Verotel and chargebacks. - GoFuckYourself.com

schilli · 12-28-2002, 05:57 PM

I have been using Verotel as my 3rd party processor for my amateur site since April/02. I also implemented an affiliate program and over the past few months sales have been increasing - especially through my affiliates.

However last Monday I received notice of 16 chargebacks. This has totally freaked me out. I checked out my stats and noticed they all came from the same affiliate (who's since been suspended by Verotel). I emailed Verotel to see what's up with this but have yet to hear back.

So my questionn - Are chargebacks high at Verotel. What's their record on fraud screening. Should I change processors? I've been thinking about globill.

fuxu · 12-28-2002, 05:59 PM

Change processers, your suspended affiliate probably signed up for accounts with his affiliate ID using other peoples credit cards.

schilli · 12-29-2002, 09:49 AM

yeah that's what I thought - and I noticed a totall of 3 of my affiliates have been suspended - I guess this happen a lot.

What are other peoples experience with this - do a lot of affiliates cheat like this with other payment processors?

EscortBiz · 12-29-2002, 09:53 AM

Quote:

Originally posted by schilli
yeah that's what I thought - and I noticed a totall of 3 of my affiliates have been suspended - I guess this happen a lot.

What are other peoples experience with this - do a lot of affiliates cheat like this with other payment processors?

If I see many checks or sudden signups one after another, I email the email addresses who signed up and also try to see if same IP, I caught one affiliate like this.

If you are not ontop of things sooner or later you will be ass raped

inthestars · 12-30-2002, 02:41 AM

I used Verotel on an old site and they do not check for signups from multiple IP addresses, they are quite lax on it. I always checked my signups by hand and if I noticed a duplicate, like two sign ups from the same name, I would email Verotel support.

Ibill might be better.

schilli · 01-02-2003, 09:19 PM

Verotel now allows you to issue refunds from the control panel -- I'll watch my signups more closely now and refund any suspicious transactions.

12-28-2002, 05:57 PM	#1
schilli Confirmed User Join Date: Jun 2002 Location: Toronto, Ontario, Canada Posts: 265	Verotel and chargebacks. I have been using Verotel as my 3rd party processor for my amateur site since April/02. I also implemented an affiliate program and over the past few months sales have been increasing - especially through my affiliates. However last Monday I received notice of 16 chargebacks. This has totally freaked me out. I checked out my stats and noticed they all came from the same affiliate (who's since been suspended by Verotel). I emailed Verotel to see what's up with this but have yet to hear back. So my questionn - Are chargebacks high at Verotel. What's their record on fraud screening. Should I change processors? I've been thinking about globill.

12-28-2002, 05:59 PM	#2
fuxu Confirmed User Join Date: Dec 2002 Location: Cali! Posts: 282	Change processers, your suspended affiliate probably signed up for accounts with his affiliate ID using other peoples credit cards. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

12-29-2002, 09:49 AM	#3
schilli Confirmed User Join Date: Jun 2002 Location: Toronto, Ontario, Canada Posts: 265	yeah that's what I thought - and I noticed a totall of 3 of my affiliates have been suspended - I guess this happen a lot. What are other peoples experience with this - do a lot of affiliates cheat like this with other payment processors?

12-30-2002, 02:41 AM	#5
inthestars Registered User Join Date: Sep 2002 Location: California Posts: 2,021	I used Verotel on an old site and they do not check for signups from multiple IP addresses, they are quite lax on it. I always checked my signups by hand and if I noticed a duplicate, like two sign ups from the same name, I would email Verotel support. Ibill might be better.

01-02-2003, 09:19 PM	#6
schilli Confirmed User Join Date: Jun 2002 Location: Toronto, Ontario, Canada Posts: 265	Verotel now allows you to issue refunds from the control panel -- I'll watch my signups more closely now and refund any suspicious transactions.