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Old 11-26-2008, 08:39 PM   #1
Brad Mitchell
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:stop MojoHost celebrates 20,000th support ticket

Happy Thanksgiving Everyone!

I just thought this milestone was neat and I would share it with everyone. 6.5+ years so far and never a dull moment! I remember the first time Corey took a vacation and that was when we started using the ticket system, with our first part time employee.

We had some fun with this around the office.. I happen to read all of the tickets as they come in and was sitting there thinking, I'll be damned if I give 20k to someone else! So, I posted a support ticket and all of the techs have been posting to it ever since... What a bunch of geeks we are. LOL

Thank you to all of our wonderful clients and to our hard working employees that put the Mojo in Hosting!

Sincerely,

Brad
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Old 11-26-2008, 08:45 PM   #2
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congrats
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Old 11-26-2008, 08:45 PM   #3
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congrats and happy thanksgiving to you also
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Old 11-26-2008, 08:46 PM   #4
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Congrats
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Old 11-26-2008, 08:49 PM   #5
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Don't be modest Brad. Thanks for the 3 months of free hosting prize you gave me for posting that 20,000th ticket. Much appreciated.
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Old 11-26-2008, 11:20 PM   #6
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According to my ticket history I've posted just over one half of one percent (.55%) of those tickets since 2004 -- just about every one of them a (successful!) plea to save me from the consequences of my own ignorance or lack of ability.

Corey and the gang are damn good at what they do.
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Old 11-26-2008, 11:30 PM   #7
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congrats!
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Old 11-26-2008, 11:32 PM   #8
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Quote:
Originally Posted by Forkbeard View Post
According to my ticket history I've posted just over one half of one percent (.55%) of those tickets since 2004 -- just about every one of them a (successful!) plea to save me from the consequences of my own ignorance or lack of ability.

Corey and the gang are damn good at what they do.
Hehehehe

I was going to queue a report and fire the top 10% of ticket makers as clients as I'm sure they make up 90% of the tickets. LOL ...just kidding...

thank you for your business!!

Brad
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Old 11-26-2008, 11:58 PM   #9
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Congrats Brad I think I am responsible for quite a few of those hehe.

Mark
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Old 11-27-2008, 12:14 AM   #10
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Congrats Brad I think I am responsible for quite a few of those hehe.

Mark

Agreed. I know we are a pain in the ass. Rob is the man! Saved us from so many email problems and has us on a server side spam blocker which has helped us so much.


I can't express in words how impressed I am with your team and how far you have come.


Congrads Brad!
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Old 11-27-2008, 12:55 AM   #11
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Hehehehe

I was going to queue a report and fire the top 10% of ticket makers as clients as I'm sure they make up 90% of the tickets. LOL ...just kidding...

thank you for your business!!

Brad
phew....i guarantee i'm in the top 10% too
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Old 11-27-2008, 01:49 AM   #12
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congrats Brad, Happy Thanksgiving
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Old 11-27-2008, 02:22 AM   #13
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Congrats, is it true that %20 of those support tickets are people asking where you get your great shirts? Happy Thanksgiving
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Old 11-27-2008, 02:34 AM   #14
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I'm sure I helped on the last little push with my tickets over the past few weeks.
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Old 11-27-2008, 05:19 AM   #15
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Old 11-27-2008, 05:26 AM   #16
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Happy thanksgiving and congratulations
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Old 11-27-2008, 05:32 AM   #17
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Happy Thanksgiving and congratulations for your Top Notch Support Team!!! I do love 'em all!
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Old 11-27-2008, 05:35 AM   #18
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Old 11-27-2008, 06:11 AM   #19
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congrats! hope all of those are solved!
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Old 11-27-2008, 06:45 AM   #20
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congrats Brad!
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Old 11-27-2008, 06:50 AM   #21
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COngrats man!
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Old 11-27-2008, 07:24 AM   #22
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Congrats! That`s a good mark!
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Old 11-27-2008, 09:32 AM   #23
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Congrats Brad I think I am responsible for quite a few of those hehe.

Mark
Your sure are... but we love ya Mark!

Quote:
Originally Posted by IntenseCash View Post
Agreed. I know we are a pain in the ass. Rob is the man! Saved us from so many email problems and has us on a server side spam blocker which has helped us so much.


I can't express in words how impressed I am with your team and how far you have come.


Congrads Brad!
You're fired! Too many tickets, Chuck. LOL LOL LOL

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congrats Brad, Happy Thanksgiving
Thank you Julius!!!

Quote:
Originally Posted by xclusive View Post
Congrats, is it true that %20 of those support tickets are people asking where you get your great shirts? Happy Thanksgiving
I wish, if that were the case I could close more tickets myself! LOL

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Originally Posted by uno View Post
I'm sure I helped on the last little push with my tickets over the past few weeks.

Oh, I can tell you're only just getting started... j/k

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Happy Thanksgiving and congratulations for your Top Notch Support Team!!! I do love 'em all!
Looking forward to seeing you on that new upgraded server buddy

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Congrats!
Welcome aboard! I think you'll be up next week, we're still working on that 1st ticket of yours.

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Congrats! That`s a good mark!
Thanks and welcome aboard! At the rate we're going, we'll be hosting all of your friends and business partners pretty soon

Happy Thanksgiving everyone!

Brad
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Old 11-27-2008, 09:35 AM   #24
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Congrats Brad
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Old 11-27-2008, 09:35 AM   #25
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what to say then CONGRATS!
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Old 11-27-2008, 09:41 AM   #26
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i dont even want to know how many i have been pushing with you over the last month
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Old 11-27-2008, 09:42 AM   #27
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nice congrats! best move we ever did move to Mojo
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Old 11-27-2008, 09:42 AM   #28
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I wouldn't brag about the number of support tickets my customers have to file. But that's just me.
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Old 11-27-2008, 10:07 AM   #29
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Keep up the good work!
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Old 11-27-2008, 10:35 AM   #30
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i dont even want to know how many i have been pushing with you over the last month
lots and lots and lots... and then some more!

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Originally Posted by DutchTeenCash View Post
nice congrats! best move we ever did move to Mojo
Happy to have you aboard! It's very rewarding to see clients flourish within our infrastructure.

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I wouldn't brag about the number of support tickets my customers have to file. But that's just me.
We are fully managed support without control panels so almost everything to be done comes in via support ticket..... from every single script install to DB addition to domain add and all of the complex problems and setups. Nothing to be ashamed about here, we're in the service business.

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Keep up the good work!
Thanks, Chris! We are so pleased to be hosting your whole business

Brad
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Old 11-27-2008, 10:38 AM   #31
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Very nice Brad congratulations!
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Old 11-27-2008, 01:43 PM   #32
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mojo host is the shitz
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Old 11-27-2008, 02:26 PM   #33
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great milestone brad
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Old 11-27-2008, 02:35 PM   #34
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I think we represent about half of those tickets hahahaha!

Congrats Brad!
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Old 11-27-2008, 02:40 PM   #35
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lol... not bad!
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Old 11-27-2008, 02:47 PM   #36
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congrats to the best host out there
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Old 11-27-2008, 07:38 PM   #37
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Good work Brad
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Old 11-27-2008, 08:07 PM   #38
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Not hating on ya or anything, but isn't celebrating a number that high for the amount of clients who have been having PROBLEMS with your services, uhm, kind of not good?
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Old 11-27-2008, 08:18 PM   #39
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Congrats babe! love my hosting. :P
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Old 11-27-2008, 10:56 PM   #40
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Not hating on ya or anything, but isn't celebrating a number that high for the amount of clients who have been having PROBLEMS with your services, uhm, kind of not good?
all my support tickets were about adding a new domain etc. ...
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Old 11-27-2008, 10:59 PM   #41
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at least 18,900 of those tickets are from me.
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