Quote:
Originally Posted by baycouples
- how do you deal or go around that?
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I get this on a regular basis. The customer is usually angry because they see multiple charges on their online statement.
I diffuse the situation by explaining to them the difference between authorizations and charges. Thereafter, I list each transaction that got authorized and explain to them why it failed. Usually, it's bad address, incorrect CVV2, etc.
I have my explanations pre-written. I copy and paste it in my reply.