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Hey Webair!! Where is Support? Hey Webair!! Where is Support?
Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 02-21-2010, 12:44 PM   #1
Forest
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Hey Webair!! Where is Support?
usually support is way better than this but i have been waiting almost 24 hours for a simple email quota increase

are all your support people watching the Olympics?

I hate to resort to the boards for something so simple
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Old 02-21-2010, 12:48 PM   #2
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After all the posts about these guys and there shitty service and support I can't understand why they are still in biz!
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Old 02-21-2010, 12:48 PM   #3
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After all the posts about these guys and there shitty service and support I can't understand why they are still in biz!
i generally have had good support there
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Old 02-21-2010, 12:49 PM   #4
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Bump for some missing webair support..
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Old 02-21-2010, 01:11 PM   #5
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no surprise here
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Old 02-21-2010, 01:19 PM   #6
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they have support?
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Old 02-21-2010, 01:22 PM   #7
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Shit...what other registrant have .com's at 7.99$/year or less?
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Old 02-21-2010, 01:27 PM   #8
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they have support?
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Old 02-21-2010, 01:32 PM   #9
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After all the posts about these guys and there shitty service and support I can't understand why they are still in biz!
i think its because of their shared hosting business. its hard to make some $10 month clients happy when a good support guy may run you 40-50k+ a year

you have to be very efficient at it and you still have the chance of a pissed off client going to the boards about it, and everyone seeing it and getting a bum rap
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Old 02-21-2010, 01:34 PM   #10
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shared customers dont have access to live support. :-)
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Old 02-21-2010, 01:41 PM   #11
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Here is the non politically correct version

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Old 02-21-2010, 01:44 PM   #12
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Just email Gerard at Webair dot com, he'll get you fixed up
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Carbon is not the problem, it makes up 0.041% of our atmosphere , 95% of that is from Volcanos and decomposing plants and stuff. So people in the US are responsible for 13% of the carbon in the atmosphere which 95% is not from Humans, like cars and trucks and stuff and they want to spend trillions to fix it while Solar Panel plants are powered by coal plants
think about that
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Old 02-21-2010, 02:07 PM   #13
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Hi Forest, I see that Chris helped you with this. Please let us know if you need further assistance.
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Old 02-21-2010, 03:02 PM   #14
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Originally Posted by Forest View Post
usually support is way better than this but i have been waiting almost 24 hours for a simple email quota increase

are all your support people watching the Olympics?

I hate to resort to the boards for something so simple
I have used liquidweb.com and theplanet.com for years without issues. Maybe I am just lucky but it is amazing to me how bad the support seems to be for the main hosting companies I see on this forum.
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Old 02-21-2010, 03:47 PM   #15
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Just email Gerard at Webair dot com, he'll get you fixed up
QFT. Keep Gerard's email and ICQ handy.
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Old 02-21-2010, 04:11 PM   #16
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Hi Forest, I see that Chris helped you with this. Please let us know if you need further assistance.
he did take care of it in like 30 seconds once i realized i had him on icq
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Old 02-21-2010, 04:43 PM   #17
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Originally Posted by count of monte cristo View Post
i think its because of their shared hosting business. its hard to make some $10 month clients happy when a good support guy may run you 40-50k+ a year

you have to be very efficient at it and you still have the chance of a pissed off client going to the boards about it, and everyone seeing it and getting a bum rap
Sorry but I have disagree... I've been with Phatservers for years and they have cheap shared servers as well... sure you see a scattered post about them and all the other hosts out there but nothing compared to Webair!

And I laugh at this "oh it's only a virtual account"... it's still a customer!!!
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Old 02-21-2010, 04:46 PM   #18
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And I laugh at this "oh it's only a virtual account"... it's still a customer!!!
Absolutely, Phatservers/Amerinoc treat ALL customers the same.

If you're a hosting company and you're going to offer shared/virtual hosting you better treat all customers the same support wise. If you don't want to then don't fucking offer the service. Amazing.
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Old 02-21-2010, 04:52 PM   #19
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Shit...what other registrant have .com's at 7.99$/year or less?
Uh... godaddy? Hash7 for renewals and new registration...
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Old 02-21-2010, 09:16 PM   #20
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Waiting 24 hours for support... That's a long time...
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Old 02-21-2010, 09:40 PM   #21
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I've always ICQ'd someone right after I submit a ticket and its done in no time..
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Old 02-21-2010, 10:04 PM   #22
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I love how Webair is always so top notch, but I continue to see threads like this posted on GFY over and over and over again.

Makes me shake my head.
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Old 02-21-2010, 11:51 PM   #23
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You only hear the bad, noone praises when things are going well. You might just hear bad because they have a lot of clients?
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Old 02-22-2010, 04:24 AM   #24
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I've always ICQ'd someone right after I submit a ticket and its done in no time..
so why do you submit a ticket?
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Old 02-22-2010, 04:28 AM   #25
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so why do you submit a ticket?
To explain my situation/issue.

They have the support available. they need to be able to track support requests. if its something simple i might skip the ticket.
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