Reps from Tube Titans -- C'mon in!

Ouch, how long did they take?

Believe me, I'm not trying to be a jerk. It's only been about 30 hours, but their message system says that the messages haven't even been read. I'm hoping that they are just busy creating an awesome program.

To be fair, from what I've seen, this program has the potential to be incredible! I'm very impressed with what I see so far.

SG

bump bump

30 hours, ive waited 30 days for replies from people lol

Tubetitans is really working for me. I emailed a few days ago to no response. Hope they're just busy

30 Hours ??

Hell the average response time for even the larger programs is at least 3-4 days for me, and many well over a week.

This is an issue I think that we, as webmasters, really need to stand together about. WE are the ones who are selling this stuff, and WE are the ones who are making the sponsors their money. Therefore, WE should expect to receive respect from these guys.

SPONSORS: It is an absolute necessity to keep your sales people happy. An important, if not the MOST important, way to do this is rapid, friendly and helpful communication. C'mon, this is Management 101 we're talking about here! It's Marketing 101. Invest in live chat support and have someone available to answer that support. My hosting company has it and it's one of the main reasons that I have stayed with them even when their software doesn't support TGPs or some of the other sites that I would have wanted to try. If you start losing webmasters because you're too damned arrogant to converse with them, then your income streams start to dry up.

People in this thread have said that they've waited 30 days for a response. That's obviously too long to wait. Another said that he typically waits from 3-4 days to well over a week for a response. Seriously? If you were a sales person for, say, IBM and needed answers while your customers were waiting, would you be happy waiting a week? Guess what? You would lose the sale!

Look, there are a couple of sponsors out there who are constantly in touch. They're on ICQ and AIM. They have live support on their websites. They actually answer emails within a couple of hours. They are always asking for input on their programs, looking for new ideas to improve their products. This isn't hard. It's not brain surgery. It's not expensive. It IS common sense.

Sorry. But I felt the need to TESTIFY, my friends. I work in customer service and am required to treat my clients like they were pure gold. As a result, I expect the same when I am a customer. There is no excuse for piss poor support. NONE!

SG

Hear anything from TT yet?

how do you know they have gone unread?

Nope, I have not. Keeping fingers crossed.

I have seen that one of the messages I sent is no longer "unread." It's just not showing up.

Weird.

They have a message system in their affiliate admin panel. It shows what messages you've sent and if that message is unread. As I stated above, one of the messages I sent is not showing up at all now.

It's strange.

Are there no phone numbers for you to reach them?

Not that I've seen.

0900-We-Kill-Sales-922

Hey Guys,

We just upgraded to NATS 4 and something must have got messed up with where the support emails are going. Gonna look into it ASAP but it is 6pm here and the office is closed. Will do my best to get this rolling though.

As I writing this I got an email that they have already figured out where the emails are going and someone has already responded.

I wanted to point out that I did get a response, and that I truly appreciate ADL Colin keeping us updated.

Thank you,

SG