Hey Webair!! Where is Support? - GoFuckYourself.com

Forest · 02-21-2010, 12:44 PM

usually support is way better than this but i have been waiting almost 24 hours for a simple email quota increase

are all your support people watching the Olympics?

I hate to resort to the boards for something so simple

Dennis69 · 02-21-2010, 12:48 PM

After all the posts about these guys and there shitty service and support I can't understand why they are still in biz!

Forest · 02-21-2010, 12:48 PM

Quote:

Originally Posted by Dennis69

After all the posts about these guys and there shitty service and support I can't understand why they are still in biz!

i generally have had good support there

Net Money · 02-21-2010, 12:49 PM

Bump for some missing webair support..

Domain Broker · 02-21-2010, 01:11 PM

no surprise here

Agent 488 · 02-21-2010, 01:19 PM

they have support?

MissDiva · 02-21-2010, 01:22 PM

Shit...what other registrant have .com's at 7.99$/year or less?

Barefootsies · 02-21-2010, 01:27 PM

Quote:

Originally Posted by Agent 488

they have support?

count of monte cristo · 02-21-2010, 01:32 PM

Quote:

Originally Posted by Dennis69

After all the posts about these guys and there shitty service and support I can't understand why they are still in biz!

i think its because of their shared hosting business. its hard to make some $10 month clients happy when a good support guy may run you 40-50k+ a year

you have to be very efficient at it and you still have the chance of a pissed off client going to the boards about it, and everyone seeing it and getting a bum rap

nolongerexists · 02-21-2010, 01:34 PM

shared customers dont have access to live support. :-)

BVF · 02-21-2010, 01:41 PM

Quote:

Originally Posted by Barefootsies

Here is the non politically correct version

Vendzilla · 02-21-2010, 01:44 PM

Just email Gerard at Webair dot com, he'll get you fixed up

WebairGerard · 02-21-2010, 02:07 PM

Hi Forest, I see that Chris helped you with this. Please let us know if you need further assistance.

Brent 3dSexCash · 02-21-2010, 03:02 PM

Quote:

Originally Posted by Forest

usually support is way better than this but i have been waiting almost 24 hours for a simple email quota increase

are all your support people watching the Olympics?

I hate to resort to the boards for something so simple

I have used liquidweb.com and theplanet.com for years without issues. Maybe I am just lucky but it is amazing to me how bad the support seems to be for the main hosting companies I see on this forum.

Relentless · 02-21-2010, 03:47 PM

Quote:

Originally Posted by Vendzilla

Just email Gerard at Webair dot com, he'll get you fixed up

QFT. Keep Gerard's email and ICQ handy.

Forest · 02-21-2010, 04:11 PM

Quote:

Originally Posted by WebairGerard

Hi Forest, I see that Chris helped you with this. Please let us know if you need further assistance.

he did take care of it in like 30 seconds once i realized i had him on icq

Dennis69 · 02-21-2010, 04:43 PM

Quote:

Originally Posted by count of monte cristo

i think its because of their shared hosting business. its hard to make some $10 month clients happy when a good support guy may run you 40-50k+ a year

you have to be very efficient at it and you still have the chance of a pissed off client going to the boards about it, and everyone seeing it and getting a bum rap

Sorry but I have disagree... I've been with Phatservers for years and they have cheap shared servers as well... sure you see a scattered post about them and all the other hosts out there but nothing compared to Webair!

And I laugh at this "oh it's only a virtual account"... it's still a customer!!!

Domain Broker · 02-21-2010, 04:46 PM

Quote:

Originally Posted by Dennis69

And I laugh at this "oh it's only a virtual account"... it's still a customer!!!

Absolutely, Phatservers/Amerinoc treat ALL customers the same.

If you're a hosting company and you're going to offer shared/virtual hosting you better treat all customers the same support wise. If you don't want to then don't fucking offer the service. Amazing.

zurc-net · 02-21-2010, 04:52 PM

Quote:

Originally Posted by MissDiva

Shit...what other registrant have .com's at 7.99$/year or less?

Uh... godaddy? Hash7 for renewals and new registration...

fatfoo · 02-21-2010, 09:16 PM

Waiting 24 hours for support... That's a long time...

Sharky · 02-21-2010, 09:40 PM

I've always ICQ'd someone right after I submit a ticket and its done in no time..

Iron Fist · 02-21-2010, 10:04 PM

I love how Webair is always so top notch, but I continue to see threads like this posted on GFY over and over and over again.

Makes me shake my head.

Sharky · 02-21-2010, 11:51 PM

You only hear the bad, noone praises when things are going well. You might just hear bad because they have a lot of clients?

Jensen · 02-22-2010, 04:24 AM

Quote:

Originally Posted by Sharky

I've always ICQ'd someone right after I submit a ticket and its done in no time..

so why do you submit a ticket?

Sharky · 02-22-2010, 04:28 AM

Quote:

Originally Posted by Jensen

so why do you submit a ticket?

To explain my situation/issue.

They have the support available. they need to be able to track support requests. if its something simple i might skip the ticket.

02-21-2010, 12:44 PM	#1
Forest Confirmed User Industry Role: Join Date: Aug 2001 Location: Hollywood Fl. Posts: 9,130	Hey Webair!! Where is Support? usually support is way better than this but i have been waiting almost 24 hours for a simple email quota increase are all your support people watching the Olympics? I hate to resort to the boards for something so simple

02-21-2010, 12:48 PM	#2
Dennis69 Confirmed User Join Date: Feb 2003 Location: Dreamland Posts: 1,685	After all the posts about these guys and there shitty service and support I can't understand why they are still in biz! __________________ HaHaHa

02-21-2010, 01:22 PM	#7
MissDiva Confirmed User Industry Role: Join Date: Dec 2008 Location: On the moon Posts: 663	Shit...what other registrant have .com's at 7.99$/year or less? __________________ icq#: 376883609 http://titsexpo.com - Add your site to this adult directory

02-21-2010, 01:34 PM	#10
nolongerexists Confirmed User Industry Role: Join Date: Apr 2003 Posts: 1,096	shared customers dont have access to live support. :-) __________________ work smart not hard ;)

02-21-2010, 01:44 PM	#12
Vendzilla Biker Gnome Industry Role: Join Date: Mar 2004 Location: cell#324 Posts: 23,200	Just email Gerard at Webair dot com, he'll get you fixed up __________________ Webair died? Carbon is not the problem, it makes up 0.041% of our atmosphere , 95% of that is from Volcanos and decomposing plants and stuff. So people in the US are responsible for 13% of the carbon in the atmosphere which 95% is not from Humans, like cars and trucks and stuff and they want to spend trillions to fix it while Solar Panel plants are powered by coal plants think about that

02-21-2010, 12:49 PM	#4
Net Money Confirmed User Join Date: Dec 2007 Posts: 539	Bump for some missing webair support..

02-21-2010, 01:11 PM	#5
Domain Broker So Fucking Banned Industry Role: Join Date: Oct 2004 Posts: 2,427	no surprise here

02-21-2010, 01:19 PM	#6
Agent 488 Registered User Industry Role: Join Date: Feb 2006 Posts: 22,511	they have support?

02-21-2010, 02:07 PM	#13
WebairGerard Confirmed User Industry Role: Join Date: Sep 2005 Posts: 8,113	Hi Forest, I see that Chris helped you with this. Please let us know if you need further assistance. __________________

02-21-2010, 09:16 PM	#20
fatfoo ICQ:649699063 Industry Role: Join Date: Mar 2003 Posts: 27,763	Waiting 24 hours for support... That's a long time... __________________ Send me an email: [email protected]

02-21-2010, 09:40 PM	#21
Sharky Confirmed User Industry Role: Join Date: Mar 2002 Location: Tampa, FL Posts: 4,938	I've always ICQ'd someone right after I submit a ticket and its done in no time.. __________________ Sharky

02-21-2010, 10:04 PM	#22
Iron Fist Too lazy to set a custom title Join Date: Dec 2006 Posts: 23,400	I love how Webair is always so top notch, but I continue to see threads like this posted on GFY over and over and over again. Makes me shake my head. __________________ i like waffles

02-21-2010, 11:51 PM	#23
Sharky Confirmed User Industry Role: Join Date: Mar 2002 Location: Tampa, FL Posts: 4,938	You only hear the bad, noone praises when things are going well. You might just hear bad because they have a lot of clients? __________________ Sharky