Do you piss off customers by doing authorizations? - GoFuckYourself.com

baycouples · 01-21-2010, 02:00 PM

This question is for those who have their own processing systems. As you know some customers try to complete a pay form a few times before they get it right. Each time their payment is rejected they get an authorization charge that doesn't go away for a couple of days.

So, if they try a few times and then see $200+ worth of charges on their statement thinking those are real charges - how do you deal or go around that?

nation-x · 01-21-2010, 04:10 PM

Quote:

Originally Posted by baycouples

This question is for those who have their own processing systems. As you know some customers try to complete a pay form a few times before they get it right. Each time their payment is rejected they get an authorization charge that doesn't go away for a couple of days.

So, if they try a few times and then see $200+ worth of charges on their statement thinking those are real charges - how do you deal or go around that?

It happens with all ACH transactions... if they want to avoid it they should choose a different payment method.

NemesisEnforcer · 01-21-2010, 05:26 PM

Quote:

Originally Posted by baycouples

- how do you deal or go around that?

I get this on a regular basis. The customer is usually angry because they see multiple charges on their online statement.

I diffuse the situation by explaining to them the difference between authorizations and charges. Thereafter, I list each transaction that got authorized and explain to them why it failed. Usually, it's bad address, incorrect CVV2, etc.

I have my explanations pre-written. I copy and paste it in my reply.

V_RocKs · 01-21-2010, 07:49 PM

That is what happens when you have your dick in one hand and you are trying (desperately) to buy porn.

baycouples · 01-21-2010, 09:14 PM

IC, it's good to know that I'm having the same issue like everybody else :-)

baycouples · 01-23-2010, 05:45 PM

Any other comments? suggestions?

Barefootsies · 01-23-2010, 07:19 PM

Quote:

Originally Posted by baycouples

Any other comments? suggestions?

Surf's up.

Boobgirl · 01-24-2010, 10:27 AM

I have an explaination in my 'decline email' that is sent out.

SmokeyTheBear · 01-24-2010, 10:56 AM

i am fucking pissed at a cc company for doing this recently

double auth'd a 200+ charge AND then declined it, so my balance is down $400+

WHen i contacted the merchant ( netbilling ) for help the guy seemed clueless, helpfull but clueless.

seems like a pretty simple process, customer goes to buy something , merchant does an auth , then bills the card , but if there is a problem and you re-try they dont just use the original auth , they take another auth, then everyone points the finger at the other guy, cccard says ( contact the merchant they are holding the funds ) , ( merchant says contact your cc they are holding the funds ). Why allow an auth but not allow the transaction.? dont take the auth if you cant bill it properly.

SmokeyTheBear · 01-24-2010, 11:26 AM

i don't get the need for an "auth" for something that you already know the charge for, it would be like buying a burger and the store says " let me see if you have anough money,, ahh yes you do but there was a problem sticking it in the cash register so i'm going to need another $20, you will get the first $20 back in a few days, oh wait , there was a problem sticking it in again , im going to need another $20.

BillyHoe · 01-24-2010, 01:14 PM

Quote:

Originally Posted by Boobgirl

I have an explaination in my 'decline email' that is sent out.

ditto

baycouples · 01-24-2010, 01:53 PM

I agree - in this age I think this process is pathetic and there is probably 100 better ways of doing it. But I do realize we're dealing with banks and they don't seem to ever get it right or want to improve.

fuzebox · 01-24-2010, 02:28 PM

Yes, surfers sometimes get pissed. It is also infinitely more profitable than only preauthing $1 and then paying your affiliates PPS on that.

IllTestYourGirls · 01-24-2010, 06:49 PM

What pisses me off more than anything is when I buy gas and they auth $50 but I only buy $10 and it takes 30 days to clear that auth. So if I buy gas 10 times a month Im down 500 bucks.

01-21-2010, 02:00 PM	#1
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	Do you piss off customers by doing authorizations? This question is for those who have their own processing systems. As you know some customers try to complete a pay form a few times before they get it right. Each time their payment is rejected they get an authorization charge that doesn't go away for a couple of days. So, if they try a few times and then see $200+ worth of charges on their statement thinking those are real charges - how do you deal or go around that?

01-24-2010, 10:27 AM	#8
Boobgirl Confirmed User Industry Role: Join Date: Sep 2005 Posts: 436	I have an explaination in my 'decline email' that is sent out. __________________ Dawn Allison www.dawnsplace.com www.dpdollars.com

01-24-2010, 10:56 AM	#9
SmokeyTheBear ►SouthOfHeaven Join Date: Jun 2004 Location: PlanetEarth MyBoardRank: GerbilMaster My-Penis-Size: extralarge MyWeapon: Computer Posts: 28,609	i am fucking pissed at a cc company for doing this recently double auth'd a 200+ charge AND then declined it, so my balance is down $400+ WHen i contacted the merchant ( netbilling ) for help the guy seemed clueless, helpfull but clueless. seems like a pretty simple process, customer goes to buy something , merchant does an auth , then bills the card , but if there is a problem and you re-try they dont just use the original auth , they take another auth, then everyone points the finger at the other guy, cccard says ( contact the merchant they are holding the funds ) , ( merchant says contact your cc they are holding the funds ). Why allow an auth but not allow the transaction.? dont take the auth if you cant bill it properly. __________________ hatisblack at yahoo.com

01-24-2010, 11:26 AM	#10
SmokeyTheBear ►SouthOfHeaven Join Date: Jun 2004 Location: PlanetEarth MyBoardRank: GerbilMaster My-Penis-Size: extralarge MyWeapon: Computer Posts: 28,609	i don't get the need for an "auth" for something that you already know the charge for, it would be like buying a burger and the store says " let me see if you have anough money,, ahh yes you do but there was a problem sticking it in the cash register so i'm going to need another $20, you will get the first $20 back in a few days, oh wait , there was a problem sticking it in again , im going to need another $20. __________________ hatisblack at yahoo.com

01-24-2010, 06:49 PM	#14
IllTestYourGirls Ah My Balls Industry Role: Join Date: Feb 2007 Location: Under the gold leaf ICQ 388-454-421 Posts: 14,311	What pisses me off more than anything is when I buy gas and they auth $50 but I only buy $10 and it takes 30 days to clear that auth. So if I buy gas 10 times a month Im down 500 bucks. __________________

01-21-2010, 07:49 PM	#4
V_RocKs Damn Right I Kiss Ass! Industry Role: Join Date: Dec 2003 Location: Cowtown, USA Posts: 32,405	That is what happens when you have your dick in one hand and you are trying (desperately) to buy porn.

01-21-2010, 09:14 PM	#5
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	IC, it's good to know that I'm having the same issue like everybody else :-)

01-23-2010, 05:45 PM	#6
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	Any other comments? suggestions?

01-24-2010, 01:53 PM	#12
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	I agree - in this age I think this process is pathetic and there is probably 100 better ways of doing it. But I do realize we're dealing with banks and they don't seem to ever get it right or want to improve.

01-24-2010, 02:28 PM	#13
fuzebox making it rain Industry Role: Join Date: Oct 2003 Location: seattle Posts: 22,038	Yes, surfers sometimes get pissed. It is also infinitely more profitable than only preauthing $1 and then paying your affiliates PPS on that.