally Posted by chupachups

You never liked them before so why even try? Personally I would have chosen someone else..

I've never hosted with them, ergo I could never have liked nor disliked them.
You must be mistaking me for someone else.

06-03-2010, 03:16 AM

yes theres live support 247 your personal manager isn available 247 but is there for a good chunk of the day. if theres something the server dosent have enabled/installed they will do it swiftly

Marcus Aurelius · 06-03-2010, 03:18 AM

Quote:

Originally Posted by Altwebdesign

yes theres live support 247 your personal manager isn available 247 but is there for a good chunk of the day. if theres something the server dosent have enabled/installed they will do it swiftly

If the personal assigned manager isn't there, can some other tech take care of things?

chupachups · 06-03-2010, 03:24 AM

Quote:

Originally Posted by Marcus Aurelius

I've never hosted with them, ergo I could never have liked nor disliked them.
You must be mistaking me for someone else.

Seems I did

06-03-2010, 03:33 AM

Quote:

Originally Posted by Marcus Aurelius

If the personal assigned manager isn't there, can some other tech take care of things?

yup, you get email support, you can ask your personal manager to get contact info of other techs and theres also live 24/7 support from your control panel, this isnt available for virtual accounts i believe

greg80 · 06-03-2010, 03:42 AM

best support ever. Tickets are replied to in 5 minutes usually and they get on the job almost immediately. They usually solve any problem within 20 minutes. I can strongly recommend them, have 2 servers there.

Marcus Aurelius · 06-03-2010, 03:48 AM

Sounds very good guys.

I know there are problems with virtual accounts, but Dedicated definitely sounds good the way you describe it.

Mr Happy · 06-03-2010, 04:02 AM

Webair is beyond great! They have the best team in the biz!

I recommend Webair 100% !

Juicy D. Links · 06-03-2010, 05:28 AM

Quote:

Originally Posted by Marcus Aurelius

Sounds very good guys.

I know there are problems with virtual accounts, but Dedicated definitely sounds good the way you describe it.

ticket/live chat or call the 800 number they always pick up also many of the techs are on different messengers...

My first host was Candid hosting back in the day lollll since then it has been Webair

I needed a box PCI Compliant and they did everything on the report and it was alot of shit but they did it just for example

I sometimes like to call their phone at 4 am and moan on the phone

Juicy D. Links · 06-03-2010, 05:29 AM

Quote:

Originally Posted by Marcus Aurelius

Sounds good. Is the support REALLY available 24/7 ?
How fast do they take care of issues?

I have called /used live support at all hours of night .... issues are handled fast unless you need something like "upgrade my php to latest" then that will take a few min lol

Marcus Aurelius · 06-03-2010, 05:38 AM

Quote:

Originally Posted by Juicy D. Links

I sometimes like to call their phone at 4 am and moan on the phone

I think i'm sold

WebairGerard · 06-03-2010, 07:08 AM

Hi Marcus, Yes we do offer true 24x7x365 Support via live chat, phone and ticket system. Please feel free to contact me directly and I will be happy to assist you with any questions you may have.

Thank you

Juicy D. Links · 06-03-2010, 07:12 AM

Quote:

Originally Posted by Marcus Aurelius

I think i'm sold

I call Gerard sometimes and just moan on the phone but I am really masturbating

Klen · 06-03-2010, 07:25 AM

They are good,only thing what suck there is long time required for deploying new server.But,once it's set,you can forget what was name of company then.

Denny · 06-03-2010, 07:30 AM

Their Live help is great

Cyber Fucker · 06-03-2010, 09:59 AM

Quote:

Originally Posted by Marcus Aurelius

I need some feedback from People who have Dedicated Servers with them.

Please rate their support by:

Quote:

Originally Posted by Marcus Aurelius

- response time

If you contact them via life support phone/chat they are always there to help.

5/5

Quote:

Originally Posted by Marcus Aurelius

- competence

I sleep well.

5/5

Quote:

Originally Posted by Marcus Aurelius

- ease of getting in touch with (tickets/icq)

Tickets are always resolved within a few hours.
ICQ - yes, they are frequently online

5/5

Quote:

Originally Posted by Marcus Aurelius

Some other thoughts (positive/negative)?

I would always host my sites with any more reliable hosts for SEO purpose etc... but for everything serious and crucial I would definitely go only with Webair.

Need more?

06-04-2010, 03:08 AM

sign with them!

SomeCreep · 06-04-2010, 03:55 AM

Quote:

Originally Posted by Marcus Aurelius

I need some feedback from People who have Dedicated Servers with them.

Please rate their support by:

- response time
- competence
- ease of getting in touch with (tickets/icq)

Some other thoughts (positive/negative)?

Response time, excellent.
Competence, excellent.
Ticket system is excellent. I don't use ICQ.

Sausage · 06-04-2010, 04:22 AM

Before you jump to them, i would do a few searches here on GFY

IllTestYourGirls · 06-04-2010, 05:25 AM

They have live support. Response time is like 30 seconds.

SGS · 06-04-2010, 06:52 AM

Webair look after us VERY well and we love them.

webair · 06-04-2010, 08:40 AM

Quote:

Originally Posted by Sausage

Before you jump to them, i would do a few searches here on GFY

Thanks for the great feedback guys!!! I'm happy to see the changes we have implemented in our support systems have shown. We are by no means PERFECT, but we like to think we learn and evolve on a daily basis.

Keep in mind we offer more services than just about any other host out there, thus there will tend to be more feedback both good and bad. But again we like to think we learn and grow from our experiences. To address your quote about searches on GFY? i wouldn't necessarily use those as a litmus test personally, although im sure the good outweighs the bad by far =)

Come host with us and see the difference for yourself. I'll throw in a free month to show you what we are about and how far we have come

GrouchyAdmin · 06-04-2010, 08:41 AM

Their dedicated support is perfectly fine; I am not a fan of their virtual support. I would not hesitate to use webair for anything dedicated which I am the primary.

Sharky · 06-04-2010, 08:46 AM

Any issue I've ever had has been handled immediately. It's usually from my own fuckups. I usually pick up the phone cand call their 24 hour support. A real tech has always picked up the line and had me as a top priority.

06-03-2010, 02:39 AM	#1
Marcus Aurelius No Refunds Issued. Industry Role: Join Date: Apr 2003 Posts: 14,809	Webair support? I need some feedback from People who have Dedicated Servers with them. Please rate their support by: - response time - competence - ease of getting in touch with (tickets/icq) Some other thoughts (positive/negative)?

06-03-2010, 03:00 AM	#3
chupachups Confirmed User Join Date: Dec 2002 Location: Sweden/Spain you sum bitch! Posts: 6,576	You never liked them before so why even try? Personally I would have chosen someone else.. __________________

06-03-2010, 03:02 AM	#4
ContentPimp Confirmed User Join Date: Nov 2008 Posts: 3,184	They have great support. Real live person 247. If you need script installed or some linus package added they get a server admin on it right away and update you regularly on progress. I recommend them for sure __________________ Blog Post Writing and Reviews are 2 cents per word & Titles and Gallery Descriptions 1 cent per word We also write Pay Site Reviews, SEO and Mainstream text www.contentpimp.info Contact me on ICQ at 400792466 Payoneer, Paxum and Paypal Accepted forms of Payment by the Pimp

06-03-2010, 03:42 AM	#10
greg80 Confirmed User Industry Role: Join Date: May 2007 Posts: 1,644	best support ever. Tickets are replied to in 5 minutes usually and they get on the job almost immediately. They usually solve any problem within 20 minutes. I can strongly recommend them, have 2 servers there. __________________ Say no to GoDaddy and high renewal prices! Go with NameSilo - FREE private whois for life, $8.99 regstrations and renewals. Free redirects, emails, great control panel and more! NameSilo rocks!

06-03-2010, 07:08 AM	#16
WebairGerard Confirmed User Industry Role: Join Date: Sep 2005 Posts: 8,113	Hi Marcus, Yes we do offer true 24x7x365 Support via live chat, phone and ticket system. Please feel free to contact me directly and I will be happy to assist you with any questions you may have. Thank you __________________

06-03-2010, 02:57 AM	#2
Altwebdesign Guest Posts: n/a	you are assigned your own personal server manager available on all instant messengers, theres live support and email support. I once had an issue one guy couldnt solve so they got me there 2 top techs and the guy who owns webair onto the case and solved it! The best service ever!

06-03-2010, 03:16 AM	#6
Altwebdesign Guest Posts: n/a	yes theres live support 247 your personal manager isn available 247 but is there for a good chunk of the day. if theres something the server dosent have enabled/installed they will do it swiftly

06-03-2010, 03:48 AM	#11
Marcus Aurelius No Refunds Issued. Industry Role: Join Date: Apr 2003 Posts: 14,809	Sounds very good guys. I know there are problems with virtual accounts, but Dedicated definitely sounds good the way you describe it.

06-03-2010, 04:02 AM	#12
Mr Happy So Fucking Banned Industry Role: Join Date: Feb 2010 Location: LMFAO Posts: 485	Webair is beyond great! They have the best team in the biz! I recommend Webair 100% !

06-03-2010, 07:25 AM	#18
Klen Industry Role: Join Date: Aug 2006 Location: Little Vienna Posts: 32,235	They are good,only thing what suck there is long time required for deploying new server.But,once it's set,you can forget what was name of company then.

06-03-2010, 07:30 AM	#19
Denny Too lazy to set a custom title Industry Role: Join Date: Feb 2005 Posts: 17,286	Their Live help is great __________________

06-04-2010, 03:08 AM	#21
Altwebdesign Guest Posts: n/a	sign with them!

06-04-2010, 04:22 AM	#23
Sausage Confirmed User Join Date: Oct 2002 Location: Australia Posts: 3,012	Before you jump to them, i would do a few searches here on GFY

06-04-2010, 05:25 AM	#24
IllTestYourGirls Ah My Balls Industry Role: Join Date: Feb 2007 Location: Under the gold leaf ICQ 388-454-421 Posts: 14,311	They have live support. Response time is like 30 seconds. __________________

06-04-2010, 06:52 AM	#25
SGS Confirmed User Industry Role: Join Date: Dec 2002 Location: Mallorca - Nottingham Posts: 5,176	Webair look after us VERY well and we love them. __________________ See sig...

06-04-2010, 08:41 AM	#27
GrouchyAdmin Now choke yourself! Industry Role: Join Date: Apr 2006 Posts: 12,085	Their dedicated support is perfectly fine; I am not a fan of their virtual support. I would not hesitate to use webair for anything dedicated which I am the primary. __________________ AIM: GrouchyGfy

06-04-2010, 08:46 AM	#28
Sharky Confirmed User Industry Role: Join Date: Mar 2002 Location: Tampa, FL Posts: 4,938	Any issue I've ever had has been handled immediately. It's usually from my own fuckups. I usually pick up the phone cand call their 24 hour support. A real tech has always picked up the line and had me as a top priority. __________________ Sharky