I know it is frustrating but, as always, we will work with our customers to make this right by them. That's one thing that I am proud to say, we will go to the ends of the earth for our clients. I cannot always promise perfection but I can promise our level of commitment to our customers.

When this is all settled down we will communicate with our customers and we will do whatever it takes to make them happy.


--T

from now on i keep all backups on a remote server, index files at least.

FYI 10:56 CST- still down. Assume this is why statsremote is not reachable too.

Everybody has problems sometime....

I know it's frustrating as a customer, but if your income is that important you should have a backup solution in place. :2 cents: Do you hassle your $29.95/mo ISP for thousands of dollars in compensation when they go down for a couple of hours?

For what it's worth, it's the first network downtime over 10 minutes in 3+ years that I have been with Natnet.

What i trace nationalnet DNS it gets to natnet @ level3 and then it starts looping...

9 NationalNet.Atlanta1.Level3.net (4.78.211.162) 64.968 ms 65.225 ms 64.895 ms
10 * * *
11 66.115.128.117 (66.115.128.117) 66.078 ms 270.439 ms
66.115.128.33 (66.115.128.33) 65.654 ms
12 * * *
13 66.115.128.117 (66.115.128.117) 67.464 ms 66.930 ms
66.115.128.33 (66.115.128.33) 66.053 ms
14 * * *
15 66.115.128.117 (66.115.128.117) 67.064 ms 67.934 ms
66.115.128.33 (66.115.128.33) 66.904 ms
16 * * *
17 66.115.128.33 (66.115.128.33) 67.111 ms
66.115.128.117 (66.115.128.117) 94.357 ms
66.115.128.33 (66.115.128.33) 69.020 ms
18 * * *

fwiw, there have been several ddos attacks today.

VPS.net went down
Softlayer went down
now natnet :(

someone set us up the bomb

anyone up for some traffic trades? im gonna need some to compensate the lost ones after this :)

my stats are about 20% off from normal.

this could get costly for some.

Good for traffic trades.... Some trades went in to auto suspend...

That's correct... I'm very sorry about this but StatsRemote doesn't work if NatNet is down :(

Fortunately this is very rare... hosting with them since 1998.

If you have friendly trading partners, they should shoot ya a nice force to help ya get things going again. You could always do a quick traffic buy when things come back up to get your trades going again...

I am very happy with their service it is solid but for those that say their sites or natnet's network has never been down or very little downtime for " X "amount of years , that must be a miracle , because I been with them for less than half year and this is my 4th downtime .....

No biggie, stuff happens.... I'm sure NatNet will pull out all the stops to get things back up.

When I saw the connection problem, I went WTF is wrong with my computer/net connection now.. Some good news. This time it isn't a problem I have to tackle.

Was headed to my backup connection and my usual trouble shoot - glad i thought to stop by GFY first.

Over 3hrs for me... ive lost about $1,000 so far due to this downtime, and counting :(

I wonder how much money guys like quickbuck who are down are losing?

"Do you hassle your $29.95/mo ISP for thousands of dollars in compensation when they go down for a couple of hours?" Rowan, yes i do, but that's a different issue.

It's not right for customers to pay lots of money monthly and not get what they paid for. I definitely think a partial reimbursement is not unreasonable for ALL their clients.

Everyone here including Natnet is losing money.... it's a question of how much is lost?

Are you really going to be this much of an idiot for $.50c?

much more then they would lose for giving us 1 month of free hosting :banana

Yeah same here, it's been a bit spotty since we switched over to Natnet 4-5 months ago, but still have faith in the service as well.

i dont care about hosting refund.. how much is that? $1?

what im upset about a bit is i started a new campaign for some shit that was getting around $300/hr at 6pm, 7pm, 8pm, then bam it goes down... and it was on the way up.. ive lost at least $1k, probably more like $2k if it doesnt come back in an hr or two...

oh wells.. time to go out and get drunk, no need waiting here for shit to come up

I guess my point was that the adult industry tends to have larger profit margins, so the cost of hosting is relatively small in comparison to income. And the host's own profit from you is a smaller percentage of that figure. So you can't really expect a host to be able to pay you 500% of your monthly fee as compensation for the $ you've lost for half a day's downtime. At some point the responsibility has to fall on the customer (eg with a hot spare at another host) because the host can only do so much, unless you want them to go broke... :2 cents:

good news i called a tarot master and she said natnet will come back online in 10 minutes.

the card lady better be right.

5 more mins and we'll know.. or he better call and chargeback

I unplugged NatNet, and then I got sidetracked.

What kind of campaign are u running at 300/hr? Adwords or ppc related? Big money to lose then on that.

Chargeback.. did you use an american express? its very easy.. just login and hit dispute..

Its annoying when you don't have control over your own business.

live now!

ah finally my sht is back.. hopefully it aint going down again

The tarot gypsy was off only by a few minutes. I am back up!

Things should be coming back up now....we will be here all night making sure and I will keep you posted.

--T

shemp.com is back...

PingdomAlert UP:
RoaringTiger (www.roaringtiger.com) is UP again at 11/19/2009 09:49:19PM, after 3h 5m of downtime.

looks like its coming back.. all the natnet sponsors seemed to be down 5 mins ago.. so this is good :) reloading my niftystats :)

thanks for keeping an eye on things, bro
:thumbsup

So was this a DDOS?

My stuff is back up, too.

Back up again here, just under 3 hours or so in total. Thanks for fixing it guys.
WG