SplitInfinity.net Contact Details? - GoFuckYourself.com

AdnerAdvertising · 11-30-2007, 12:35 PM

How do you get a hold of these guys besides Email? It's virtually impossible to get a person on the phone initially.

klinton · 11-30-2007, 12:47 PM

aim:

splitninja

splitneo

splitjoelp

Barefootsies · 11-30-2007, 02:59 PM

Use the mother fucking Bat signal.

CuriousToyBoy · 11-30-2007, 03:24 PM

I ordered a server 2 weeks ago and still waiting.

Not very bloody happy I can tell you.

And yes, I have been chasing Joel for days and every day or so he comes back to me but he then again leaves me hanging.

Not happy Jan.

Thought better of Chris and his team, really did.

2c

Makingcoin · 11-30-2007, 03:36 PM

866-682-9275

SplitInfinity · 11-30-2007, 04:59 PM

Hi all.

Today, due to the rain, we had a minor power outage.
This caused the power to our phone system to die out.
It did not affect the network, however one local pop
of at&t did experience an outage which caused a flap
in our network, and the bgp penalized that route into
our network for about 15 minutes.

That is what happened to our communications. Not to mention
on our web site, there is listed many other ways to contact us
as well as our ticket system. I apologize for any shortcomings
related to communications and I will address that and open up
new methods of informing the public.

Regarding your server order, Joel took your order and your server
is a special build that we custom ordered for you. Our supplier did
not provide it to us on schedule. I am inquiring about this right now
and I will let you know via email the status. It may be done. Normally
they drive the servers to our location, perhaps due to the heavy rain
today they have not delivered yet.

Ill give you a free month due to the order latency, ok?

CuriousToyBoy · 11-30-2007, 07:22 PM

Quote:

Originally Posted by SplitInfinity

Hi all.

Today, due to the rain, we had a minor power outage.
This caused the power to our phone system to die out.
It did not affect the network, however one local pop
of at&t did experience an outage which caused a flap
in our network, and the bgp penalized that route into
our network for about 15 minutes.

That is what happened to our communications. Not to mention
on our web site, there is listed many other ways to contact us
as well as our ticket system. I apologize for any shortcomings
related to communications and I will address that and open up
new methods of informing the public.

Regarding your server order, Joel took your order and your server
is a special build that we custom ordered for you. Our supplier did
not provide it to us on schedule. I am inquiring about this right now
and I will let you know via email the status. It may be done. Normally
they drive the servers to our location, perhaps due to the heavy rain
today they have not delivered yet.

Ill give you a free month due to the order latency, ok?

Thankyou - it is appreciated.

I would not have posted, nor was I chasing any sort of freebie, nor was I chasing getting Joel a kick in the ass.

I just wanted the server.. and Joel explained the order delay because of our setup requirements and that was no problem, it's just more than a day between communications each time and me chasing was pissing me off.

If I had been kept posted I would not have been so annoyed - shit happens and we all know that and can accept it - IF we are kept in the loop.

No such thing as a problem so long as everyone learns something from it.

Still waiting for email or ICQ on that point .....

Thanks again - we look forward to a LONG relationship.

SplitInfinity · 11-30-2007, 09:01 PM

I emailed ya, and thanks! We look forward to a long one as well.

CuriousToyBoy · 11-30-2007, 09:21 PM

Quote:

Originally Posted by SplitInfinity

I emailed ya, and thanks! We look forward to a long one as well.

Got it Chris - all good mate.

Have a good weekend and we start fresh Monday ;-)

And just a general thought to throw out there for the masses ... a wise man once taught me that dealing with customer problems are the real opportunity for you to show your mettle and build a lasting relationship by working through them.

I never forgot that one myself.

spooky181 · 11-30-2007, 09:28 PM

The ticket system works great for me, always get a quick response from Ariel or Karlin....

11-30-2007, 12:35 PM	#1
AdnerAdvertising Registered User Join Date: Oct 2003 Posts: 1,385	SplitInfinity.net Contact Details? How do you get a hold of these guys besides Email? It's virtually impossible to get a person on the phone initially.

11-30-2007, 02:59 PM	#3
Barefootsies Choice is an Illusion Industry Role: Join Date: Feb 2005 Location: Land of Obama Posts: 42,635	Use the mother fucking Bat signal. __________________ Should You Email Your Members? Link1 \| Link2 \| Link3 Enough Said. "Would you rather live like a king for a year or like a prince forever?"

11-30-2007, 03:24 PM	#4
CuriousToyBoy Crazy Aussie Bastard Industry Role: Join Date: Aug 2005 Location: Wherever I lay my hat, that's my home. Posts: 16,787	I ordered a server 2 weeks ago and still waiting. Not very bloody happy I can tell you. And yes, I have been chasing Joel for days and every day or so he comes back to me but he then again leaves me hanging. Not happy Jan. Thought better of Chris and his team, really did. 2c __________________ Celebs Adult Who's Who ==> Ambush Interview ==> ICQ 293 070 684 ==> intmarpacrim AT gmail DOT com

11-30-2007, 03:36 PM	#5
Makingcoin Confirmed User Join Date: Aug 2002 Location: The Ditch Posts: 8,919	866-682-9275 __________________ www.MAKINGCOIN.com icq. 166-662-831 "Start making large coin!" Daddy I Get Paid To Be A Whore - Coming Soon

11-30-2007, 12:47 PM	#2
klinton So Fucking Banned Industry Role: Join Date: Apr 2003 Location: online Posts: 8,766	aim: splitninja splitneo splitjoelp

11-30-2007, 04:59 PM	#6
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	Hi all. Today, due to the rain, we had a minor power outage. This caused the power to our phone system to die out. It did not affect the network, however one local pop of at&t did experience an outage which caused a flap in our network, and the bgp penalized that route into our network for about 15 minutes. That is what happened to our communications. Not to mention on our web site, there is listed many other ways to contact us as well as our ticket system. I apologize for any shortcomings related to communications and I will address that and open up new methods of informing the public. Regarding your server order, Joel took your order and your server is a special build that we custom ordered for you. Our supplier did not provide it to us on schedule. I am inquiring about this right now and I will let you know via email the status. It may be done. Normally they drive the servers to our location, perhaps due to the heavy rain today they have not delivered yet. Ill give you a free month due to the order latency, ok?

11-30-2007, 09:01 PM	#8
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	I emailed ya, and thanks! We look forward to a long one as well.

11-30-2007, 09:28 PM	#10
spooky181 Confirmed User Join Date: Jul 2003 Location: back of beyond Posts: 2,951	The ticket system works great for me, always get a quick response from Ariel or Karlin....