I Need Urgent Help... Epassporte Rep, Please Click Here - GoFuckYourself.com

aeris1106 · 01-15-2008, 09:44 PM

Hi, i tried to withdraw some money from East West Bank's ATM here in the philippines (http://www.eastwestbanker.com/)... Now my transaction with their machine was REJECTED, then i checked my account online and my online statement shows that the money i withdrew was not rejected, it showed the money i withdrew was successful and i didn't get any money.... i called the East West Bank and they said that the problem was on your side, they double checked if the transaction was rejected and there's no mistake about it...

could you please check this problem ASAP? it's quite a big amount of money and my wife will give birth to our 2nd baby anytime soon, and i'll need that money to pay for some hospital bills..

Please check this ASAP

aeris1106 · 01-15-2008, 09:54 PM

bump this is pretty urgent

spunkmister · 01-15-2008, 10:03 PM

did you contact them through their customer service email and numbers or is this the first place you came to?

this is gfy not epasssupport.com

spunkmister · 01-15-2008, 10:05 PM

if you have ICQ try getting a hold of Michael O at 95-431-302 Dont think he will be online right now due to time differences but he can usually get things sorted out fairly quick

aeris1106 · 01-15-2008, 10:07 PM

yes i did but i know that email replies can take so much time... a friend of mine told me that there's an Epssporte Representative here in GFY... and i was hoping for a faster support here, if he sees this thread

papill0n · 01-15-2008, 10:08 PM

Quote:

Originally Posted by spunkmister

if you have ICQ try getting a hold of Michael O at 95-431-302 Dont think he will be online right now due to time differences but he can usually get things sorted out fairly quick

That is your best best. Or try his email michael.olsen AT epassporte dot com

Sucks when this stuff happens. Hopefully Michael can sort it for you.

OzMan · 01-15-2008, 10:12 PM

I sent him a link to this thread.. sure he will be on it in the morning

aeris1106 · 01-15-2008, 10:13 PM

oh my god... thank you very much for this info rage...

aeris1106 · 01-15-2008, 10:14 PM

Quote:

Originally Posted by OzMan

I sent him a link to this thread.. sure he will be on it in the morning

thanks too ozman

Thurbs · 01-15-2008, 10:15 PM

sadly that stuff normally lies with cardservices .. did u hold the rejected receipt?

aeris1106 · 01-15-2008, 10:19 PM

The machine didn't print anything for the transaction was rejected.... Thats how it is here in philippines

Michael O · 01-15-2008, 10:30 PM

Please email me at michael.olsen@ epassporte.com and I will send you a form you need to fill out and send back.
Unfortunately it can take up to 45 days for the money to be returned to your account.

WarChild · 01-15-2008, 10:32 PM

That happens, it's happened to me before with Epassporte, as well as with cards from major banks.

You will need to fill out a claim form with as much information as you can and Michael can help get you that form. He was able to get it all moved through their system pretty quickly. It took about 7 business days and I had my money back again. This time can vary to over a month though I believe.

Interestingly enough it took longer for my bank to credit the same kind of mistake than it took Epassporte.

qxm · 01-15-2008, 10:36 PM

.....dam Michel provides better customer service through GFY threads than his entire team through the epassporte site.........

aeris1106 · 01-16-2008, 02:09 AM

Quote:

Originally Posted by Michael O

Please email me at michael.olsen@ epassporte.com and I will send you a form you need to fill out and send back.
Unfortunately it can take up to 45 days for the money to be returned to your account.

thanks mr.olsen... i have sent you an email

01-15-2008, 09:44 PM	#1
aeris1106 Confirmed User Join Date: Apr 2007 Posts: 125	I Need Urgent Help... Epassporte Rep, Please Click Here Hi, i tried to withdraw some money from East West Bank's ATM here in the philippines (http://www.eastwestbanker.com/)... Now my transaction with their machine was REJECTED, then i checked my account online and my online statement shows that the money i withdrew was not rejected, it showed the money i withdrew was successful and i didn't get any money.... i called the East West Bank and they said that the problem was on your side, they double checked if the transaction was rejected and there's no mistake about it... could you please check this problem ASAP? it's quite a big amount of money and my wife will give birth to our 2nd baby anytime soon, and i'll need that money to pay for some hospital bills.. Please check this ASAP

01-15-2008, 10:30 PM	#12
Michael O More Cowbell Industry Role: Join Date: Jul 2001 Location: Nakhom Nowhere Posts: 10,607	Please email me at michael.olsen@ epassporte.com and I will send you a form you need to fill out and send back. Unfortunately it can take up to 45 days for the money to be returned to your account. __________________ Truth Teller

01-15-2008, 10:32 PM	#13
WarChild Let slip the dogs of war. Industry Role: Join Date: Jan 2003 Location: Bermuda Posts: 17,263	That happens, it's happened to me before with Epassporte, as well as with cards from major banks. You will need to fill out a claim form with as much information as you can and Michael can help get you that form. He was able to get it all moved through their system pretty quickly. It took about 7 business days and I had my money back again. This time can vary to over a month though I believe. Interestingly enough it took longer for my bank to credit the same kind of mistake than it took Epassporte. __________________ .

01-15-2008, 10:36 PM	#14
qxm Confirmed User Join Date: Jul 2006 Location: NoHo Posts: 5,970	.....dam Michel provides better customer service through GFY threads than his entire team through the epassporte site......... __________________ ICQ: 266990876

01-15-2008, 09:54 PM	#2
aeris1106 Confirmed User Join Date: Apr 2007 Posts: 125	bump this is pretty urgent

01-15-2008, 10:03 PM	#3
spunkmister Confirmed User Join Date: Jun 2006 Posts: 1,362	did you contact them through their customer service email and numbers or is this the first place you came to? this is gfy not epasssupport.com

01-15-2008, 10:05 PM	#4
spunkmister Confirmed User Join Date: Jun 2006 Posts: 1,362	if you have ICQ try getting a hold of Michael O at 95-431-302 Dont think he will be online right now due to time differences but he can usually get things sorted out fairly quick

01-15-2008, 10:07 PM	#5
aeris1106 Confirmed User Join Date: Apr 2007 Posts: 125	yes i did but i know that email replies can take so much time... a friend of mine told me that there's an Epssporte Representative here in GFY... and i was hoping for a faster support here, if he sees this thread

01-15-2008, 10:12 PM	#7
OzMan Confirmed User Join Date: Sep 2003 Location: Los Begas Posts: 9,162	I sent him a link to this thread.. sure he will be on it in the morning

01-15-2008, 10:13 PM	#8
aeris1106 Confirmed User Join Date: Apr 2007 Posts: 125	oh my god... thank you very much for this info rage...

01-15-2008, 10:15 PM	#10
Thurbs The Thrilla in Manila Join Date: Sep 2004 Location: Thurbs' Lagoon, Christmas Island Posts: 4,785	sadly that stuff normally lies with cardservices .. did u hold the rejected receipt?

01-15-2008, 10:19 PM	#11
aeris1106 Confirmed User Join Date: Apr 2007 Posts: 125	The machine didn't print anything for the transaction was rejected.... Thats how it is here in philippines