Webair online support - GoFuckYourself.com

El Duderino · 11-25-2007, 05:55 PM

Is it normal for them to take more than a day to open and answer a ticket? I tried live chat online and got no response as well.

I know calling is an option but I'm wondering if this is the norm for their online support.

GrouchyAdmin · 11-25-2007, 06:05 PM

If it's something important, you always need to mark it as such, and if it's very important, you have to call.

Reflected is the only host I've worked with where email tickets were more accurate, and faster than the phone support.

Pornwolf · 11-25-2007, 06:40 PM

I don't know as I always call them and get someone on the phone instantly.

The tech Adrian especially gives good phone.

tony286 · 11-25-2007, 07:07 PM

Used online support to get something done, the tech told me to make a ticket and it got done rather quickly.

OG LennyT · 11-25-2007, 07:13 PM

call em for important issues

11-25-2007, 05:55 PM	#1
El Duderino Confirmed User Join Date: Feb 2005 Posts: 835	Webair online support Is it normal for them to take more than a day to open and answer a ticket? I tried live chat online and got no response as well. I know calling is an option but I'm wondering if this is the norm for their online support.

11-25-2007, 06:05 PM	#2
GrouchyAdmin Now choke yourself! Industry Role: Join Date: Apr 2006 Posts: 12,085	If it's something important, you always need to mark it as such, and if it's very important, you have to call. Reflected is the only host I've worked with where email tickets were more accurate, and faster than the phone support. __________________ AIM: GrouchyGfy

11-25-2007, 06:40 PM	#3
Pornwolf Drunk and Unruly Join Date: Jan 2002 Location: Hollywood Posts: 22,712	I don't know as I always call them and get someone on the phone instantly. The tech Adrian especially gives good phone. __________________ I've trusted my sites to them for over a decade... Webair, bitches.

11-25-2007, 07:13 PM	#5
OG LennyT Wall Street Pimp Industry Role: Join Date: Jun 2003 Location: Phoenix, AZ Posts: 14,345	call em for important issues __________________ Tradeking - my online broker \| 4.95 a trade \| make real $$

11-25-2007, 07:07 PM	#4
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	Used online support to get something done, the tech told me to make a ticket and it got done rather quickly.