Reps from Tube Titans -- C'mon in!

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  • adultspeech
    Registered User
    • Jan 2008
    • 66

    #1

    Reps from Tube Titans -- C'mon in!

    Hi,

    I have submitted two support requests via the support section of my affiliate panel. Both have gone unread.

    I need to get in touch with one of you if at all possible. Thank you.

    ICQ# 413871888
    All the Free Porn You Can Handle with One Hand | Hot Dirty Sluts Blog | Adult Article Directory
  • collegeboobies
    So Fucking Banned
    • Jul 2004
    • 3644

    #2
    Originally posted by adultspeech
    Hi,

    I have submitted two support requests via the support section of my affiliate panel. Both have gone unread.

    I need to get in touch with one of you if at all possible. Thank you.

    ICQ# 413871888
    Ouch, how long did they take?

    Comment

    • adultspeech
      Registered User
      • Jan 2008
      • 66

      #3
      Originally posted by collegeboobies
      Ouch, how long did they take?
      Believe me, I'm not trying to be a jerk. It's only been about 30 hours, but their message system says that the messages haven't even been read. I'm hoping that they are just busy creating an awesome program.

      To be fair, from what I've seen, this program has the potential to be incredible! I'm very impressed with what I see so far.

      SG
      All the Free Porn You Can Handle with One Hand | Hot Dirty Sluts Blog | Adult Article Directory

      Comment

      • adultspeech
        Registered User
        • Jan 2008
        • 66

        #4
        bump bump
        All the Free Porn You Can Handle with One Hand | Hot Dirty Sluts Blog | Adult Article Directory

        Comment

        • Fletch XXX
          GFY HALL OF FAME DAMMIT!!!
          • Jan 2002
          • 60840

          #5
          30 hours, ive waited 30 days for replies from people lol

          Want an Android App for your tube, membership, or free site?

          Need banners or promo material? Hit us up (ICQ Fletch: 148841377) or email me fletchxxx at gmail.com - recent work - About me

          Comment

          • SizeMatters
            Confirmed User
            • Mar 2008
            • 138

            #6
            Tubetitans is really working for me. I emailed a few days ago to no response. Hope they're just busy

            Comment

            • Sausage
              Confirmed User
              • Oct 2002
              • 3012

              #7
              30 Hours ??

              Hell the average response time for even the larger programs is at least 3-4 days for me, and many well over a week.
              IW
              Skype : blance8888
              Icq : 15567120

              Comment

              • adultspeech
                Registered User
                • Jan 2008
                • 66

                #8
                This is an issue I think that we, as webmasters, really need to stand together about. WE are the ones who are selling this stuff, and WE are the ones who are making the sponsors their money. Therefore, WE should expect to receive respect from these guys.

                SPONSORS: It is an absolute necessity to keep your sales people happy. An important, if not the MOST important, way to do this is rapid, friendly and helpful communication. C'mon, this is Management 101 we're talking about here! It's Marketing 101. Invest in live chat support and have someone available to answer that support. My hosting company has it and it's one of the main reasons that I have stayed with them even when their software doesn't support TGPs or some of the other sites that I would have wanted to try. If you start losing webmasters because you're too damned arrogant to converse with them, then your income streams start to dry up.

                People in this thread have said that they've waited 30 days for a response. That's obviously too long to wait. Another said that he typically waits from 3-4 days to well over a week for a response. Seriously? If you were a sales person for, say, IBM and needed answers while your customers were waiting, would you be happy waiting a week? Guess what? You would lose the sale!

                Look, there are a couple of sponsors out there who are constantly in touch. They're on ICQ and AIM. They have live support on their websites. They actually answer emails within a couple of hours. They are always asking for input on their programs, looking for new ideas to improve their products. This isn't hard. It's not brain surgery. It's not expensive. It IS common sense.

                Sorry. But I felt the need to TESTIFY, my friends. I work in customer service and am required to treat my clients like they were pure gold. As a result, I expect the same when I am a customer. There is no excuse for piss poor support. NONE!

                SG
                All the Free Porn You Can Handle with One Hand | Hot Dirty Sluts Blog | Adult Article Directory

                Comment

                • SizeMatters
                  Confirmed User
                  • Mar 2008
                  • 138

                  #9
                  Hear anything from TT yet?

                  Comment

                  • HorseShit
                    Too lazy to set a custom title
                    • Dec 2004
                    • 17513

                    #10
                    how do you know they have gone unread?

                    Comment

                    • adultspeech
                      Registered User
                      • Jan 2008
                      • 66

                      #11
                      Originally posted by SizeMatters
                      Hear anything from TT yet?
                      Nope, I have not. Keeping fingers crossed.

                      I have seen that one of the messages I sent is no longer "unread." It's just not showing up.

                      Weird.
                      All the Free Porn You Can Handle with One Hand | Hot Dirty Sluts Blog | Adult Article Directory

                      Comment

                      • adultspeech
                        Registered User
                        • Jan 2008
                        • 66

                        #12
                        Originally posted by jdavis
                        how do you know they have gone unread?
                        They have a message system in their affiliate admin panel. It shows what messages you've sent and if that message is unread. As I stated above, one of the messages I sent is not showing up at all now.

                        It's strange.
                        All the Free Porn You Can Handle with One Hand | Hot Dirty Sluts Blog | Adult Article Directory

                        Comment

                        • Redmanthatcould
                          Confirmed User
                          • Dec 2006
                          • 2771

                          #13
                          Are there no phone numbers for you to reach them?

                          Comment

                          • adultspeech
                            Registered User
                            • Jan 2008
                            • 66

                            #14
                            Originally posted by VS_Jeff
                            Are there no phone numbers for you to reach them?
                            Not that I've seen.
                            All the Free Porn You Can Handle with One Hand | Hot Dirty Sluts Blog | Adult Article Directory

                            Comment

                            • Tjeezers
                              Webmaster
                              • Mar 2007
                              • 16602

                              #15
                              Originally posted by VS_Jeff
                              Are there no phone numbers for you to reach them?
                              0900-We-Kill-Sales-922

                              Get 43 FREE Backlinks when joining SWAG Live - Click my banner to get the links!

                              Comment

                              • ADL Colin
                                Too lazy to set a custom title
                                • Feb 2001
                                • 11929

                                #16
                                Hey Guys,

                                We just upgraded to NATS 4 and something must have got messed up with where the support emails are going. Gonna look into it ASAP but it is 6pm here and the office is closed. Will do my best to get this rolling though.


                                Adult Date Link - $50 PPS starting NOW! -- good and JUICY!

                                skype = "adultdatelink"

                                Comment

                                • ADL Colin
                                  Too lazy to set a custom title
                                  • Feb 2001
                                  • 11929

                                  #17
                                  As I writing this I got an email that they have already figured out where the emails are going and someone has already responded.


                                  Adult Date Link - $50 PPS starting NOW! -- good and JUICY!

                                  skype = "adultdatelink"

                                  Comment

                                  • adultspeech
                                    Registered User
                                    • Jan 2008
                                    • 66

                                    #18
                                    I wanted to point out that I did get a response, and that I truly appreciate ADL Colin keeping us updated.

                                    Thank you,

                                    SG
                                    All the Free Porn You Can Handle with One Hand | Hot Dirty Sluts Blog | Adult Article Directory

                                    Comment

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