Webair support?
 

I need some feedback from People who have Dedicated Servers with them.

Please rate their support by:

- response time
- competence
- ease of getting in touch with (tickets/icq)

Some other thoughts (positive/negative)?

you are assigned your own personal server manager available on all instant messengers, theres live support and email support.

I once had an issue one guy couldnt solve so they got me there 2 top techs and the guy who owns webair onto the case and solved it!

The best service ever!

You never liked them before so why even try? Personally I would have chosen someone else..

They have great support. Real live person 247. If you need script installed or some linus package added they get a server admin on it right away and update you regularly on progress. I recommend them for sure

Sounds good. Is the support REALLY available 24/7 ?
How fast do they take care of issues?


I've never hosted with them, ergo I could never have liked nor disliked them.
You must be mistaking me for someone else.

yes theres live support 247 your personal manager isn available 247 but is there for a good chunk of the day. if theres something the server dosent have enabled/installed they will do it swiftly

If the personal assigned manager isn't there, can some other tech take care of things?

Seems I did :)

yup, you get email support, you can ask your personal manager to get contact info of other techs and theres also live 24/7 support from your control panel, this isnt available for virtual accounts i believe

best support ever. Tickets are replied to in 5 minutes usually and they get on the job almost immediately. They usually solve any problem within 20 minutes. I can strongly recommend them, have 2 servers there.

Sounds very good guys.

I know there are problems with virtual accounts, but Dedicated definitely sounds good the way you describe it.

Webair is beyond great! They have the best team in the biz!

I recommend Webair 100% !

ticket/live chat or call the 800 number they always pick up also many of the techs are on different messengers...

My first host was Candid hosting back in the day lollll since then it has been Webair

I needed a box PCI Compliant and they did everything on the report and it was alot of shit but they did it just for example

I sometimes like to call their phone at 4 am and moan on the phone

I have called /used live support at all hours of night .... issues are handled fast unless you need something like "upgrade my php to latest" then that will take a few min lol

:1orglaugh

I think i'm sold

Hi Marcus, Yes we do offer true 24x7x365 Support via live chat, phone and ticket system. Please feel free to contact me directly and I will be happy to assist you with any questions you may have.

Thank you :)

I call Gerard sometimes and just moan on the phone but I am really masturbating :pimp

They are good,only thing what suck there is long time required for deploying new server.But,once it's set,you can forget what was name of company then.

Their Live help is great :thumbsup

If you contact them via life support phone/chat they are always there to help.

5/5

I sleep well.

5/5

Tickets are always resolved within a few hours.
ICQ - yes, they are frequently online

5/5

I would always host my sites with any more reliable hosts for SEO purpose etc... but for everything serious and crucial I would definitely go only with Webair.

Need more? :winkwink:

sign with them!

Response time, excellent.
Competence, excellent.
Ticket system is excellent. I don't use ICQ.

Before you jump to them, i would do a few searches here on GFY :)

They have live support. Response time is like 30 seconds.

Webair look after us VERY well and we love them. :)

Thanks for the great feedback guys!!! I'm happy to see the changes we have implemented in our support systems have shown. We are by no means PERFECT, but we like to think we learn and evolve on a daily basis.

Keep in mind we offer more services than just about any other host out there, thus there will tend to be more feedback both good and bad. But again we like to think we learn and grow from our experiences. To address your quote about searches on GFY? i wouldn't necessarily use those as a litmus test personally, although im sure the good outweighs the bad by far =)

Come host with us and see the difference for yourself. I'll throw in a free month to show you what we are about and how far we have come :thumbsup

Their dedicated support is perfectly fine; I am not a fan of their virtual support. I would not hesitate to use webair for anything dedicated which I am the primary.

Any issue I've ever had has been handled immediately. It's usually from my own fuckups. I usually pick up the phone cand call their 24 hour support. A real tech has always picked up the line and had me as a top priority.