Here is what you do, search gfy for webair then search gfy for mojohost. I think you might be shocked what you find LOL.

Mark

see my sig

My point here is why bump a thread from over 6 months ago. What is your user id email it to me personally [email protected] and i will post exactly what the real issue is. Wether it's a virtual, or managed dedicated account, and put the facts on the line.

Additionally, i see a threat post count of what 89? and yes that seems somewhat odd to me =)

Common guys let's get all the facts straight. Webair hosts close to 100K ips now and growing, we have 6 locations! We offer more services than any other host out there from cloud hosting, managed hosting, to our own CDN network. Of course you shouldn't ha ve to wait 4 hours to have a ticket completed. Our average response time varies depending upon the situation as with every host.

Billy, send me your info I'll look into it personally, if we are at fault i'll fix the issue and host you for free for 6 months.

Fair enough? :)

I rarely have to wait for issues to get resolved.

Normally I call them directly and actually speak to someone... usually at 3am.

Thanks PW

This is usually the case...We always go above and beyond for our clients. Again this one seems kinda of odd to me.

old therad bump
89 post count
no details

If i am incorrect and we are at fault I will more than make it up to the client... if he truly is one. We have made GREAT STRIDES to im prove our ticket response time over the past year or so. We deal with thousands of clients. There Are huge differences between Webair and other hosts out there. If one of my employees said there is something more important for him to attend than the client he was working with he would be fired on the spot. We treat our clients like family. If we didn't we wouldn't be in business for over 13 years now.

Again, let's get all the details and put them all on the table and take it from there. My personal contact info is no secret =) see sig...:)

I don't mean to be a prick, but anyone who hosts with webair really does deserve what they get. There have been almost daily webair threads for years now and still people go with them, so no sympathy at all... you have seen the crap and you decided to go with a shit host to save a few bucks.

Theres 2 reasons why you see threads for Webair more than some hosts.

1. Webair handles more clients than most hosts and, if you haven't noticed, has packages that are great for absolute beginners as well as great deals for the big guys. So, you have more little guys that don't know shit from shit posting crap on the boards about problems they often created instead of doing what experienced guys would do... picking up the phone, using instant chat, ICQ and so on. The other hosts barely even market to the little guys anymore just so they don't have to deal with these problems.

2. Anyone who's been around as long as I have has seen how catty the hosting game is. Fake nicks pop up every other month trashing hosts like Webair.


Take what you see and discount about 90% of the bullshit when it comes to hosting piss threads on this board.

I have a server with them and there's always someone that can help me in the LiveChat.....

Jo vaig tenir molts mal de caps de Webair.

good post Pornwolf. Thats exactly how I chose Webair. I wanted a host with a solid network and reliability. If im down im not making money. Im never down at Webair.

Usually the ticket responses are good too. Chris, Lew and some of the other techs are top notch. I never had a problem long enough to effect business because these guys are on their game.
:thumbsup

give natnet a try. i just submitted a ticket right this moment, and guess what: by the time i post this message, they will reply to it... :)

lol, guess what? they solved the problem (hosting for 10 domains) and closed the ticket already... :) check out the previous message time... :)

Move on. Find better service.

Mike,

I've called tech support several times and I've had a ticket open for a while (#485473). I'm virtual and they've been telling me that it was first DNS and now a routing issue. I was told that since I'm in Japan the routing must be taking too long because it's so far away. What?! Then I was told that my site was working fine by several of your support team even though I sent trace routes that timed out from various locations. I asked people in vancouver, tokyo, miami...etc. to check the site and it's been down.

I'll email you as well but I'm sure you can check the details using the ticket number.

I did a search for Webair and this thread popped up. So this is the one I bumped. If you can fix the issue I'll be sure to let everyone know the good news just as I'm letting everyone know right now how shitty the service has been since I made the move.





Billy

been with Webair over 4 years now and they have been great.

I started with a small cheapo shared plan back then and upgraded to my own servers over time. they treated me like I was a big spender when i was paying just $9 a month back then and that always impressed me and I grew with them.

they have been in business forever and thats important to me knowing they are in it for the long haul and not some fly by night reseller. I always get the support I need when needed. If you have an issue just work it out with them and they will get you right. :2 cents:

I have never had any problems with Webair yet. I am hosting with them for 3 years now :2 cents:

No problems at all

That was the plan until they kept telling me all was fine. I was checking myself and it was down. Tell me that wouldn't piss you off.

I'm a small cheapo shared plan now BTW.

Just missed the hole aciton.

WEBAIR - the host for people who don't know any better. :thumbsup

100 webair supports

:glugglug

right. Just from all the bad threads I read about them all over the place there is no way I'd touch them with a shitty stick :2 cents:

Awesome. :1orglaugh:1orglaugh:1orglaugh

If you have a small shared/virtual plan and want good support try out phatservers.:2 cents:

I had Webair for about 12 months. It was one of the biggest mistakes I ever did.

Tickets took forever to answer, have the time I had to outline to the techs exactly what was wrong and tell them how to fix it. I felt like they were reading from a book.


I switched to Mojohost and now I will never look back! :thumbsup

Good luck getting your sites back up Billy. I'd definitely look into moving to another host though. There are some really good hosts that post here but, from my own personal experience, Webair is not one of them.

I have been with webair for 5 years now. I'm very happy with the servers and the service. Anything I have ever needed I just open up live help and get someone in a matter of minutes, at any time during the day. Mike and the staff at webair have bent over backwords to make me happy and I'm very thankful for that. I recommend webair to all my clients and have never heard of any issues at all from my them. They have nothing but good things to say eveytime I ask them how it is going with their new server.

I have several other boxes all over the place as well. So this is not my only server. I give two thumbs up to webair.

it takes a whole 24hours to get back to you, by that time you already fixed the problem