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That happens, it's happened to me before with Epassporte, as well as with cards from major banks.
You will need to fill out a claim form with as much information as you can and Michael can help get you that form. He was able to get it all moved through their system pretty quickly. It took about 7 business days and I had my money back again. This time can vary to over a month though I believe.
Interestingly enough it took longer for my bank to credit the same kind of mistake than it took Epassporte.
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