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-   -   Busted... Caught a liar today and stopped a chargeback (https://gfy.com/showthread.php?t=82210)

psyko514 10-14-2002 01:38 PM

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All of them will tell you the exact same thing regarding killing a debit card and getting a replacement. generally up to 10 days
if you tell your bank you need it asap, they'll get it to you asap. threaten to close your account if they don't. i've gotten cards to customers across the country overnight. as for a debit card, they cancel one and the bank hands you a new one right away, and then assigns that card number as yours.

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When we enabled CVV2 checking our declines went up maybe 20-30%. Some guys will literally try 20 different 3 number combos before giving up (who knows why). When we enabled ADDRESS and ZIP checking as well, declines went through the roof. A testament to how stupid and dishonest most surfers are, I suppose.

Just to let you guys know, saying AGE VERIFICATION and asking for a credit card number is actually against the VISA Int'l regs. Every site who uses that disclaimer is in direct violation, VISA considers that grounds for immediate termination.
a lot of people wanna make their internet surfing as anonymous as possible... i personally think checking all that shit is great as long as the checks work. as for age verification... visit any site billed by supabill. check out http://www.consumerripoffreport.com and see how many people complained about the age ver. thing.

psyko514 10-14-2002 01:50 PM

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Originally posted by Trixxxia
[B]I have other ideas to add to online Credit Card security, too bad Visa/MasterCard and the rest of the CCMob won't implement it. (spelling corrected)

Let me recap:

1) CVV2 Obligatory (& Address etc) - & verified by CC servers
2) PIN for regular purchases - IPIN for online purchases
CVV2 verification is the merchant's choice... and it's in their best interests.
IPINs are on their way.
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3) An additional code - which changes every month & is on the statement ( this would confirm that the person making the purchase has seen the statement)
The majority of people don't check thier statement, or check it weeks/month later.
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4) Putting the mother's maiden name (you have to put this on your application)
you don't have to put it... and verification of that would be difficult. often, especially in the case of asians/europeans, they don't know the proper spelling and might spell it differently. some people put a password instead, or their wife's maiden name.
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5) Maybe give a different card number for online purchases and putting a fraction of the authorized limit for online purchases.
a lot of paranoid people already do that. but that can be a hassle. what if you want to buy something large online?
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Big ticket items need a telephone call & info verified by the CC center to unblock the funds.
in general, that already happens. Visa has a detection system called Falcon which monitors accounts for suspicious activity. if you've had the account for 5 years and only spend 200$ a month then you try and buy a plasma tv for 12k, the falcon system will decline the transaction and block your card until you call us or we can reach you. similarily, if you never go overseas and then there's a purchase in europe, we'll block it. or if there's several transaction attempted online, on the phone or in an automated system (gas pumps, pay phones, etc), falcon will block your card. master card also has a similar system.

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** Most importantly - anyone who disputes an online purchase and is proven to have benefitted from the purchase/charge - gets fined - to compensate the merchant.**
if we prove a charge is theirs, they have to pay the charge, interest and a fee for the chargeback. you can't "fine" a customer.
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5) If a different number is given for online purchases, the *fraud* artist - even if he's gotten through all the other barriers, he won't have the Virtual Credit Card number and won't know the spending limit.
getting a credit number isn't that hard. a cc# generator will still figure out an online cc#, and as soon as he uses the number online, a hacker can get it. also, fraudsters *rarely* know the limit, or even if the card is still good. often, they test the card in a gas pump or pay phone a few times first.

psyko514 10-14-2002 01:54 PM

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Originally posted by tony404
Visa could give pins to everybody on the net , they dont want to do that so they can make money on the charge backs. Its all a cash grab.
you sir are disillusioned. visa does not make a cent in chargebacks. it costs the issuing bank $25 to do a chargeback, plus the labor of the employee taking care of the file, plus the paperwork. if the chargeback is resolved in favour of the cardholder, visa then loses the comission they would have made on the sale, plus any interests that may have possibly accrued on the account. they also lose customers if the chargeback process takes "too long"

tony286 10-14-2002 03:28 PM

I doubt that if it wasnt a cash grab and this big paper hassle they would fix the system. Ipin would be net wide but its not so that means it benefits them to have things the way they are . Big company like Visa if it was costing them all kinds of money as you state to do cb's they would be harder to do and a system would be in place to take away fraud but thats not the case so someone is benefiting.

DragonAss 10-14-2002 08:17 PM

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Originally posted by psyko514
Visa does not make a cent in chargebacks. it costs the issuing bank $25 to do a chargeback, plus the labor of the employee taking care of the file, plus the paperwork.
Where does the $30 chargeback fee (paid by merchants) ultimately go then?

You seems to say here it does not go to:

1) Visa
2) Issuing Bank (they pay $25 too?)

We know it doesn't go to the mechant, they pay it:
3) Merchant

... nor to the consumer:
4) Card Holder

Which leaves the acquiring bank:
5) Acquiring Bank

Are you suggesting that the acquiring banks make money here or the $30 chargeback fee merchants pay goes entirely to the issuing bank (which covers their $25)? That would still leave a $5 profit for someone... if we're to believe they have $50/hr employees handling 30 minutes of paperwork. I can't see the paperwork taking more than 15 minutes personally, especially for these small-ticket items, but perhaps there's more to it than the 1 to 3 pages I'm sent.

:pimp

Joel 10-14-2002 08:27 PM

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Originally posted by psyko514
brownbear... i honestly couldn't tell you as no canadian banks offer visa or mastercard debit cards. but i too have heard that they're doing really well. i have a paypal debit card and use it all the time.
There is only one Australian bank that I know of that offers Visa debit cards. I have one and it works great.

BrutalMaster 10-14-2002 08:50 PM

I've NEVER been able to understand why Visa/MC are so willing to let their customers "charge back" without any questions at all. Essentially they are saying "No valid purhcases have ever been made over the Internet".

The reason is simple, a few years ago VISA and MC were clearly concerned that people were not buying into online commerce . They both ran huge ad campaigns assuring their cardholders that online transactions are safe. With that in mind, it's pretty clear they would much rather turn a blind eye to a thousand scumbags who are charging back legitimate online transactions than have one truly fraudulant transaction go through.

In a sense, they used the online adult world as the testing ground, to get people used to charging online. I've never seen any stats on this, but I'd be willing to bet the first thing a lot of people bought over the 'net was an adult site.

I was in a bar in NYC a few months ago, and this asshole standing a few feet away was "bragging" to some girl he was with that he had six credit cards and bought all sorts of things over the 'net and never paid for any of them. Just rotated the cards and then charged back. My girlfriend was with me and she wanted to kill the jerk

This is a great thread and I certainly appreciate knowing someone somewhere is trying to do something about it!

Brutal

BuggyG 10-14-2002 09:04 PM

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Originally posted by psyko514
Chargeback policies are set by Visa International, not by issuers, so they're the same worldwide.
For an unrecognized internet transaction, the cardholder must first send us a letter stating he did not authorize these charges. Now it wouldn't be a good business practice to outright call every cardholder a liar, would it? So we have to take his word for it.
The company that gets chargedback has every right to representment, which is basically saying "Yes, he did authorize these charges", but there are fees for that and it's usually less expensive and easier for the merchant to say "charge us back" then it is to go into representment...

and when we see more than three unauthorized charges within the span of a few months, we consider it as fraudulent use of the card and we cancel the card and send a new one.

not many people call up and say "i never authorized these charges, please credit me back". they usually say "i never authorized these, please give me a new number"

Ok..am a newcomer here and just was reading the posts. Try to see what was going on, and have to just say. Seriously, wouldn't you logically think someone mmight have ya card if ya get 20 transactions that you say you did not do? Anybody would think somethign wrong and cut their card up and call the CC company and get new # and card. Logibcally speaking and we all know. Not many think that way. But have to say...sounds like ya know ya stuff and get the peopel that try to scam ya. NISHE!!!

psyko514 10-15-2002 06:50 PM

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Originally posted by DragonAss
Are you suggesting that the acquiring banks make money here or the $30 chargeback fee merchants pay goes entirely to the issuing bank (which covers their $25)? That would still leave a $5 profit for someone... if we're to believe they have $50/hr employees handling 30 minutes of paperwork. I can't see the paperwork taking more than 15 minutes personally, especially for these small-ticket items, but perhaps there's more to it than the 1 to 3 pages I'm sent.
there's definetly more to it than 15 mins of paperwork. i personally get paid 15$ an hour. a typical chargeback call takes me close to 10 mins, which is slightly over $2 for my time alone. i initiate the chargeback, and it then gets assigned to a chargeback agent who is in charge of that case. anything to do with the chargeback is handled by that specific agent (who is making upwards of $20/hr). this includes receiving and looking over faxes, scanning them for archives, contact the cardholder if there are any problems (fax/letter illegible, missing information, past the time limit, etc). another phone call to the cardholder can take anywhere from 5mins to 30mins depending on how much of an asshole he is. then there's the paperwork that has to be filed, letters that have to be sent, the toll free phone bill, the toll free fax machine, etc. it all adds up.


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