Reps from Tube Titans -- C'mon in! - GoFuckYourself.com

adultspeech · 01-22-2009, 02:14 PM

Hi,

I have submitted two support requests via the support section of my affiliate panel. Both have gone unread.

I need to get in touch with one of you if at all possible. Thank you.

ICQ# 413871888

collegeboobies · 01-22-2009, 02:19 PM

Quote:

Originally Posted by adultspeech

Hi,

I have submitted two support requests via the support section of my affiliate panel. Both have gone unread.

I need to get in touch with one of you if at all possible. Thank you.

ICQ# 413871888

Ouch, how long did they take?

adultspeech · 01-22-2009, 02:35 PM

Quote:

Originally Posted by collegeboobies

Ouch, how long did they take?

Believe me, I'm not trying to be a jerk. It's only been about 30 hours, but their message system says that the messages haven't even been read. I'm hoping that they are just busy creating an awesome program.

To be fair, from what I've seen, this program has the potential to be incredible! I'm very impressed with what I see so far.

SG

adultspeech · 01-22-2009, 08:21 PM

bump bump

Fletch XXX · 01-22-2009, 08:23 PM

30 hours, ive waited 30 days for replies from people lol

SizeMatters · 01-22-2009, 08:27 PM

Tubetitans is really working for me. I emailed a few days ago to no response. Hope they're just busy

Sausage · 01-22-2009, 08:32 PM

30 Hours ??

Hell the average response time for even the larger programs is at least 3-4 days for me, and many well over a week.

adultspeech · 01-23-2009, 07:56 AM

This is an issue I think that we, as webmasters, really need to stand together about. WE are the ones who are selling this stuff, and WE are the ones who are making the sponsors their money. Therefore, WE should expect to receive respect from these guys.

SPONSORS: It is an absolute necessity to keep your sales people happy. An important, if not the MOST important, way to do this is rapid, friendly and helpful communication. C'mon, this is Management 101 we're talking about here! It's Marketing 101. Invest in live chat support and have someone available to answer that support. My hosting company has it and it's one of the main reasons that I have stayed with them even when their software doesn't support TGPs or some of the other sites that I would have wanted to try. If you start losing webmasters because you're too damned arrogant to converse with them, then your income streams start to dry up.

People in this thread have said that they've waited 30 days for a response. That's obviously too long to wait. Another said that he typically waits from 3-4 days to well over a week for a response. Seriously? If you were a sales person for, say, IBM and needed answers while your customers were waiting, would you be happy waiting a week? Guess what? You would lose the sale!

Look, there are a couple of sponsors out there who are constantly in touch. They're on ICQ and AIM. They have live support on their websites. They actually answer emails within a couple of hours. They are always asking for input on their programs, looking for new ideas to improve their products. This isn't hard. It's not brain surgery. It's not expensive. It IS common sense.

Sorry. But I felt the need to TESTIFY, my friends. I work in customer service and am required to treat my clients like they were pure gold. As a result, I expect the same when I am a customer. There is no excuse for piss poor support. NONE!

SG

SizeMatters · 01-23-2009, 12:48 PM

Hear anything from TT yet?

HorseShit · 01-23-2009, 12:51 PM

how do you know they have gone unread?

adultspeech · 01-23-2009, 01:45 PM

Quote:

Originally Posted by SizeMatters

Hear anything from TT yet?

Nope, I have not. Keeping fingers crossed.

I have seen that one of the messages I sent is no longer "unread." It's just not showing up.

Weird.

adultspeech · 01-23-2009, 01:49 PM

Quote:

Originally Posted by jdavis

how do you know they have gone unread?

They have a message system in their affiliate admin panel. It shows what messages you've sent and if that message is unread. As I stated above, one of the messages I sent is not showing up at all now.

It's strange.

Redmanthatcould · 01-23-2009, 02:00 PM

Are there no phone numbers for you to reach them?

adultspeech · 01-23-2009, 02:20 PM

Quote:

Originally Posted by VS_Jeff

Are there no phone numbers for you to reach them?

Not that I've seen.

Tjeezers · 01-23-2009, 02:28 PM

Quote:

Originally Posted by VS_Jeff

Are there no phone numbers for you to reach them?

0900-We-Kill-Sales-922

ADL Colin · 01-23-2009, 04:12 PM

Hey Guys,

We just upgraded to NATS 4 and something must have got messed up with where the support emails are going. Gonna look into it ASAP but it is 6pm here and the office is closed. Will do my best to get this rolling though.

ADL Colin · 01-23-2009, 04:14 PM

As I writing this I got an email that they have already figured out where the emails are going and someone has already responded.

adultspeech · 01-26-2009, 10:59 AM

I wanted to point out that I did get a response, and that I truly appreciate ADL Colin keeping us updated.

Thank you,

SG

01-22-2009, 02:14 PM	#1
adultspeech Registered User Join Date: Jan 2008 Posts: 66	Reps from Tube Titans -- C'mon in! Hi, I have submitted two support requests via the support section of my affiliate panel. Both have gone unread. I need to get in touch with one of you if at all possible. Thank you. ICQ# 413871888 __________________ All the Free Porn You Can Handle with One Hand \| Hot Dirty Sluts Blog \| Adult Article Directory

01-22-2009, 08:21 PM	#4
adultspeech Registered User Join Date: Jan 2008 Posts: 66	bump bump __________________ All the Free Porn You Can Handle with One Hand \| Hot Dirty Sluts Blog \| Adult Article Directory

01-22-2009, 08:23 PM	#5
Fletch XXX GFY HALL OF FAME DAMMIT!!! Join Date: Jan 2002 Location: that 504 Posts: 60,840	30 hours, ive waited 30 days for replies from people lol __________________ Want an Android App for your tube, membership, or free site? Need banners or promo material? Hit us up (ICQ Fletch: 148841377) or email me fletchxxx at gmail.com - recent work - About me

01-22-2009, 08:32 PM	#7
Sausage Confirmed User Join Date: Oct 2002 Location: Australia Posts: 3,012	30 Hours ?? Hell the average response time for even the larger programs is at least 3-4 days for me, and many well over a week. __________________ IW Skype : blance8888 Icq : 15567120

01-23-2009, 07:56 AM	#8
adultspeech Registered User Join Date: Jan 2008 Posts: 66	This is an issue I think that we, as webmasters, really need to stand together about. WE are the ones who are selling this stuff, and WE are the ones who are making the sponsors their money. Therefore, WE should expect to receive respect from these guys. SPONSORS: It is an absolute necessity to keep your sales people happy. An important, if not the MOST important, way to do this is rapid, friendly and helpful communication. C'mon, this is Management 101 we're talking about here! It's Marketing 101. Invest in live chat support and have someone available to answer that support. My hosting company has it and it's one of the main reasons that I have stayed with them even when their software doesn't support TGPs or some of the other sites that I would have wanted to try. If you start losing webmasters because you're too damned arrogant to converse with them, then your income streams start to dry up. People in this thread have said that they've waited 30 days for a response. That's obviously too long to wait. Another said that he typically waits from 3-4 days to well over a week for a response. Seriously? If you were a sales person for, say, IBM and needed answers while your customers were waiting, would you be happy waiting a week? Guess what? You would lose the sale! Look, there are a couple of sponsors out there who are constantly in touch. They're on ICQ and AIM. They have live support on their websites. They actually answer emails within a couple of hours. They are always asking for input on their programs, looking for new ideas to improve their products. This isn't hard. It's not brain surgery. It's not expensive. It IS common sense. Sorry. But I felt the need to TESTIFY, my friends. I work in customer service and am required to treat my clients like they were pure gold. As a result, I expect the same when I am a customer. There is no excuse for piss poor support. NONE! SG __________________ All the Free Porn You Can Handle with One Hand \| Hot Dirty Sluts Blog \| Adult Article Directory

01-22-2009, 08:27 PM	#6
SizeMatters Confirmed User Join Date: Mar 2008 Posts: 138	Tubetitans is really working for me. I emailed a few days ago to no response. Hope they're just busy

01-23-2009, 12:48 PM	#9
SizeMatters Confirmed User Join Date: Mar 2008 Posts: 138	Hear anything from TT yet?

01-23-2009, 12:51 PM	#10
HorseShit Too lazy to set a custom title Join Date: Dec 2004 Posts: 17,513	how do you know they have gone unread?

01-23-2009, 02:00 PM	#13
Redmanthatcould Confirmed User Industry Role: Join Date: Dec 2006 Posts: 2,771	Are there no phone numbers for you to reach them?

01-23-2009, 04:12 PM	#16
ADL Colin Too lazy to set a custom title Join Date: Feb 2001 Location: Tube Titans, USA Posts: 11,929	Hey Guys, We just upgraded to NATS 4 and something must have got messed up with where the support emails are going. Gonna look into it ASAP but it is 6pm here and the office is closed. Will do my best to get this rolling though. __________________ Adult Date Link - $50 PPS starting NOW! -- good and JUICY! skype = "adultdatelink"

01-23-2009, 04:14 PM	#17
ADL Colin Too lazy to set a custom title Join Date: Feb 2001 Location: Tube Titans, USA Posts: 11,929	As I writing this I got an email that they have already figured out where the emails are going and someone has already responded. __________________ Adult Date Link - $50 PPS starting NOW! -- good and JUICY! skype = "adultdatelink"

01-26-2009, 10:59 AM	#18
adultspeech Registered User Join Date: Jan 2008 Posts: 66	I wanted to point out that I did get a response, and that I truly appreciate ADL Colin keeping us updated. Thank you, SG __________________ All the Free Porn You Can Handle with One Hand \| Hot Dirty Sluts Blog \| Adult Article Directory