Hey Webair!! Where is Support?
 

usually support is way better than this but i have been waiting almost 24 hours for a simple email quota increase

are all your support people watching the Olympics?

I hate to resort to the boards for something so simple

After all the posts about these guys and there shitty service and support I can't understand why they are still in biz!

i generally have had good support there

Bump for some missing webair support..:helpme

no surprise here

they have support?

Shit...what other registrant have .com's at 7.99$/year or less?

i think its because of their shared hosting business. its hard to make some $10 month clients happy when a good support guy may run you 40-50k+ a year

you have to be very efficient at it and you still have the chance of a pissed off client going to the boards about it, and everyone seeing it and getting a bum rap

shared customers dont have access to live support. :-)

Here is the non politically correct version

http://www.blackvaginafinder.com/coo...arious-1-1.jpg

Just email Gerard at Webair dot com, he'll get you fixed up

Hi Forest, I see that Chris helped you with this. Please let us know if you need further assistance.

I have used liquidweb.com and theplanet.com for years without issues. Maybe I am just lucky but it is amazing to me how bad the support seems to be for the main hosting companies I see on this forum.:2 cents:

QFT. Keep Gerard's email and ICQ handy. :thumbsup

he did take care of it in like 30 seconds once i realized i had him on icq

Sorry but I have disagree... I've been with Phatservers for years and they have cheap shared servers as well... sure you see a scattered post about them and all the other hosts out there but nothing compared to Webair!

And I laugh at this "oh it's only a virtual account"... it's still a customer!!!

Absolutely, Phatservers/Amerinoc treat ALL customers the same.

If you're a hosting company and you're going to offer shared/virtual hosting you better treat all customers the same support wise. If you don't want to then don't fucking offer the service. Amazing.

Uh... godaddy? Hash7 for renewals and new registration...

Waiting 24 hours for support... That's a long time...

I've always ICQ'd someone right after I submit a ticket and its done in no time..

I love how Webair is always so top notch, but I continue to see threads like this posted on GFY over and over and over again.

Makes me shake my head.

You only hear the bad, noone praises when things are going well. You might just hear bad because they have a lot of clients?

so why do you submit a ticket? :2 cents:

To explain my situation/issue.

They have the support available. they need to be able to track support requests. if its something simple i might skip the ticket.