If I opened a hosting support ticket... - GoFuckYourself.com

Monique Niccole · 06-20-2008, 02:15 PM

at 9:30 last night, is it reasonable to expect that it would have been answered by now?

Ice · 06-20-2008, 02:15 PM

If I open one with oc3networks it's answered in a 1/2 hour or less

Monique Niccole · 06-20-2008, 02:23 PM

That's about how long I expected this one to be answered, but I also figured I would give it until morning.

I also put in a second one today telling them to answer my first one and have no answer yet.

No good.

baddog · 06-20-2008, 02:26 PM

Quote:

Originally Posted by Afrekete

at 9:30 last night, is it reasonable to expect that it would have been answered by now?

One would hope so.

Due · 06-20-2008, 02:31 PM

Depends on the hosting company + how critical the error is.
You get what you pay for

CyberHustler · 06-20-2008, 02:33 PM

Phatservers & Hosthead answer mine within minutes...

Sly · 06-20-2008, 02:33 PM

Nah, if you go with an industry company, you should expect a response within a couple hours max.

Sebastian Sands · 06-20-2008, 02:40 PM

yeah OC# answers us within 30 minutes. Sounds like you should make the switch.

fris · 06-20-2008, 02:40 PM

does the company start with w and end with r?

Monique Niccole · 06-20-2008, 02:45 PM

Quote:

Originally Posted by Fris

does the company start with w and end with r?

lol...no

It starts with a Reality and ends with a Check Networks

I'm already moving some of my sites to Phatservers, but the support ticket is for something I need on their end. I was keeping some other stuff at Reality Check, but at this rate, I might be moving everything.

k0nr4d · 06-20-2008, 02:45 PM

Quote:

Originally Posted by Afrekete

at 9:30 last night, is it reasonable to expect that it would have been answered by now?

3-4 hours tops is reasonable, beyond that its a bit much.

tranza · 06-20-2008, 02:53 PM

Hell yeah!!

Way3 · 06-20-2008, 05:08 PM

Quote:

Originally Posted by Afrekete

at 9:30 last night, is it reasonable to expect that it would have been answered by now?

Absolutely! That is WAY too long to wait!

cybermike · 06-20-2008, 05:13 PM

nationalnet would answer mine in less than 10 min

fris · 06-20-2008, 07:28 PM

phatservers answers in like 2-5 mins

Jace · 06-20-2008, 08:03 PM

Quote:

Originally Posted by cybermike

nationalnet would answer mine in less than 10 min

yeah, usually for me natnet has them closed and completed within 10 minutes...it actually is pretty fucking amazing

SayWhut · 06-20-2008, 08:04 PM

Yeah Phatservers are quick and normally get the problem fixed first time round

!

06-20-2008, 02:15 PM	#1
Monique Niccole Confirmed User Industry Role: Join Date: Nov 2002 Location: San Francisco Posts: 5,653	If I opened a hosting support ticket... at 9:30 last night, is it reasonable to expect that it would have been answered by now?

06-20-2008, 02:15 PM	#2
Ice Confirmed User Join Date: Nov 2002 Location: Sunny California Posts: 26,053	If I open one with oc3networks it's answered in a 1/2 hour or less __________________ icq 1904905

06-20-2008, 02:31 PM	#5
Due Confirmed User Industry Role: Join Date: Mar 2001 Location: Murrieta, CA Posts: 3,620	Depends on the hosting company + how critical the error is. You get what you pay for __________________ I buy plugs Skype: Due_Global /Due

06-20-2008, 02:33 PM	#7
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,344	Nah, if you go with an industry company, you should expect a response within a couple hours max. __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details.

06-20-2008, 02:40 PM	#9
fris Too lazy to set a custom title Industry Role: Join Date: Aug 2002 Posts: 55,372	does the company start with w and end with r? __________________ Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence. WP Stuff

06-20-2008, 02:23 PM	#3
Monique Niccole Confirmed User Industry Role: Join Date: Nov 2002 Location: San Francisco Posts: 5,653	That's about how long I expected this one to be answered, but I also figured I would give it until morning. I also put in a second one today telling them to answer my first one and have no answer yet. No good.

06-20-2008, 02:33 PM	#6
CyberHustler Masterbaiter Industry Role: Join Date: Feb 2006 Posts: 26,718	Phatservers & Hosthead answer mine within minutes...

06-20-2008, 02:40 PM	#8
Sebastian Sands Confirmed User Industry Role: Join Date: Mar 2005 Location: ICQ: 211-417-740 Posts: 5,223	yeah OC# answers us within 30 minutes. Sounds like you should make the switch.

06-20-2008, 02:53 PM	#12
tranza ICQ: 197-556-237 Join Date: Jun 2003 Location: BRASIL !!! Posts: 57,559	Hell yeah!! __________________ I'm just a newbie.

06-20-2008, 05:13 PM	#14
cybermike Confirmed User Join Date: Jan 2002 Location: Ny Posts: 4,113	nationalnet would answer mine in less than 10 min __________________ Hey surfers how about some The Best Porn Sites

06-20-2008, 07:28 PM	#15
fris Too lazy to set a custom title Industry Role: Join Date: Aug 2002 Posts: 55,372	phatservers answers in like 2-5 mins __________________ Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence. WP Stuff

06-20-2008, 08:04 PM	#17
SayWhut Confirmed User Join Date: Jan 2008 Location: United Blingdom Posts: 962	Yeah Phatservers are quick and normally get the problem fixed first time round !