Anyone from Split Infinity online? - GoFuckYourself.com

tical · 03-20-2008, 05:14 PM

I don't see any contact info on the main page...

someone contact me asap 112 020 756.. all of my shit is down

tical · 03-20-2008, 05:20 PM

anyone group out there (local) with some redundancy want to pick up these machines & bring them to your outfit?

stickyfingerz · 03-20-2008, 05:20 PM

Sent them a message for you to this thread.

tical · 03-20-2008, 05:21 PM

thanks sticky

so what is split just a VOIP provider these days? hrmm..

SplitNinja · 03-20-2008, 05:36 PM

You can contact customer support directly at 619-395-5229 - hes waiting for your call, we can not reach you unfortunately.

tical · 03-20-2008, 05:37 PM

Quote:

Originally Posted by SplitNinja

You can contact customer support directly at 619-395-5229 - hes waiting for your call, we can not reach you unfortunately.

i hit you up on aim but got no response (splitninja)

i also called support about 10 minutes ago and was told there was an issue w/ a curcuit that would be fixed in a couple of minutes

SplitNinja · 03-20-2008, 05:43 PM

Sorry, i dont have any of your messages, im quite familiarized with my contact list, bottom line is our network is up, feel free to call me at 619-991-0696.

Thank you.

SplitInfinity · 03-20-2008, 05:47 PM

Hello,

We have redundancy through several providers.
The problem today was caused by XO Communications
who themselves caused problems with some of our other providers as well.
We were not the only ones affected.

here is root cause report from a portion of the issue:

Hello.

As many of you know, the Suavemente routing system has suffered in the past few days due to a number of problems in our routing system. I will now explain what these problems were and how they were resolved.

We have had 3 routing issues

1) Intermitent missing connections: Some of you experienced networks that would stop responding intermintently, and would come back just like they left. This problem was due to a TCAM issue. Our routing tables overloaded due to the rapidly increasing number of routes on the internet. Since we do full route with our providers to enchance reachability for our customers, it reached a point where the entire BGP table took over all available routing memory, which is shared with the internal routing tables and the ARP table. So periodically, ARP entries for some servers would expire normally and would not be able to log a new entry in the ARP table because no memory was left.

Solution: After we detected this problem we were able to implement special filtering which cut down our BGP routing table in a huge way. We do not expect we will have any more problems from this issue in the Near and Distant future.

2) Downtime due to a faulty Link: We experienced a blackout on some of our routers due to a faulty Link. This problem was completely caused by an XO communications Tech who forced the link to a configuration not matching our own without our knowledge. The link appeared as UP in our systems on both ends, but no traffic could pass through it because of the misconfiguration. We implemented emergency links to support as many of our downed customers as possible until the issue was resolved.

Solution: XO communications finally localized the wrong configuration and corrected it.

3) Routing loops in some of our IP addresses: Some customers experienced routing loops on some IP addresses. This was due to a setting on an internal routing protocol which was disabled at the time we fixed the TCAM issue. We diagnosed the problem and corrected the setting within our systems. No more routing loops will be created by this issue.

We currently do not have reports of any other major or minor routing issues within our systems. we are working arrount the clock to enhance our monitoring of our network, in to provide you with the Quality of service you expect from Suavemente Inc.

Thank you.

Roy Diaz
IP Routing Tech Support
Suavemente Inc.
SplitInfinity Networks

split_joel · 03-20-2008, 05:50 PM

Please call me 619 395 5229 tried calling you line was busy

tical · 03-20-2008, 10:10 PM

still getting packet loss, ugh

SplitInfinity · 03-21-2008, 02:50 AM

All problems have been solved, you should see no further issues.

03-20-2008, 05:14 PM	#1
tical Confirmed User Join Date: Feb 2002 Location: Las Vegas Posts: 6,504	Anyone from Split Infinity online? I don't see any contact info on the main page... someone contact me asap 112 020 756.. all of my shit is down __________________ 112.020.756

03-20-2008, 05:20 PM	#2
tical Confirmed User Join Date: Feb 2002 Location: Las Vegas Posts: 6,504	anyone group out there (local) with some redundancy want to pick up these machines & bring them to your outfit? __________________ 112.020.756

03-20-2008, 05:21 PM	#4
tical Confirmed User Join Date: Feb 2002 Location: Las Vegas Posts: 6,504	thanks sticky so what is split just a VOIP provider these days? hrmm.. __________________ 112.020.756

03-20-2008, 05:36 PM	#5
SplitNinja Registered User Join Date: Jan 2006 Location: San Diego Posts: 98	You can contact customer support directly at 619-395-5229 - hes waiting for your call, we can not reach you unfortunately. __________________ SplitInfinity Networks - Smarter, Reliable Web Hosting. 2455 Otay Center Drive #118-21 San Diego, CA 92154 USA Aim: splitninja

03-20-2008, 05:43 PM	#7
SplitNinja Registered User Join Date: Jan 2006 Location: San Diego Posts: 98	Sorry, i dont have any of your messages, im quite familiarized with my contact list, bottom line is our network is up, feel free to call me at 619-991-0696. Thank you. __________________ SplitInfinity Networks - Smarter, Reliable Web Hosting. 2455 Otay Center Drive #118-21 San Diego, CA 92154 USA Aim: splitninja

03-20-2008, 05:20 PM	#3
stickyfingerz Doin fine Industry Role: Join Date: Oct 2005 Posts: 24,984	Sent them a message for you to this thread.

03-20-2008, 05:47 PM	#8
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	Hello, We have redundancy through several providers. The problem today was caused by XO Communications who themselves caused problems with some of our other providers as well. We were not the only ones affected. here is root cause report from a portion of the issue: Hello. As many of you know, the Suavemente routing system has suffered in the past few days due to a number of problems in our routing system. I will now explain what these problems were and how they were resolved. We have had 3 routing issues 1) Intermitent missing connections: Some of you experienced networks that would stop responding intermintently, and would come back just like they left. This problem was due to a TCAM issue. Our routing tables overloaded due to the rapidly increasing number of routes on the internet. Since we do full route with our providers to enchance reachability for our customers, it reached a point where the entire BGP table took over all available routing memory, which is shared with the internal routing tables and the ARP table. So periodically, ARP entries for some servers would expire normally and would not be able to log a new entry in the ARP table because no memory was left. Solution: After we detected this problem we were able to implement special filtering which cut down our BGP routing table in a huge way. We do not expect we will have any more problems from this issue in the Near and Distant future. 2) Downtime due to a faulty Link: We experienced a blackout on some of our routers due to a faulty Link. This problem was completely caused by an XO communications Tech who forced the link to a configuration not matching our own without our knowledge. The link appeared as UP in our systems on both ends, but no traffic could pass through it because of the misconfiguration. We implemented emergency links to support as many of our downed customers as possible until the issue was resolved. Solution: XO communications finally localized the wrong configuration and corrected it. 3) Routing loops in some of our IP addresses: Some customers experienced routing loops on some IP addresses. This was due to a setting on an internal routing protocol which was disabled at the time we fixed the TCAM issue. We diagnosed the problem and corrected the setting within our systems. No more routing loops will be created by this issue. We currently do not have reports of any other major or minor routing issues within our systems. we are working arrount the clock to enhance our monitoring of our network, in to provide you with the Quality of service you expect from Suavemente Inc. Thank you. Roy Diaz IP Routing Tech Support Suavemente Inc. SplitInfinity Networks

03-20-2008, 05:50 PM	#9
split_joel Confirmed User Join Date: Jan 2005 Posts: 2,270	Please call me 619 395 5229 tried calling you line was busy __________________ E-mail marketing - Automation Scripting - IP Space AIM: splitjoelp ICQ: 254759453 skype - splitjoelp 702-941-6465

03-20-2008, 10:10 PM	#10
tical Confirmed User Join Date: Feb 2002 Location: Las Vegas Posts: 6,504	still getting packet loss, ugh __________________ 112.020.756

03-21-2008, 02:50 AM	#11
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	All problems have been solved, you should see no further issues.